Windows Update KB943899 will not install

dageeb · 02-28-2008, 03:55 PM

This update will not install. I get the error code 800B0100. When I look for help with the error message, I get 24 choices:

WindowsUpdate_dt000

1. 1 Windows Update error 80070103
2. 2 Windows Update error 800f020b
3. 3 Troubleshoot problems with installing updates
4. 4 Windows Update error 8024402C
5. 5 Windows Update error 80070002
6. 6 Windows Update error 80070003
7. 7 Windows Update error 80246007
8. 8 Windows Update error 8007000b
9. 9 Windows Update error 800f0828
10. 10 Windows Update error 80072efd
11. 11 Windows Update error 80070643
12. 12 Windows Update error 80072ee2
13. 13 Windows Update error 80072f8f
14. 14 Windows Update error 8024001b
15. 15 Windows Update error 1
16. 16 Windows Update error 80200010
17. 17 Windows Update error 2
18. 18 Windows Update error 80070422
19. 19 Windows Update error 80244022
20. 20 Windows Update error 80246005
21. 21 Windows Update error 8024401b
22. 22 Windows Update error 80246008
23. 23 Windows Update error 800f0826
24. 24 Windows Update error 8024001F

Which one do I use?

**jcgriff2** · 02-29-2008, 10:08 PM

Quote:

Originally Posted by dageeb

This update will not install. I get the error code 800B0100. . . .

Hi and Welcome to the TSF !

There should be a log file that may contain additional information on this error. The Windows Update log is located in c:\windows\. The file name will be similar to WindowsUpdate.log. Copy this file to your desktop. Rename it to WindowsUpdate.txt; upload as an attachment ot a future post. I'll take a look to see if I can determine the cause.

regards. . .

jcgriff2

dageeb · 03-03-2008, 08:41 AM

Here is the file attachment.

**jcgriff2** · 03-03-2008, 12:58 PM

Hi again...

A quick question, please -

Did you activate the Vista "hidden" Administrator account? If so, do you usually log on to it?

Thanks. . .

jcgriff2

dageeb · 03-03-2008, 03:52 PM

No, I haven't. Thanks.

**jcgriff2** · 03-04-2008, 09:38 AM

Hi again. . .

The log shows repeated Windows Update failures. They are apparantly related to a security issue. Is your user account an admin account? Another thought is that it may be a 3rd party firewall interefering.

Please tell me the anti-virus packages that you have installed.

regards. . .

jcgriff2

dageeb · 03-04-2008, 03:11 PM

I use Trend Micro PC-cillin Internet Security as my personal firewall. The windows firewall is turned off.

**jcgriff2** · 03-04-2008, 04:33 PM

Quote:

Originally Posted by jcgriff2

Hi again. . .

The log shows repeated Windows Update failures. They are apparently related to a security issue. Is your user account an admin account? Another thought is that it may be a 3rd party firewall interfering.

Please tell me the anti-virus packages that you have installed.

regards. . .

jcgriff2

Quote:

Originally Posted by dageeb

I use Trend Micro PC-cillin Internet Security as my personal firewall. The windows firewall is turned off.

.
Hi again. . .

Have you reviewed the Micro Trend firewall reports, if they exist?

Curiosity, please - why the 3rd party firewall and not Windows Firewall?

Lastly, is it the case that you can download the Windows updates, but can't install them - or is it that you can't download them at all?

regards. . .

jcgriff2

dageeb · 03-05-2008, 08:11 AM

The Micro Trend turned off the Windows Firewall when it was installed. I think it is because it mentions that two or more firewalls can conflict if running at the same time. Should I turn off Micro Trend and turn on Windows?

Also, the critical updates are downloading & installing OK. It seems to be just this one update (KB943899) that does not want to install. I turned off the "download recommended updates" because it keeps trying to install (KB943899) & fails.

**jcgriff2** · 03-06-2008, 08:10 AM

Quote:

Originally Posted by dageeb

The Micro Trend turned off the Windows Firewall when it was installed. I think it is because it mentions that two or more firewalls can conflict if running at the same time. Should I turn off Micro Trend and turn on Windows?

Also, the critical updates are downloading & installing OK. It seems to be just this one update (KB943899) that does not want to install. I turned off the "download recommended updates" because it keeps trying to install (KB943899) & fails.

Hi dageeb. . . how are you today?

Apologies for the delay.

Yes... I would like for you to activate the Windows firewall and to disable the Trend Micro firewall. One easy method to disable Trend Micro is to go into MSCONFIG. Or, you could uninstall it - or do both to be assured.

