Shaftell

Hello everyone.

Hopefully I'm posting this in the proper place...

My computer has recently been infected by a Trojan Horse virus. I have done a scan using Norton Anti-virus and it has picked it up but I'm not sure on how to remove it. I can't access my Control Panel, My Computer and My Documents. I try opening it but the taskbar goes black and then it closes the window. I'm doing a number of scans right now and I have no idea on what to do. My computer is Windows Vista. Please, any help would be appreciated. I need to get rid of this ASAP. Thanks a lot.

Linux Ownz

I dont know much about the Norton personally but i know is that try getting Kaspersky or something simlar. if it cant get fid of it ehich you claim then thats erird becasue i am sure that ur antivrus mush be able to do it.

Shaftell

Well, Norton is saying that it's unable to remove it or something like that. Thanks for the reply though..

Any other help?

Linux Ownz

well, try getting kaspersky tht would have to work, or have you tried ummm AVG or anyother programs, i know Kaspersky is good, i use it and runs like a tank in proctecting my computer but the strang this is noton cant remove it?? then how the F is it an antivirus program....

Shaftell

Haha, I have no idea. It apparently can't be found or something? I'm not sure.
So I should try downloading Kaspersky? Okay.. I'll try that.

Linux Ownz

ok yea there is like a free scanner system that it has but it wont remove it, thats why you need to either buy or crck it. i can give you a site for the sanner if you want.. http://www.kaspersky.com/virusscanner
try using that or something, dont rely on Norton its pathectic garbage i fel sorry for those programms that waste their time. i also found out that there is a trian which all the options working but ony for 30 days then u have to buy it. still that will remove the virsus i think.

Shaftell

Okay, thanks for the link. I know theres a virus on the computer and I even know what type it is too. My problem is just removing it from the computer. I have no idea how to do that. I thought Norton should take care of those things?

Linux Ownz

OK excelent , now i send you a link of whick kav is to download the trial. http://www.kaspersky.com/anti-virus_trial
thats the link and select the antivirus, it lasts for 30 days fully working but after 30 days it wont. that will remove it toally, also can you tell me abit of the information about the virus like its name? Norton wont remove it its powerless... when it comes to scanning agin with kav ( kaspersky) it will fin it and then it will ask you if you want to delete it. you press yes and its all done tell me if you suffer any more problems.

Shaftell

Okay, thanks. The virus name according to Norton Anti-Virus is Trojan Horse. Also known as Trojan-Spy.HTML.Smitfraud.c on Kaspersky. I'm currenty downloading the trial right now and I'll tell you how that goes. Thanks.

Shaftell

So I downloaded Kaspersky and I did pretty much every scan except for the full system scan seeing as I can't find it. Anyways, it does the scan and completes it but it doesn't say if it has found anything threatening or whatever.

Go The Power

I would recommend that you go here; read and follow the instructions very carefully; then, post all the requested logs and information; as instructed, to here. (Just click on the coloured links.)

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.


Good luck

Please also remember DO NOT post your logs in this thread, please start a new thread here. (Just click on the coloured link.) and post the logs.

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Linux Ownz

Did i do something bad?? sorry if i did, umm kav should of dected it.. and deleted it i ma sure it would of have its weird that it does not. did it not come up with like virus found or anything like that???

Go The Power

No not really, just read this:

Please Read! "Who is Helping you?"

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