Andrew_W.K.

Hi. I've been having problems for the past couple of weeks with my computer shutting down. It happens randomly, pretty much only online, (28.8k dialup), and usually only when downloading stuff or using a lot of bandwith (which isn't very hard..) It sometimes happens after 5-10 minutes or after an hour or two, but it never goes more than that, and about half the time happens when I leave the computer on overnight to download. When the error occurs the computer goes to the BSOD and runs the crach dump, and once vista starts rebooting, it makes a loud brrrhing sound (don't know if it's a factor, but I know it's not the fans)

I'm running on a HP Media Center PC, model m7767c with a Intel Core 2 Duo, 6600 @ 24.0 GHz and 2 GB of RAM

The latest problem report vista made for this was:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033

Files that help describe the problem
Mini042108-02.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 100000b8
BCP1: 8425A898
BCP2: 849A3B90
BCP3: 9E9B8000
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1

If more information is needed to help diagnose the problem let me know. Thanks

warlordfmike

Welcome to TSF Techsupportforum.com (vista Support)

post the minidump files
C:\Windows minidump
u will have to winrar them
http://www.rarlab.com/rar/wrar371.exe

start (type in start search) dxdiag save all info

start (type in start search) device manager view hidden device's
see if there are any flags

have u installed any new hardware or software as that i might have caused it

i think it might be the modem
do u have a nether modem to use

if u have another pc use that modem

ill look in to the (bsod) blue screen of death code for u

__________________

"im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol"
Warlordfmike of TSF
SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager

Andrew_W.K.

Hey

here are the minidump files for you: http://www.megaupload.com/?d=OWQAU2SF

the dxdiag didnt turn anything up, and the device manager didn't show any flags..

i haven't installed any hardware, although about a month or two before the problem started we reformatted our computer and so I don't t know if all the drivers were reinstalled correctly..

we don't have another modem, and i dont think i'd know what to do if i did..

and thanks a lot! :)

warlordfmike

ok ill get someone to look at the minidump files

but i still need the dxdiag files as that i can find the drivers that
u might need to update

do u have vista home basic or vista home premium 32bit or 64bit

because the (bsod) blue screen of death is caused from or by
modem look here

http://forums.anandtech.com/messagev...=y&STARTPAGE=3

http://www.techspot.com/vb/all/windo...ome-Basic.html

i had a issue with a modem that came with my pc and had to buy a new one

i really think its caused from the modem now i could be wrong

have u got the (bsod) blue screen of death error code 0x000000d1 because i know that error is caused by the modem and the only way to fix it is by replaceing the modem but only if u have got the error before

can see what it says in the device manager under modem and post the same
thing it says there as that i might beable to find drivers for it

regards

warlordfmike

__________________

"im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol"
Warlordfmike of TSF
SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager

Andrew_W.K.

i think i fixed the problem!

vista had an update, CXT - Network - PCI Soft Data Fax Modem with SmartPC, that i didnt download til two days ago, and since then it hasn't restarted once! I don't even have a fax so i dont know what it had to do, but i'm just glad it works.

Thanks a lot anyways, I'll know where to come if i have anymore problems!

warlordfmike

that the same modem and i uninstalled and reinstalled and
still had issue with it but dont mark this as sloved till u have made for sure that
this is not going to happen again

if it happens again i would say buy a new modem as that its the modem causeing the
issue

but till the issue happens again i would just say buy a new modem
u can get a modem cheaper at walmart then u can at best buy there 40$ at best buy
and 30$ at walmart but its up to were u what to buy a new modem

and ill help u with any more issue or (bsod) blue screen of death as they happen
just pm me when u start a new thread ill come runing

reagards. . .

warlordfmike

good luck

__________________

"im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol"
Warlordfmike of TSF
SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager

saintecho01

I took a look at a view of them logs and im getting a hsx_cnxt.sys error, this is to do with your modem


maybe try reinstalling it maybe.


details


Conexant Systems, Inc. modem.


file path: C:\ WINDOWS\ system32\ drivers\ hsx_cnxt.sys

registry path


HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Services \ winachsx
HSF_CNXT driver
HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Services \ winachsf
winachsf
HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Services \ winachsx
winachsx

warlordfmike

ok reinstalling the modem is not going to fix as iv said it has nothing to do with the
drivers its the modem its self as iv had the same issue with a modem that came
with this computer and had to get a new modem as iv said u can get a modem from
wal-mart or newegg.com

but if the reinstalling the drivers work for u then fine but down the road it will start
again

i have deal with modem issue before as i have post here before on the same modem
and was not able to fix it with reinstalling the drivers atall it just made it worse

with best regards . . . . . . .

warlordfmike

__________________

"im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol"
Warlordfmike of TSF
SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager

warlordfmike

im doing a follow up to see if all is fine if not i will get us more help to find what is causeing this as well to fix the issue

regards

warlordfmike

p.s... pray for my mom

__________________

"im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol"
Warlordfmike of TSF
SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager