Serious Help..please..very important

dubes40 · 03-23-2008, 12:16 AM

this is very important..this computer is very important for school. my computer will be on, working fine and then the screen will go black..dont know why, and i cant get it to go back, and then after a while, i figured out that if i shut the top, wait for about 10 secs, thenn the screen will be on when i open it, but then like 10 secs, sometimes longer, the screen will go black again and then i will have to repeat the process. what do u think is causing this? thanks

**warlordfmike** · 03-23-2008, 12:28 AM

welcome to ((tsf)) techsupportforum.com

goto the device manager and see if there are any flags

and post the specs u can do this by post the dxdiag text by going

click start type dxdiag and then ull see a green bar wait tel its done
click save info and post

and which vista is it

dubes40 · 03-23-2008, 12:32 AM

Quote:

Originally Posted by warlordfmike

welcome to ((tsf)) techsupportforum.com

goto the device manager and see if there are any flags

and post the specs u can do this by post the dxdiag text by going

click start type dxdiag and then ull see a green bar wait tel its done
click save info and post

and which vista is it

i dont know the exact vista it is..i think just the basic version..anyways..is device manager the same thing as task manager?

**warlordfmike** · 03-23-2008, 12:37 AM

no sorry

goto click start type device manager and it should show it
if not click start control panel hardware device manager

click view show hidden device see if there are any yellow flags

dubes40 · 03-23-2008, 12:57 AM

alright im there...i dont see anything specifically that says Show hidden devices..but i looked through everything tand i see a yellow triangle flag type thing on "Microsoft 6to4 adapter"

**warlordfmike** · 03-23-2008, 01:22 AM

ok double click it and post the device status u cna do that by
hughtlighting and hold down ctrl+c and paste by righting in the quick reply here

dubes40 · 03-23-2008, 01:39 AM

theres nothing that says device status..there just tabs saying..GENERAL..DEVICE...ADVANCE..DETAILS
do you think u know whats wrong with it? thanks for the help by the way

**warlordfmike** · 03-23-2008, 02:04 AM

were its highlight copy that

look at the screenshot

sorry for all the all that

dubes40 · 03-23-2008, 02:07 AM

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

**warlordfmike** · 03-23-2008, 02:29 AM

1. Please confirm the error via Device Manager. If Device Manager doesn’t show the error, please let me know what the diagnostic tools is and when it showed the prompt.

Start – Run – Type devmgmt.msc and click OK – in Device Manager, click View and select Show hidden devices – expend Network Adapters – check the status of 6TO4 adapter.

2. Try to update the driver of your network adapter, then check whether the problem has been fixed.

3. Please confirm whether any other problem related to this issue exists, besides receiving that prompt.

4. If you haven’t deployed IPv6 network in your local network, you may disable 6TO4 adapter in Device Manager to avoid the

dubes40 · 03-23-2008, 02:34 AM

alright, i will try to do that.....do u think u know whats wrong with it?

**warlordfmike** · 03-23-2008, 02:34 AM

and also download this

http://www.microsoft.com/downloads/d...displaylang=en

and if the above didnt work goto this and read thro it and see if
any that can help u

http://forums.microsoft.com/technet/...&tf=0&pageid=1

ur going to need some help with blank screen so im going to pm
someone that i recommend highly that has help with lots of stuff

**Placehold** · 03-23-2008, 07:52 AM

Hey dubes40

Now what i would try (assuming you can get enough access time to do so) is to check that all the cables are intact for the monitor, sometimes they can develop faults if bent a certain way. I would also reboot and open task manager (CTRL+SHIFT+ESC) and under the processes tab end any process that isnt a system process i.e Photoshop file scanner,msn file sharing .....etc. With regards to the drives i would reinstall the video drivers for the moitor and make sure that they are the latest versions. If they already are the latest then downgrade it to a previous version.

In start Menu,in the search area type Cleanup and hit enter.select the drive you use,I'm assuming its C:\

click ok and then select all the temp files and internet files along with the recycle bin. This will assure that the processes arent being hogged by temp folders.

Is there anything in particular that makes this happen? Are you trying to play a game,watch a video or waiting for the UAC message to appear when run a program at the time it blacks out?

