problems with documents,pictures,videos and music folders - Page 2

**jcgriff2** · 06-22-2008, 11:29 AM

Hi. . .

If you all don't mind, I would like to see the entire directory structure for drive c: (assuming c:, of course).

START | type cmd.exe into the Start Search Box | right-click on cmd.exe | the command prompt box (DOS) box should appear

type the following (hit enter after each):

c:
cd\
tree> c:\tree062208.doc

Then go into windows explorer and locate the tree062208.doc file which will be in the c:\root directory. It may be large - if over 1.96mb, you will need to zip it prior to attaching it to you next post.

Also, I'd like to see the user profile area of the registry - in the DOS box, cut/paste the following:

reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" > C:\user062208.txt & start notepad c:\user062208.txt

Pree ENTER and a notepad will appear.

Please post the user062208.txt to your next post - or copy/paste it in to the post itself - it is only a dozen or so lines.

I'm not sure what if anything this will tell me - but we'll see.

Regards. . .

jcgriff2

phatsterman · 07-02-2008, 04:22 PM

ok, the problem is fixed now but i cant click on the links in my start menu?

phatsterman · 07-02-2008, 04:28 PM

Quote:

Originally Posted by jcgriff2

Hi. . .

If you all don't mind, I would like to see the entire directory structure for drive c: (assuming c:, of course).

START | type cmd.exe into the Start Search Box | right-click on cmd.exe | the command prompt box (DOS) box should appear

type the following (hit enter after each):

c:
cd\
tree> c:\tree062208.doc

Then go into windows explorer and locate the tree062208.doc file which will be in the c:\root directory. It may be large - if over 1.96mb, you will need to zip it prior to attaching it to you next post.

Also, I'd like to see the user profile area of the registry - in the DOS box, cut/paste the following:

reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" > C:\user062208.txt & start notepad c:\user062208.txt

Pree ENTER and a notepad will appear.

Please post the user062208.txt to your next post - or copy/paste it in to the post itself - it is only a dozen or so lines.

I'm not sure what if anything this will tell me - but we'll see.

Regards. . .

jcgriff2

there was no tree file? umm nothing

if soo confused? and i have vista home premium 32bit

**jcgriff2** · 07-02-2008, 08:05 PM

Hi. . .

I just re-tested the commands. . .

Here are the images from a Vista Home Premium system (please note that the last command dir simply lists the file):

.

Now the resulting file in Windows Explorer:

The only thing that I noticed was that it took about 20 seconds to complete.

Curiosity, please - what about the reg query?

Regard. . .

jcgriff2

.

phatsterman · 07-06-2008, 03:36 AM

Quote:

Originally Posted by jcgriff2

Hi. . .

I just re-tested the commands. . .

Here are the images from a Vista Home Premium system (please note that the last command dir simply lists the file):

.

Now the resulting file in Windows Explorer:

The only thing that I noticed was that it took about 20 seconds to complete.

Curiosity, please - what about the reg query?

Regard. . .

jcgriff2

.

didnt work
http://img236.imageshack.us/my.php?i...25itledrq8.jpg

**jcgriff2** · 07-06-2008, 09:52 AM

Hi. . .

Thanks for the screen shot - it told me in a second where the problems lay.

First and formost - this needs to run this at an Elevated command prompt (DOS box). It appears to me that you clicked on START, then run/cmd - or used the windows+r keys/cmd. Look at my screen shot:

Here is a portion of your screen shot:

Mine says Administrator: Command Prompt at the top. Yours says c:\windows\system32. Please do this:
START | type cmd.exe into the start search box | right-click on cmd.exe UP TOP, select Run as Administrator.

You are using "/" (below the question mark key) - a forward slash mark - not the backslash "\" (found above the ENTER key).

Please try again.

Regards. . .

jcgriff2

phatsterman · 07-11-2008, 08:37 PM

is this what you need?

i also received a virus that send spam and i got disconnected from the internet, i think the easiest sulotion to this problem is simply re-installing.

where can i get a copy of the cd or is there a partition, i have a

Toshiba satalite A210

**jcgriff2** · 07-12-2008, 07:41 PM

Quote:

Originally Posted by phatsterman

is this what you need?
i also received a virus that send spam and i got disconnected from the internet, i think the easiest sulotion to this problem is simply re-installing.
where can i get a copy of the cd or is there a partition, i have a
Toshiba satalite A210

Hi. . .

The tree doc file that you provided shows the pictures folder under your username and not under documents - and only one occurrence is found. I was not able to a pictures folder under the documents folder. The fact that you stated that you moved the folder may have been the beginning of the end. If you should desire a \documents\pictures folder, I can show you how to accomplish this and to have it used as the default. But I do not suggest that you move the folder after the re-install.

Given the current state of your system, if you want to the route of restoring the system to factory defaults, I would not disagree. To invoke the recovery partition (assuming your system is so equipped), press and hold the '0' (zero) key during system boot-up.

You can find further information in the owner's manual for you system, which I have located a link for -

http://static.tigerdirect.com/pdf/To...ebookPC-UG.pdf

Start on page 57.

Any ? - please let me know.

