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Old 02-26-2008, 02:08 PM   #1 (permalink)
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Symantec
I am trying to load Symantec 10.2 for Vista on my new HP com. and I cant get it to load Here is the error I get. Any ideas?
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Old 02-26-2008, 04:46 PM   #2 (permalink)
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Re: Symantec
Hi. . .

Welcome to the TSF.

Are you clicking on a desktop icon to start this program?

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Old 02-27-2008, 01:39 AM   #3 (permalink)
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Re: Symantec
Quote:
Originally Posted by jabbo1 View Post
I am trying to load Symantec 10.2 for Vista on my new HP com. and I cant get it to load Here is the error I get. Any ideas?

Quote:
Originally Posted by jcgriff2 View Post
Hi. . .

Welcome to the TSF.

Are you clicking on a desktop icon to start this program?

jcgriff2
Good Morning. . .

I believe that you need to run the application at an elevated security level. To do so, right-click on the icon or file and select "Run as Administrator"; you will be prompted by the Universal Access Control (UAC) - either enter the Admin password or click on continue, whichever presents

That's it!

Please let me know how you make out.

regards. . .

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Old 02-27-2008, 04:37 AM   #4 (permalink)
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Re: Symantec
Thanks. Will try when I get home.
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Old 02-27-2008, 01:41 PM   #5 (permalink)
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Re: Symantec
Tried to "Run as an Administrator" and get the exact same thing. Any other ideas? Thanks.
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Old 02-27-2008, 02:45 PM   #6 (permalink)
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Re: Symantec
Quote:
Originally Posted by jabbo1 View Post
Tried to "Run as an Administrator" and get the exact same thing. Any other ideas? Thanks.


Look in the Event Viewer -

Note the exact time; run the program again; do the following:

START | type "eventvwr" (no quotes) in the start search box | right click on eventvwr.exe | select run as admin

The event viewer will come up - go into admin - 1st one top left - look at events surrounding the time that you noted. double-click on any event for more detailed info.

Post detailed events using copy/paste & I'll take a look.

regards. .

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Old 02-27-2008, 03:17 PM   #7 (permalink)
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Re: Symantec
I would turn off UAC. But that's just me.

It's really quite bothersome...
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Old 02-27-2008, 03:55 PM   #8 (permalink)
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Re: Symantec
Quote:
Originally Posted by jcgriff2 View Post
Look in the Event Viewer -

Note the exact time; run the program again; do the following:

START | type "eventvwr" (no quotes) in the start search box | right click on eventvwr.exe | select run as admin

The event viewer will come up - go into admin - 1st one top left - look at events surrounding the time that you noted. double-click on any event for more detailed info.

Post detailed events using copy/paste & I'll take a look.

regards. .

jcgriff2
Do not see eventvwr.exe in the search results, only this.
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Old 02-27-2008, 03:58 PM   #9 (permalink)
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Re: Symantec
Quote:
Originally Posted by Jesse2200 View Post
I would turn off UAC. But that's just me.

It's really quite bothersome...
@Jessee2200 -

I hear you and I have done so. However, given the fact that the execution at an elevated level did not work the problem is not UAC related - at least I don't think so @ this time and based on my experiences with Symantec... it's them... We need to know the root cause of the abnormal termination; hence the Event Viewer.

Any ideas... they're welcomed... please???

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Old 02-27-2008, 04:01 PM   #10 (permalink)
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Re: Symantec
@jabb01 -

That's it - the Event Viewer.

click/double -click on Custom Views. You should see the admin rpts.

Look for the time of the most recent execution.

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Old 02-27-2008, 04:04 PM   #11 (permalink)
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Re: Symantec
Warning 2/27/2008 6:40:51 PM i8042prt 19 None
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Old 02-27-2008, 04:17 PM   #12 (permalink)
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Re: Symantec
Will check back in a little while. Thanks!
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Old 02-27-2008, 04:26 PM   #13 (permalink)
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Re: Symantec
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Originally Posted by jabbo1 View Post
Warning 2/27/2008 6:40:51 PM i8042prt 19 None
I believe that to be a printer warning.

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Old 02-27-2008, 04:40 PM   #14 (permalink)
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Re: Symantec
Hi again,

I sent the last post prematurely so that you would know I was still here. What I'd like to see are all events about 30 seconds prior and 30 seconds post the running of the Norton program.

After you run and it fails, go into Event Viewer and find the red error at the exact time that you clicked on the icon to install it. Left-click one time. Look to your right you will see "copy". Click on that and one of the options should be "copy as text". Select that. Come back here and start a reply post. Then paste (ctrl-v). You should now see the event in the post. It will look similiar to the following error that just ocurred on my laptop - Windows Explorer crashing! -

Log Name: Application
Source: Application Error
Date: 2/27/2008 09:36:19
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PalmDesert.Hot_as_Hell
Description:
Faulting application Explorer.exe, version 6.0.6000.16549, time stamp 0x46d230c5, faulting module context.dll_unloaded, version 0.0.0.0, time stamp 0x2a425e19, exception code 0xc0000005, fault offset 0x02012dc4, process id 0x1a98, application start time 0x01c878eea2db37fc.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-02-27T14:36:19.000Z" />
<EventRecordID>33915</EventRecordID>
<Channel>Application</Channel>
<Computer>PalmDesert.Hot_as_Hell</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.exe</Data>
<Data>6.0.6000.16549</Data>
<Data>46d230c5</Data>
<Data>context.dll_unloaded</Data>
<Data>0.0.0.0</Data>
<Data>2a425e19</Data>
<Data>c0000005</Data>
<Data>02012dc4</Data>
<Data>1a98</Data>
<Data>01c878eea2db37fc</Data>
</EventData>
</Event>


Faulting application Explorer.exe, version 6.0.6000.16549, time stamp 0x46d230c5, faulting module context.dll_unloaded, version 0.0.0.0, time stamp 0x2a425e19, exception code 0xc0000005, fault offset 0x02012dc4, process id 0x1a98, application start time 0x01c878eea2db37fc.Then select another around the red error event - whether informational or caution.

regards. . .

jcgriff2
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