Random Blue Screen

Jesse2200 · 02-27-2008, 01:23 PM

Hi, my brother has recently started getting these blue screens of death yesterday. He is on Vista Business 32 bit.

Yesterday i think he got 3 blue screens, i have the dmp logs attached. They are already in .txt format because ive seen in another thread that it's how you all would like them. Let me know if you would like the .dmp file.

They just started yesterday and im not too sure why. He's never gotten them before

Now one thing is...and ive told him to stop...he downloads whatever he wants. So, he may have some sort of virus, i dont think this could cause it.

His specs:
Athlon 64 X2 4000
ASUS M2N-X
2GB Patriot DDR2-800
250GB SATA2 HDD

Im pretty sure it's not RAM or heat related. He has never had any problems like this in the past...i cant think of anything else of importance. Let me know if you want any other info.

Thanks for any help!

**jcgriff2** · 02-27-2008, 11:18 PM

Hi Jesee2200 -

Welcome to TSF and your own thread!

Seriously though, thanks for starting your own thread so now everything that transpires within here pertains to your system problems.

I'll take a look at the memory dumps for you but I'd like you to do one or two things in the meantime, OK?

Please run and post a systeminfo report - go to a command prompt and type systeminfo.

Was any hardware or software added or modified during the weeks leading up to the BSOD?

Thanks for your help and I hope to have something in a day or two for you. Should I fail to respond, send a PM anytime - even to check status if you want to.

regards. . .

JC

Jesse2200 · 02-28-2008, 12:45 PM

Alright, i attached the systeinfo in a txt file.

And like i said...my brother could possibly have a virus on his computer. I mean i got him Avira AV, and ive run free online scans from Bitdefender and NOD32. But he like downloading things...

Thank you for the reply. And i am very happy to be posting in my thread!

Jesse2200 · 02-29-2008, 01:10 PM

err...i saw no way to edit my post. So ill add the systeminfo to this one...

**jcgriff2** · 02-29-2008, 02:21 PM

Thanks, Jesse.

I'll get on this when time permits tonighjt/ tomorrow.

JC

**jcgriff2** · 02-29-2008, 11:44 PM

Hi Jessee2200 -

Here are the results from your minidumps with foot-noted analysis:

Minidump/Date - Fault
Mini022608-01 - ElbyCDIO.sys ¹
Mini022608-02 - ntkrnlpa.exe ²
Mini022608-03 - ntkrnlpa.exe ²
_____________________________________
¹ ElbyCDIO.sys is a Windows NT platform (2000/XP/) systems driver for ElbyCD a component of CDrtools open-source, Berlin, Germany.

² ntkrnlpa.exe is a Microsoft Windows driver and is associated with the Windows NT kernel. In this case the Vista registry may have become corrupted by the removal of a CD/DVD/USB device without benefit of the use of the "safely remove hardware" feature.

.

To remedy this problem, I would start by uninstalling ElbyCD first using the Windows program installer, then using CCleaner to check for remnants and uninstall, if necessary. The link is below. Then you should check the Device Manager for any red or yellow signs, specifically the DVD.

OK, Jessee - since this is Vista and you now know that your brother's downloads can do damage, my advice is to set him up with a standard-user account where your admin password would be required to get by the Universal Access Control (UAC) in order to download or install a program. I don't know how old he is, but tell him this is not punishment but merely a way to ensure the stability of the system for his use in the future. The standard user account will allow him to surf the net without problems. I do this at home with various Vista systems that the kiddies use. Rarely does a circumstance present itself where the admin password is needed for the UAC prompt. For example, if a website wants a flash player installed, tell him to then try the same site under the Firefox Internet browser as opposed to Internet Explorer v7. This has worked here on numerous occasions.

After appling the above steps, should a BSOD present itself again with the same error information, you will have to use you Vista recovery DVD(s) or the recovery partition, if so equipped, to repair the driver. Be sure that you have your Vista product key code secured. OK??

Good Luck to you and your brother.

regards. . .

JC

CCleaner download

- Download, install, execute program, select "Tools" on left side. A list of your systems programs should appear.

.

Jesse2200 · 03-01-2008, 03:55 PM

Alright i went and gave all that a try. I will see how it goes over the next couple of days.