Right-click on START | type msconfig into the Start Search box | select msconfig.exe from the top of the box

The MSCONFIG screen will appear. You want to click on the "Startup" tab and look through the list for anything related to Trend Micro or PC-cillin Internet Firewall and uncheck them. Click on APPLY. Click on the Services tab. Repeat the prior instructions. Please see the thumbnails below for screen shots related to a similar disablement, but with Norton (symantec).

Please note that upon a re-boot of your system you will see a screen indicating that startup programs have been disabled. This is OK as you just unchecked the Trend Micro programs. After you click OK, the MSCONFIG screen will appear in this manner, which, again, is OK. Here is a screen shot of what to expect:

.

In addition, to help answer your questions and mine as well regarding the Windows Updates in general, please download the Belarc Advisor, install it, execute it, save the output report, and upload it so I can take a look.

.
Belarc Advisor download

.
If you have time, go ahead with the firewall changes and try a re-install of the Windows Update. In the interim, I will look at the Belarc report.

Again, I do apologize for not responding since yesterday morning, an unusual occurrence for me. However, my primary Vista laptop suffered a Blue Screen of Death (BSOD) crash related to registry corruption while I was testing a program for a user here at the forum. I did not come across your thread again until this morning. So - PLEASE feel free to PM me at any time - whether for a status or to remind me you're here - it is fine with me. OK?

Any ? - let me know.

Regards. . .

jcgriff2

.

.

dageeb · 03-06-2008, 03:54 PM

Turned off Trend Micro Firewall. Turned on Windows Firewall. Tried to install the update KB943899 - Failed again. Here is the Belarc report.

**Placehold** · 03-15-2008, 03:02 AM

Hey dageeb

1. Make sure that the default location for downloads is Desktop.
2. Find the specific update Found Here
3. Install the validation tool.....
4. After validation is finished ,Download it; when the dialogue box pops up, check "save to disk".
5. Go to your desktop and double click the icon for the Download.

Once done reboot

If that doesnt work

try downloading the service pack 1 thru automatic updates
(The service pack now contains a fix for this precise issue and WILL rectify it)

To configure your PC to download Windows Vista SP1 over Windows Update,

1. run the following commands at an elevated command prompt:

. reg delete
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\
VistaSp1 /f > NUL 2>&1

. reg delete
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\
WindowsUpdate\VistaSP1 /f > NUL 2>&1

. reg add
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\
WindowsUpdate\VistaSp1 /v Beta1 /t REG_SZ /d dcf99ef8-d784-414e-b411-81a910d2761d /f

2. Install Windows Vista SP1 from Windows Update.
3. Confirm that your device and driver functionality and configuration have not changed after the Windows Vista SP1 update.

Failing that there is one final way but it will download alot of hotfixes aswell

Turn off automatic updates Start\control panel\security\Windows Update\change settings

and select

check for updates but let me choose when to download and install them

Open my computer and in the bar type

C:\Windows\SoftwareDistribution\Download

delete everything in this folder and reboot,upon reboot you should find that automatic update has refreshed itself and has alot of hotfixes and updates to install.

Hopefully one of these procedures will help you out, I advise you perform these procedures in this order

Repost your findings

Regards

Craig

*Warning* Please Be Aware! that following these procedures are dangerous and could have a prefound effect on your computer. Before following these instructions it is advised that you back up your computer and perform these actions under SAFE mode

dageeb · 03-15-2008, 10:51 AM

The 1st part failed.

In the 2nd part where I have to go to the Command Prompt. After it asks to permanently delete Yes/No. I put in Yes. I then receive the message:

"ERROR: Access is denied."

02-28-2008, 03:55 PM	#1 (permalink)
dageeb Registered User Join Date: Feb 2008 Posts: 10 OS: vista	Windows Update KB943899 will not install This update will not install. I get the error code 800B0100. When I look for help with the error message, I get 24 choices: WindowsUpdate_dt000 1. 1 Windows Update error 80070103 2. 2 Windows Update error 800f020b 3. 3 Troubleshoot problems with installing updates 4. 4 Windows Update error 8024402C 5. 5 Windows Update error 80070002 6. 6 Windows Update error 80070003 7. 7 Windows Update error 80246007 8. 8 Windows Update error 8007000b 9. 9 Windows Update error 800f0828 10. 10 Windows Update error 80072efd 11. 11 Windows Update error 80070643 12. 12 Windows Update error 80072ee2 13. 13 Windows Update error 80072f8f 14. 14 Windows Update error 8024001b 15. 15 Windows Update error 1 16. 16 Windows Update error 80200010 17. 17 Windows Update error 2 18. 18 Windows Update error 80070422 19. 19 Windows Update error 80244022 20. 20 Windows Update error 80246005 21. 21 Windows Update error 8024401b 22. 22 Windows Update error 80246008 23. 23 Windows Update error 800f0826 24. 24 Windows Update error 8024001F Which one do I use?