Regards. . .

jcgriff2

.

phatsterman · 07-13-2008, 08:32 PM

it doesnt work, when i press and hold in 0 zero key it just beeps.

**jcgriff2** · 07-13-2008, 10:43 PM

Hi. . .

Was that your system's owners manual? It did say... if so equipped with a recovery partition on page 57, so it is possible that you don't have one. I'm not sure.

I suggest that you look on page 58, titled "Creating Recovery CDs/DVDs" and see if you can make a recovery disc.

Otherwise, on the same page is the contact info for Toshiba to obtain a set of discs for your system, which should include the drivers that you will need as well.

Regards. . .

jcgriff2

.

phatsterman · 07-14-2008, 09:15 PM

it comes with one, and it is there i just looked in computer management and its there, but i have no idea :'(

**jcgriff2** · 07-15-2008, 06:10 AM

Hi. . .

Are you saying "you have no idea" about its sudden appearance or on how to use it?

Regards. . .

jcgriff2

.

06-22-2008, 11:29 AM	#21 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 5,385 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home / IBM TSO/ISPF My System	Re: problems with documents,pictures,videos and music folders Hi. . . If you all don't mind, I would like to see the entire directory structure for drive c: (assuming c:, of course). START \| type cmd.exe into the Start Search Box \| right-click on cmd.exe \| the command prompt box (DOS) box should appear type the following (hit enter after each): c: cd\ tree> c:\tree062208.doc Then go into windows explorer and locate the tree062208.doc file which will be in the c:\root directory. It may be large - if over 1.96mb, you will need to zip it prior to attaching it to you next post. Also, I'd like to see the user profile area of the registry - in the DOS box, cut/paste the following: reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" > C:\user062208.txt & start notepad c:\user062208.txt Pree ENTER and a notepad will appear. Please post the user062208.txt to your next post - or copy/paste it in to the post itself - it is only a dozen or so lines. I'm not sure what if anything this will tell me - but we'll see. Regards. . . jcgriff2 __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT• AVG8 If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread. Last edited by jcgriff2 : 06-22-2008 at 11:39 AM.

07-02-2008, 04:22 PM	#22 (permalink)
phatsterman Registered User Join Date: Mar 2008 Posts: 18 OS: vista home premium 32 bit	Re: problems with documents,pictures,videos and music folders ok, the problem is fixed now but i cant click on the links in my start menu?

07-02-2008, 08:05 PM	#24 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 5,385 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home / IBM TSO/ISPF My System	Re: problems with documents,pictures,videos and music folders Hi. . . I just re-tested the commands. . . Here are the images from a Vista Home Premium system (please note that the last command dir simply lists the file): . Now the resulting file in Windows Explorer: The only thing that I noticed was that it took about 20 seconds to complete. Curiosity, please - what about the reg query? Regard. . . jcgriff2 . __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT• AVG8 If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.

07-06-2008, 09:52 AM	#26 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 5,385 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home / IBM TSO/ISPF My System	Re: problems with documents,pictures,videos and music folders Hi. . . Thanks for the screen shot - it told me in a second where the problems lay. First and formost - this needs to run this at an *Elevated* command prompt (DOS box). It appears to me that you clicked on START, then run/cmd - or used the windows+r keys/cmd. Look at my screen shot: Here is a portion of your screen shot: Mine says Administrator: Command Prompt at the top. Yours says c:\windows\system32. Please do this: START \| type cmd.exe into the start search box \| right-click on cmd.exe UP TOP, select Run as Administrator. You are using "/" (below the question mark key) - a forward slash mark - not the backslash "\" (found above the ENTER key). Please try again. Regards. . . jcgriff2 __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT• AVG8 If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread. Last edited by jcgriff2 : 07-06-2008 at 10:08 AM.

07-13-2008, 08:32 PM	#29 (permalink)
phatsterman Registered User Join Date: Mar 2008 Posts: 18 OS: vista home premium 32 bit	Re: problems with documents,pictures,videos and music folders it doesnt work, when i press and hold in 0 zero key it just beeps.

07-13-2008, 10:43 PM	#30 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 5,385 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home / IBM TSO/ISPF My System	Re: problems with documents,pictures,videos and music folders Hi. . . Was that your system's owners manual? It did say... if so equipped with a recovery partition on page 57, so it is possible that you don't have one. I'm not sure. I suggest that you look on page 58, titled "Creating Recovery CDs/DVDs" and see if you can make a recovery disc. Otherwise, on the same page is the contact info for Toshiba to obtain a set of discs for your system, which should include the drivers that you will need as well. Regards. . . jcgriff2 . __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT• AVG8 If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.

07-14-2008, 09:15 PM	#31 (permalink)
phatsterman Registered User Join Date: Mar 2008 Posts: 18 OS: vista home premium 32 bit	Re: problems with documents,pictures,videos and music folders it comes with one, and it is there i just looked in computer management and its there, but i have no idea :'(

07-15-2008, 06:10 AM	#32 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 5,385 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home / IBM TSO/ISPF My System	Re: problems with documents,pictures,videos and music folders Hi. . . Are you saying "you have no idea" about its sudden appearance or on how to use it? Regards. . . jcgriff2 . __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT• AVG8 If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.