KIevan_Rus

Hi from melbourne, australia, firstly l just want to say that l appreciate anyfree help that l can get, l know people on here are volunteers, which is something l want to do, so thanks. And also my computer/internet knowledge isn't the greatest, so laymans terms preferred when l get some answers.
Anwyay basically l am having problems sending an email to trend micro in australia, the address i'm trying to send is to pccau@trendmicro.com.au, and it is a valid address, l keep receiving a mailer-daemon error message, and l have no idea what to do about it something tells me its got something to do with my anti virus (which is trend micro), and i've just signed up with yahoo mail recently, and its the only email i've sent of in yahoo mail, (to trend micro), and l have no idea if l send more emails if this problem will occur, anyway the error message is below, actually its the whole email, because l don't know what part l should include/not include. Refer below:

Sorry, we were unable to deliver your message to the following address.

<pccau@support.trendmicro.com>:
Message expired for domain support.trendmicro.com

--- Below this line is a copy of the message.

Received: from [217.12.4.215] by n28.bullet.mail.ukl.yahoo.com with NNFMP; 26 Feb 2008 11:48:36 -0000
Received: from [216.252.122.218] by t2.bullet.ukl.yahoo.com with NNFMP; 26 Feb 2008 11:48:36 -0000
Received: from [69.147.84.88] by t3.bullet.sp1.yahoo.com with NNFMP; 26 Feb 2008 11:48:35 -0000
Received: from [127.0.0.1] by omp204.mail.sp1.yahoo.com with NNFMP; 26 Feb 2008 11:48:35 -0000
X-Yahoo-Newman-Property: ymail-3
X-Yahoo-Newman-Id: 900697.41546.bm@omp204.mail.sp1.yahoo.com
Received: (qmail 61910 invoked by uid 60001); 26 Feb 2008 11:48:35 -0000
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
s=s1024; d=yahoo.com;
h=X-YMail-OSG:Received:X-Mailer:Date:From:Subject:To:MIME-Version:Content-Type:Message-ID;
b=h3Nm3lViw/pCFG+aH+pbYf9fl4Jm17Oq+ccJgYLJRv6VRfxNAy8VbvchTwKjFK202nOLNBd2/mVtIEknMkMU6NLKDnv9LUJwZC2wh9HJmgkxG4NknyDoIYzsUe28L3/BD654TSAnVKESE1F3NfhA1A/Toonl1lI99ULGvzjvv6E=;
X-YMail-OSG: HFxJM10VM1kSP9LIqvmMiJ2BN9CeMjQsCaUp5Ex48tRK7kEbRiZzZN_R_E.M8D9PmQ--
Received: from [125.63.207.24] by web45710.mail.sp1.yahoo.com via HTTP; Tue, 26 Feb 2008 14:48:35 MSK
X-Mailer: YahooMailRC/818.31 YahooMailWebService/0.7.162
Date: Tue, 26 Feb 2008 14:48:35 +0300 (MSK)
From: Aaron Pekar <aaronsky_poponsky@yahoo.com>
Subject: l hope this message gets through!
To: pccau@support.trendmicro.com
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="0-2059878082-1204026515=:57592"
Message-ID: <713191.57592.qm@web45710.mail.sp1.yahoo.com>