03-03-2008, 12:58 PM	#4 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 3,615 OS: Vista x64 SP1/ x86 SP1, XP Pro SP3, XP Home SP2, XP Media, Win 95, DOS, IBM 390 TSO/ISPF My System	Re: Windows Update KB943899 will not install Hi again... A quick question, please - Did you activate the Vista "hidden" Administrator account? If so, do you usually log on to it? Thanks. . . jcgriff2 __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.

03-03-2008, 03:52 PM	#5 (permalink)
dageeb Registered User Join Date: Feb 2008 Posts: 10 OS: vista	Re: Windows Update KB943899 will not install No, I haven't. Thanks.

03-04-2008, 09:38 AM	#6 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 3,615 OS: Vista x64 SP1/ x86 SP1, XP Pro SP3, XP Home SP2, XP Media, Win 95, DOS, IBM 390 TSO/ISPF My System	Re: Windows Update KB943899 will not install Hi again. . . The log shows repeated Windows Update failures. They are apparantly related to a security issue. Is your user account an admin account? Another thought is that it may be a 3rd party firewall interefering. Please tell me the anti-virus packages that you have installed. regards. . . jcgriff2 __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.

03-04-2008, 03:11 PM	#7 (permalink)
dageeb Registered User Join Date: Feb 2008 Posts: 10 OS: vista	Re: Windows Update KB943899 will not install I use Trend Micro PC-cillin Internet Security as my personal firewall. The windows firewall is turned off.

03-05-2008, 08:11 AM	#9 (permalink)
dageeb Registered User Join Date: Feb 2008 Posts: 10 OS: vista	Re: Windows Update KB943899 will not install The Micro Trend turned off the Windows Firewall when it was installed. I think it is because it mentions that two or more firewalls can conflict if running at the same time. Should I turn off Micro Trend and turn on Windows? Also, the critical updates are downloading & installing OK. It seems to be just this one update (KB943899) that does not want to install. I turned off the "download recommended updates" because it keeps trying to install (KB943899) & fails.

03-15-2008, 03:02 AM	#12 (permalink)
Placehold Mentor, Microsoft Support Join Date: Mar 2008 Posts: 834 OS: Vista home Premium My System	Re: Windows Update KB943899 will not install Hey dageeb 1. Make sure that the default location for downloads is Desktop. 2. Find the specific update Found Here 3. Install the validation tool..... 4. After validation is finished ,Download it; when the dialogue box pops up, check "save to disk". 5. Go to your desktop and double click the icon for the Download. Once done reboot If that doesnt work try downloading the service pack 1 thru automatic updates (The service pack now contains a fix for this precise issue and WILL rectify it) To configure your PC to download Windows Vista SP1 over Windows Update, 1. run the following commands at an elevated command prompt: . reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\ VistaSp1 /f > NUL 2>&1 . reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\ WindowsUpdate\VistaSP1 /f > NUL 2>&1 . reg add HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ WindowsUpdate\VistaSp1 /v Beta1 /t REG_SZ /d dcf99ef8-d784-414e-b411-81a910d2761d /f 2. Install Windows Vista SP1 from Windows Update. 3. Confirm that your device and driver functionality and configuration have not changed after the Windows Vista SP1 update. Failing that there is one final way but it will download alot of hotfixes aswell Turn off automatic updates Start\control panel\security\Windows Update\change settings and select check for updates but let me choose when to download and install them Open my computer and in the bar type C:\Windows\SoftwareDistribution\Download delete everything in this folder and reboot,upon reboot you should find that automatic update has refreshed itself and has alot of hotfixes and updates to install. Hopefully one of these procedures will help you out, I advise you perform these procedures in this order Repost your findings Regards Craig Warning Please Be Aware! that following these procedures are dangerous and could have a prefound effect on your computer. Before following these instructions it is advised that you back up your computer and perform these actions under SAFE mode

03-15-2008, 10:51 AM	#13 (permalink)
dageeb Registered User Join Date: Feb 2008 Posts: 10 OS: vista	Re: Windows Update KB943899 will not install The 1st part failed. In the 2nd part where I have to go to the Command Prompt. After it asks to permanently delete Yes/No. I put in Yes. I then receive the message: "ERROR: Access is denied."