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Old 03-04-2008, 03:41 PM   #41 (permalink)
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Re: Symantec
Do you still use Microsoft office 2000?
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Old 03-04-2008, 03:43 PM   #42 (permalink)
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Re: Symantec
Yes. I forgot to mention that I did not see anything related to Symantec or Norton in the program I downloaded.
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Old 03-04-2008, 03:47 PM   #43 (permalink)
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Re: Symantec
Do you have an EPSON Stylus CX8400 Series printer?

Do you use "snapfish picture mover"?
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Old 03-04-2008, 03:53 PM   #44 (permalink)
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Re: Symantec
Quote:
Originally Posted by jcgriff2 View Post
Do you have an EPSON Stylus CX8400 Series printer?

Do you use "snapfish picture mover"?
Just got the cx8400 last week after this problem started. Previously had Epson stylus photo 785epx. 2.NO
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Old 03-04-2008, 03:55 PM   #45 (permalink)
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Re: Symantec
Quote:
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Just got the cx8400 last week after this problem started. Previously had Epson stylus photo 785epx. 2.NO
Was there any problem installing the software for the cx8400?
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Old 03-04-2008, 04:06 PM   #46 (permalink)
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Re: Symantec
Quote:
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Was there any problem installing the software for the cx8400?
NO
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Old 03-04-2008, 04:26 PM   #47 (permalink)
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Re: Symantec
Quote:
Originally Posted by jcgriff2 View Post
Hi again. . .

I would like for you to click on the link below as this will tell you if there are any outstanding Windows Updates available for your system. This may also be an important factor in the quest for a Symantec 10.2 installation.

Check my System for Outstanding Windows Updates


What came up on your screen?

Also - have you learned which edition of Symantec 10.2 you are trying to install - Symantec AntiVirus v10.2 or Symantec AntiVirus Corporate Edition v10.2?

Please make another System Restore point. Then download the Symantec Norton Removal tool to your desktop. Leave it there for now. Here is the link:

Norton Removal Tool

.
Also, I would like for you to try and locate the Symantec installation log(s). These may contain a valuable clue. It certainly cannot hurt. However, I do not know what the name of your particular log file is. I attempted an install this morning of a Norton product so that I could see what the name of the file may be. The format of my Symantec install log is as follows:

C:\Users\Administrator.jcgriff-PC\AppData\Local\Temp\Norton AntiVirus 3-4-2008 6h38m35s.log
.

.
Your log file(s) may be named Symantec instead of Norton. It should contain the date and time in the files name as depicted above. The problem in trying to find it in a Vista search is that the AppData folder is hidden and it may not be picked up in the system index. To make matters worse (for me!) it is in hexadecimal format - take a look (this is the easiest format to read it in!):



.

Try and locate it using Vista Search or via Windows Explorer - but do not spend much time on it as I can provide instructions for you on a less time consuming but somewhat more tedious method.

Regards. . .

JC

p.s. I forgot to include the screen shot of the CCleaner programs in my last post. Here it is:
.


.



Hi Again. . .


OK... I was only able to find one Symantec entry in AutoRuns in an area outside of that in which I asked you to look. It shows that the file is missing, which it should, and therefore could not execute. Good.

Now, did you have a chance to find the Symantec Log? Also, if possible, I would like to know the version of Symantec you are trying to install as well as the status of the Microsoft Updates in your system.

Thanks. . .

jcgriff2
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Old 03-04-2008, 06:08 PM   #48 (permalink)
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Re: Symantec
Quote:
Originally Posted by jcgriff2 View Post
.


.



Hi Again. . .


OK... I was only able to find one Symantec entry in AutoRuns in an area outside of that in which I asked you to look. It shows that the file is missing, which it should, and therefore could not execute. Good.

Now, did you have a chance to find the Symantec Log? Also, if possible, I would like to know the version of Symantec you are trying to install as well as the status of the Microsoft Updates in your system.

Thanks. . .

jcgriff2
The only two things under C:\Users\ Jason and public
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Old 03-04-2008, 08:40 PM   #49 (permalink)
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Re: Symantec
Quote:
Originally Posted by jabbo1 View Post
The only two things under C:\Users\ Jason and public

Hello again. . .

When you see a backspace below, double click on that folder - it is a sub-folder. So below users - Jason - would be AppData - then Local, etc... You first may have to enable hidden folders and files. A screen shot is below.

C:\Users\Administrator.jcgriff-PC\AppData\Local\Temp\Norton AntiVirus 3-4-2008 6h38m35s.log

in your system would be:
c:\users\Jason\Appdata\Local\Temp\ Then here may be Norton, Symantec or just the log file itself - hopefully.

Regards. . .

jcgriff2

.
.
START | type Folder Options in the start search box | select Folder Options | see below

.
.
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Old 03-05-2008, 03:23 AM   #50 (permalink)
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Re: Symantec
OK...will check when I get home this evening.
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Old 03-05-2008, 07:41 AM   #51 (permalink)
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Re: Symantec
Quote:
Originally Posted by jcgriff2 View Post
Hello again. . .

When you see a backspace below, double click on that folder - it is a sub-folder. So below users - Jason - would be AppData - then Local, etc... You first may have to enable hidden folders and files. A screen shot is below.

C:\Users\Administrator.jcgriff-PC\AppData\Local\Temp\Norton AntiVirus 3-4-2008 6h38m35s.log

in your system would be:
c:\users\Jason\Appdata\Local\Temp\ Then here may be Norton, Symantec or just the log file itself - hopefully.

Regards. . .

jcgriff2

.
.
START | type Folder Options in the start search box | select Folder Options | see below

.
.

Quote:
Originally Posted by jabbo1 View Post
OK...will check when I get home this evening.
.
.
Hello again. . .

One other item came to mind regarding the log files(s) - Vista may not allow you to rename them from "log" to "txt" in the current folder so that you can upload them as an attachment to a post here - you can only upload them as a "zip" or "txt" file(s) as attachments. So, copy them to your desktop, rename, then upload.

Thanks . . .

jcgriff2
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Old 03-05-2008, 09:33 AM   #52 (permalink)
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Re: Symantec
OK...will try
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Old 03-05-2008, 01:07 PM   #53 (permalink)
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Re: Symantec
Quote:
Originally Posted by jcgriff2 View Post
.
.
Hello again. . .

One other item came to mind regarding the log files(s) - Vista may not allow you to rename them from "log" to "txt" in the current folder so that you can upload them as an attachment to a post here - you can only upload them as a "zip" or "txt" file(s) as attachments. So, copy them to your desktop, rename, then upload.

Thanks . . .

jcgriff2
This is all I see, I do not see appdata.
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File Type: jpg 123.jpg (45.8 KB, 4 views)
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Old 03-05-2008, 01:58 PM   #54 (permalink)