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Hi l need help with a few questions. Basically i've been surfing the intern=
et for the=0Alast hour or so, and trendmicro keeps blocking certain web pag=
es. It tells me to go to=0AINTERNET AND EMAIL CONTROLS, and then choose PAR=
ENTAL CONTROLS and click settings and add=0Athat particular web site that l=
can't access in the list, but the problem is i've=0Abeen doing this over a=
nd over again, and its really frustrating, also with the message it=0Asais =
to copy and paste it into the APPROVE WEBSITES LIST, but it won't work, l c=
an't=0Apaste and copy.=0AAnd on top of all this even when l typed in the ad=
dress for the website to be approved it=0Adoesn't work, l still can't get i=
n the website, sometimes this works and sometimes=0Athis doesn't.=0A=0AMy s=
econd question is that=0A regarding the internet security pro services sect=
ion, l just want=0Ato know that if l perform a TUNE UP where it deletes coo=
kies and frees up space will this=0Atune up affect my computer files, l mea=
n is it safe to do this, im guessing yes, but l just=0Aneed some clarificat=
ion.=0AI'd be grateful for an answer because this is really annoying me (th=
e blocked web sites=0Aproblem), and l will be very grateful if l could get =
some answers/clear instructions on how=0Ato solve this problem.=0A=0AI'm us=
ing windows vista business, mozilla firefox internet browser, and trend mic=
ro=0Ainternet security 2008 PRO=0Akeep well =0AAaron =0A=0A=0AP.S. l tried =
sending this message a couple of weeks ago via my optusnet webmail account,=
=0Abut it wouldn't go through, l only hope it works through yahoo mail. (so=
mething about=0Amail delivery subsystem).=0A=0A=0A=0A=0A=0A=0A=0A=0AD=0A=0A=
=0A=0A=0A Get the name you always wanted with the new y7mail email add=
ress.=0Awww.yahoo7.com.au/y7mail=0A=0A
--0-2059878082-1204026515=:57592
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<html><head><style type=3D"text/css"><!-- DIV {margin:0px;} --></style></he=
ad><body><div style=3D"font-family:times new roman, new york, times, serif;=
font-size:12pt"><div><div style=3D"font-family: times new roman,new york,ti=
mes,serif; font-size: 12pt;"><pre class=3D"body">Hi l need help with a few =
questions. Basically i've been surfing the internet for the<br>last hour or=
so, and trendmicro keeps blocking certain web pages. It tells me to go to<=
br>INTERNET AND EMAIL CONTROLS, and then choose PARENTAL CONTROLS and click=
settings and add<br>that particular web site that l can't access in the li=
st, but the problem is i've<br>been doing this over and over again, and its=
really frustrating, also with the message it<br>sais to copy and paste it =
into the APPROVE WEBSITES LIST, but it won't work, l can't<br>paste and cop=
y.<br>And on top of all this even when l typed in the address for the websi=
te to be approved it<br>doesn't work, l still can't get in the website,
sometimes this works and sometimes<br>this doesn't.<br><br>My second quest=
ion is that<br> regarding the internet security pro services section, l jus=
t want<br>to know that if l perform a TUNE UP where it deletes cookies and =
frees up space will this<br>tune up affect my computer files, l mean is it =
safe to do this, im guessing yes, but l just<br>need some clarification.<br=
>I'd be grateful for an answer because this is really annoying me (the bloc=
ked web sites<br>problem), and l will be very grateful if l could get some =
answers/clear instructions on how<br>to solve this problem.<br><br>I'm usin=
g windows vista business, mozilla firefox internet browser, and trend micro=
<br>internet security 2008 PRO<br>keep well <br>Aaron <br><br><br>P.S. l tr=
ied sending this message a couple of weeks ago via my optusnet webmail acco=
unt,<br>but it wouldn't go through, l only hope it works through yahoo mail=
.. (something about<br>mail delivery subsystem).<br></pre>=0A=0A=0A=0A=0A=0A=
=0A=0A<a rel=3D"nofollow" target=3D"_blank" href=3D"http://webmail.optuszoo=
..com.au/mailbox.html?mailbox=3DINBOX&amp;page=3D11&amp;actionID=3D1&amp;ind=
ices=3D1328" class=3D"selected">D</a></div></div></div><br>=0A=0A=0A <=
hr size=3D1>=0AGet the name you always wanted with the <a href=3D"http://au=
..rd.yahoo.com/mail/taglines/au/y7mail/default/*http://au.yahoo.com/y7mail/?=
p1=3Dni&p2=3Dgeneral&p3=3Dtagline&p4=3Dother" target=3D_blank>new y7mail em=
ail address</a>.=0A</body></html>
--0-2059878082-1204026515=:57592--

thanks again and keep well
Aaron

Placehold

The error indicates that your connection to your server was terminated; it can be your firewall, or a problem with the server itself, or any server in between To correct it

1. Open Internet explorer
2. Tools
3. Internet options
4. Security tab
5. Then hit default level....if thats not an option, hit custom level and click reset to medium or medium low.
6. Apply and ok and it should work from there!

Placehold

Oh and maybe lower the restrictions on your firewall

KIevan_Rus

Hi thanks for your answer Placehold, but l just want toa sk that with the directions you gave me for internet explorer, well im using firefox, do l roughly do the same thing, on firefox?
stay well
aaron

Placehold

Unfortunatley if these settings are slightly high in IE then Firefox will be effected by that aswell. IE being part of the OS its imperative that these settings are changed so that we can rule this out as being the cause of the problems. Firefox doesnt yet have the same security system that allows you to adjust them unlike IE which allows you to select how strict the security is. You can change the couple of restrictions in Firefox as you please but i would also change the the IE settings aswell


Kind regards


craig