Question concerning HDMP files

Jpops · 04-23-2008, 04:12 AM

Hello all,
I wonder if anyone can explain the ReportQueue files that I have located in a Windows Temp folder for Vista (Ultimate 64bit). I have an HP 9500 Pavillion laptop and have had a great deal of trouble today with Ad Aware 2007 by Lavasoft totally freezing during scans and then crashing my computer. I eventually uninstalled it and ran a cleanup and defrag only to find that I have a new 2GB file (evidently created today) in C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1ecfd905\WERD945.tmp.hdmp
I am denied access to the file, so I have no idea what it is, how I got it, or whether it caused the problems with the Ad Aware scans. I'd love to know if it can be deleted and... if all of the other so called report files in the Windows temp folder that contains them can go, too. In addition, if I am denied access exactly how can they be removed??
With many thanks in advance, Jpops

CharlesAlcaraz · 05-03-2008, 10:09 PM

Hello Jpops

I came across the exact same problem you did. This simply seems to be yet another wonderful new way Vista complicates things :)

To resolve this problem simply click:

Start -> Maintenance -> Problem Reports and Solutions

and then click: Clear solution and problem history

cleans up all the content of ReportQueue folder.

regards

Charles

Jpops · 05-04-2008, 04:28 PM

Thank you very much for your explanation, Charles.
I followed your directions and was able to clear the problem/solution report history easily. In addition, I never knew about the section for Problem Reports and Solutions and I was able to search for solutions before deleting anything-- and correct half a dozen other problems that have been troubling me for quite a while. A real bonus!!!
With much appreciation and all best regards, Jpops

04-23-2008, 04:12 AM	#1 (permalink)
Jpops Registered User Join Date: Mar 2008 Posts: 6 OS: Windows Vista Ultimate 64bit	Question concerning HDMP files Hello all, I wonder if anyone can explain the ReportQueue files that I have located in a Windows Temp folder for Vista (Ultimate 64bit). I have an HP 9500 Pavillion laptop and have had a great deal of trouble today with Ad Aware 2007 by Lavasoft totally freezing during scans and then crashing my computer. I eventually uninstalled it and ran a cleanup and defrag only to find that I have a new 2GB file (evidently created today) in C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report1ecfd905\WERD945.tmp.hdmp I am denied access to the file, so I have no idea what it is, how I got it, or whether it caused the problems with the Ad Aware scans. I'd love to know if it can be deleted and... if all of the other so called report files in the Windows temp folder that contains them can go, too. In addition, if I am denied access exactly how can they be removed?? With many thanks in advance, Jpops

05-03-2008, 10:09 PM	#2 (permalink)
CharlesAlcaraz Registered User Join Date: May 2008 Posts: 1 OS: Vista, Xp, W2k	Re: Question concerning HDMP files Hello Jpops I came across the exact same problem you did. This simply seems to be yet another wonderful new way Vista complicates things :) To resolve this problem simply click: Start -> Maintenance -> Problem Reports and Solutions and then click: Clear solution and problem history cleans up all the content of ReportQueue folder. regards Charles

05-04-2008, 04:28 PM	#3 (permalink)
Jpops Registered User Join Date: Mar 2008 Posts: 6 OS: Windows Vista Ultimate 64bit	Re: Question concerning HDMP files Thank you very much for your explanation, Charles. I followed your directions and was able to clear the problem/solution report history easily. In addition, I never knew about the section for Problem Reports and Solutions and I was able to search for solutions before deleting anything-- and correct half a dozen other problems that have been troubling me for quite a while. A real bonus!!! With much appreciation and all best regards, Jpops