Regards

Craig

dubes40 · 03-23-2008, 12:08 PM

Quote:

Originally Posted by Placehold

Hey dubes40

Now what i would try (assuming you can get enough access time to do so) is to check that all the cables are intact for the monitor, sometimes they can develop faults if bent a certain way. I would also reboot and open task manager (CTRL+SHIFT+ESC) and under the processes tab end any process that isnt a system process i.e Photoshop file scanner,msn file sharing .....etc. With regards to the drives i would reinstall the video drivers for the moitor and make sure that they are the latest versions. If they already are the latest then downgrade it to a previous version.

In start Menu,in the search area type Cleanup and hit enter.select the drive you use,I'm assuming its C:\

click ok and then select all the temp files and internet files along with the recycle bin. This will assure that the processes arent being hogged by temp folders.

Is there anything in particular that makes this happen? Are you trying to play a game,watch a video or waiting for the UAC message to appear when run a program at the time it blacks out?

Regards

Craig

i have a laptop..so there arent chords pluging into the monitor..all i have is a cord for charging and a chord for my printer.

Do you guys think u know whats wrong with thmy computer?

dubes40 · 03-23-2008, 02:15 PM

its still doing it but i figured something out...it only does it when its plugged into the charging adapter. im not plugged into the wall right now and so far it hasnt happened yet and its been like 10 mins.

dubes40 · 03-23-2008, 02:50 PM

it still hasnt went black since unplugging from the charger, its been almost an hr...do u think its the adapter? should i just order a new one?

03-23-2008, 12:16 AM	#1 (permalink)
dubes40 Registered User Join Date: Mar 2008 Posts: 11 OS: vista	Serious Help..please..very important this is very important..this computer is very important for school. my computer will be on, working fine and then the screen will go black..dont know why, and i cant get it to go back, and then after a while, i figured out that if i shut the top, wait for about 10 secs, thenn the screen will be on when i open it, but then like 10 secs, sometimes longer, the screen will go black again and then i will have to repeat the process. what do u think is causing this? thanks

03-23-2008, 12:28 AM	#2 (permalink)
warlordfmike TSF Enthusiast Join Date: Aug 2007 Location: huntington tx east texas Posts: 631 OS: microsoft® Vista home Basic™ Sp1 My System	Re: Serious Help..please..very important welcome to ((tsf)) techsupportforum.com goto the device manager and see if there are any flags and post the specs u can do this by post the dxdiag text by going click start type dxdiag and then ull see a green bar wait tel its done click save info and post and which vista is it __________________ "im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol" Warlordfmike of TSF SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager . Driver Detective

03-23-2008, 12:37 AM	#4 (permalink)
warlordfmike TSF Enthusiast Join Date: Aug 2007 Location: huntington tx east texas Posts: 631 OS: microsoft® Vista home Basic™ Sp1 My System	Re: Serious Help..please..very important no sorry goto click start type device manager and it should show it if not click start control panel hardware device manager click view show hidden device see if there are any yellow flags __________________ "im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol" Warlordfmike of TSF SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager . Driver Detective

03-23-2008, 12:57 AM	#5 (permalink)
dubes40 Registered User Join Date: Mar 2008 Posts: 11 OS: vista	Re: Serious Help..please..very important alright im there...i dont see anything specifically that says Show hidden devices..but i looked through everything tand i see a yellow triangle flag type thing on "Microsoft 6to4 adapter"

03-23-2008, 01:22 AM	#6 (permalink)
warlordfmike TSF Enthusiast Join Date: Aug 2007 Location: huntington tx east texas Posts: 631 OS: microsoft® Vista home Basic™ Sp1 My System	Re: Serious Help..please..very important ok double click it and post the device status u cna do that by hughtlighting and hold down ctrl+c and paste by righting in the quick reply here __________________ "im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol" Warlordfmike of TSF SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager . Driver Detective

03-23-2008, 01:39 AM	#7 (permalink)
dubes40 Registered User Join Date: Mar 2008 Posts: 11 OS: vista	Re: Serious Help..please..very important theres nothing that says device status..there just tabs saying..GENERAL..DEVICE...ADVANCE..DETAILS do you think u know whats wrong with it? thanks for the help by the way

03-23-2008, 02:07 AM	#9 (permalink)
dubes40 Registered User Join Date: Mar 2008 Posts: 11 OS: vista	Re: Serious Help..please..very important This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

03-23-2008, 02:29 AM	#10 (permalink)
warlordfmike TSF Enthusiast Join Date: Aug 2007 Location: huntington tx east texas Posts: 631 OS: microsoft® Vista home Basic™ Sp1 My System	Re: Serious Help..please..very important 1. Please confirm the error via Device Manager. If Device Manager doesn’t show the error, please let me know what the diagnostic tools is and when it showed the prompt. Start – Run – Type devmgmt.msc and click OK – in Device Manager, click View and select Show hidden devices – expend Network Adapters – check the status of 6TO4 adapter. 2. Try to update the driver of your network adapter, then check whether the problem has been fixed. 3. Please confirm whether any other problem related to this issue exists, besides receiving that prompt. 4. If you haven’t deployed IPv6 network in your local network, you may disable 6TO4 adapter in Device Manager to avoid the __________________ "im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol" Warlordfmike of TSF SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager . Driver Detective

03-23-2008, 02:34 AM	#11 (permalink)
dubes40 Registered User Join Date: Mar 2008 Posts: 11 OS: vista	Re: Serious Help..please..very important alright, i will try to do that.....do u think u know whats wrong with it?

03-23-2008, 02:34 AM	#12 (permalink)
warlordfmike TSF Enthusiast Join Date: Aug 2007 Location: huntington tx east texas Posts: 631 OS: microsoft® Vista home Basic™ Sp1 My System	Re: Serious Help..please..very important and also download this http://www.microsoft.com/downloads/d...displaylang=en and if the above didnt work goto this and read thro it and see if any that can help u http://forums.microsoft.com/technet/...&tf=0&pageid=1 ur going to need some help with blank screen so im going to pm someone that i recommend highly that has help with lots of stuff __________________ "im a dude that lives in the middle of nowhere. i live on a road that the address has fm in it. the fm means FROM somewhere to the MIDDLE of nowhere lolololol" Warlordfmike of TSF SensorsView . WinRaR . Belarc . Windows Performance Tool . Belarc Advisor . DriverMax . Advanced Task Manager . Driver Detective Last edited by warlordfmike : 03-23-2008 at 02:37 AM.

03-23-2008, 07:52 AM	#13 (permalink)
Placehold Mentor, Microsoft Support Join Date: Mar 2008 Posts: 847 OS: Vista home Premium My System	Re: Serious Help..please..very important Hey dubes40 Now what i would try (assuming you can get enough access time to do so) is to check that all the cables are intact for the monitor, sometimes they can develop faults if bent a certain way. I would also reboot and open task manager (CTRL+SHIFT+ESC) and under the processes tab end any process that isnt a system process i.e Photoshop file scanner,msn file sharing .....etc. With regards to the drives i would reinstall the video drivers for the moitor and make sure that they are the latest versions. If they already are the latest then downgrade it to a previous version. In start Menu,in the search area type Cleanup and hit enter.select the drive you use,I'm assuming its C:\ click ok and then select all the temp files and internet files along with the recycle bin. This will assure that the processes arent being hogged by temp folders. Is there anything in particular that makes this happen? Are you trying to play a game,watch a video or waiting for the UAC message to appear when run a program at the time it blacks out? Regards Craig __________________

03-23-2008, 02:15 PM	#15 (permalink)
dubes40 Registered User Join Date: Mar 2008 Posts: 11 OS: vista	Re: Serious Help..please..very important its still doing it but i figured something out...it only does it when its plugged into the charging adapter. im not plugged into the wall right now and so far it hasnt happened yet and its been like 10 mins.

03-23-2008, 02:50 PM	#16 (permalink)
dubes40 Registered User Join Date: Mar 2008 Posts: 11 OS: vista	Re: Serious Help..please..very important it still hasnt went black since unplugging from the charger, its been almost an hr...do u think its the adapter? should i just order a new one?