Ill post back to let you know how it is.

Thanks!

Jesse2200 · 03-16-2008, 03:33 PM

That seemed to have solved the problem. Thank you!

02-27-2008, 11:18 PM	#2 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 4,754 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home, / Win 95 / DOS / IBM 390 TSO/ISPF My System	Re: Random Blue Screen Hi Jesee2200 - Welcome to TSF and your own thread! Seriously though, thanks for starting your own thread so now everything that transpires within here pertains to your system problems. I'll take a look at the memory dumps for you but I'd like you to do one or two things in the meantime, OK? Please run and post a systeminfo report - go to a command prompt and type systeminfo. Was any hardware or software added or modified during the weeks leading up to the BSOD? Thanks for your help and I hope to have something in a day or two for you. Should I fail to respond, send a PM anytime - even to check status if you want to. regards. . . JC __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.

02-28-2008, 12:45 PM	#3 (permalink)
Jesse2200 Registered User Join Date: Feb 2008 Posts: 10 OS: Vista Business 32-bit	Re: Random Blue Screen Alright, i attached the systeinfo in a txt file. And like i said...my brother could possibly have a virus on his computer. I mean i got him Avira AV, and ive run free online scans from Bitdefender and NOD32. But he like downloading things... Thank you for the reply. And i am very happy to be posting in my thread!

02-29-2008, 02:21 PM	#5 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 4,754 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home, / Win 95 / DOS / IBM 390 TSO/ISPF My System	Re: Random Blue Screen Thanks, Jesse. I'll get on this when time permits tonighjt/ tomorrow. JC __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.

02-29-2008, 11:44 PM	#6 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 4,754 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home, / Win 95 / DOS / IBM 390 TSO/ISPF My System	Re: Random Blue Screen Hi Jessee2200 - Here are the results from your minidumps with foot-noted analysis: Minidump/Date - Fault Mini022608-01 - ElbyCDIO.sys ¹ Mini022608-02 - ntkrnlpa.exe ² Mini022608-03 - ntkrnlpa.exe ² _____________________________________ ¹ ElbyCDIO.sys is a Windows NT platform (2000/XP/) systems driver for ElbyCD a component of CDrtools open-source, Berlin, Germany. ² ntkrnlpa.exe is a Microsoft Windows driver and is associated with the Windows NT kernel. In this case the Vista registry *may* have become corrupted by the removal of a CD/DVD/USB device without benefit of the use of the "safely remove hardware" feature. . To remedy this problem, I would start by uninstalling ElbyCD first using the Windows program installer, then using CCleaner to check for remnants and uninstall, if necessary. The link is below. Then you should check the Device Manager for any red or yellow signs, specifically the DVD. OK, Jessee - since this is Vista and you now know that your brother's downloads can do damage, my advice is to set him up with a standard-user account where your admin password would be required to get by the Universal Access Control (UAC) in order to download or install a program. I don't know how old he is, but tell him this is not punishment but merely a way to ensure the stability of the system for his use in the future. The standard user account will allow him to surf the net without problems. I do this at home with various Vista systems that the kiddies use. Rarely does a circumstance present itself where the admin password is needed for the UAC prompt. For example, if a website wants a flash player installed, tell him to then try the same site under the Firefox Internet browser as opposed to Internet Explorer v7. This has worked here on numerous occasions. After appling the above steps, should a BSOD present itself again with the same error information, you will have to use you Vista recovery DVD(s) or the recovery partition, if so equipped, to repair the driver. Be sure that you have your Vista product key code secured. OK?? Good Luck to you and your brother. regards. . . JC CCleaner download - Download, install, execute program, select "Tools" on left side. A list of your systems programs should appear. . __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.

03-01-2008, 03:55 PM	#7 (permalink)
Jesse2200 Registered User Join Date: Feb 2008 Posts: 10 OS: Vista Business 32-bit	Re: Random Blue Screen Alright i went and gave all that a try. I will see how it goes over the next couple of days. Ill post back to let you know how it is. Thanks!

03-16-2008, 03:33 PM	#8 (permalink)
Jesse2200 Registered User Join Date: Feb 2008 Posts: 10 OS: Vista Business 32-bit	Re: Random Blue Screen That seemed to have solved the problem. Thank you!