jabbo1

Log Name: System
Source: Service Control Manager
Date: 2/27/2008 8:59:42 PM
Event ID: 7034
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: JASON-PC
Description:
The Symantec AntiVirus service terminated unexpectedly. It has done this 7 time(s).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7034</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-02-28T01:59:42.000Z" />
<EventRecordID>20766</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>JASON-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Symantec AntiVirus</Data>
<Data Name="param2">7</Data>
</EventData>
</Event>

jcgriff2

Hi again. . .

Are you trying to install Symantec AntiVirus v10.2 or Symantec AntiVirus Corporate Edition v10.2?

If the latter, you have some choices/changes to make:

• Disable the Windows Firewall
• Make changes to the Windows firewall for TCP ports 139 & 2967 and UDP port 38293
• Install Symantec doing one of the above, then disable Symantec firewall and re-able Windows firewall w/Symantec changes applied
• Don't install the Symantec corp edition and simply use anti-virus v10.2 (no firewall)
• Return it all and select other anti-virus package (my favorite)

I do believe that you are attempting to install the corp edition, but we'll see. I say this as the error event data that you provided spoke in volumes. The first error is from Windows Defender (WD). I can't tell you very much from the Event Viewer data other than it is Symantec and their product was not well received by Windows Defender, which considered it a sort of attempted coup d'état, and rebuffed. Windows Defender may have sent you messages to this effect (look at the WD icon bottom right of your screen - is it red?). Afterwards, Symntec attempted to restart their service seven times without success.

Please let me know which edition you are trying to install.

Regards. . .

jcgriff2

p.s. Great job on the Event Viewer data!

__________________

SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR
MSDN Err Cds • Everest • CCleaner • Memtest86+ • MS Help & Support
Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT

jabbo1

I don't exactly know which one it is but when I get home I will try to disable the firewall and try again. Thanks again...will post my results sometime this evening.

jabbo1

Turned the Firewall off and still NOGO.

jcgriff2

I assume that you are speaking of the Windows firewall?

Which edition are you running? (symantec)

Did you check Windows Defender to see if any listing for symantec is in there? WD may block the programs installation until you OK it... I don't know with this product in particular.

I'll go back & check error reports again. . .

jcgriff2

__________________

SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR
MSDN Err Cds • Everest • CCleaner • Memtest86+ • MS Help & Support
Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT

bhahar84

Hi jabbo1!

Try to follow some instructions from this page, it might help you out:

Error when installing Symantec Antivirus

__________________

jcgriff2

What edition are you trying to install?

Have you ever had Symantec (Norton) products on this computer before (including trial offers)?

I'd like to get a better look at your current computer's installed programs, if you don't mind. Please download CCleaner, install, run. Once in CCleaner, select Tools on the left side and a list of programs will appear. Click on "Save to text file" on bottom right, save file and attach or past to next post. Here is the download site:

.
CCleaner Download


Regards. . .

jcgriff2

@bahahr84 - Thanks for the Symantec Norton bulletin - based on this, I'm wondering if removal tool would apply/help here - ?

__________________

SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR
MSDN Err Cds • Everest • CCleaner • Memtest86+ • MS Help & Support
Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT

bhahar84

jcgriff2, you misipelled my name

yup, I think maybe the norton removal tool would help out here, to clean the system entirely, and try to performing the clean uninstallation first, then try to install in admin mode again. might work though

__________________

Go The Power

The removal tool is not recommend any more as it damages other programs and applications.

The recommend way of removing Norton is by following the steps here:

http://www.askdavetaylor.com/how_to_...n_from_pc.html

__________________

jcgriff2

@bhahar84 - 1000 apologies. Usually I can try and explain a misssspellin' away on the kiddies as they are always adding "words" to the Word 2007 dictionary for my benefit!! But in this case... it was all me!! Sorry...

JC

@Go The Power - Thanks. . .
The article describes to some accuracy the method by which I tear Norton out of many systems. And - I have heard of potential problems with the Norton removal tool. What I have found in a limited number of test-uninstalls is that the damage by the tool is sometimes linked to the "shared" file areas. The method used by Dave Taylor in the link goes after shared file areas just as agressively if not more so. I guess, for me anyway, it comes down to the experience and comfort level of the user opposite brick-walls such as the ability to delete system-owned and shared Norton folders/files, but especially the possible mortal wounding of the NT Registry.

JC

__________________

SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR
MSDN Err Cds • Everest • CCleaner • Memtest86+ • MS Help & Support
Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT

jabbo1

I got Symantec from my work...DOD. I do not know exactly which it is...will try to find out. I will try this when I get home. Thanks again.

jcgriff2

Is there any other software or hardware that is installed or mandated by DoD on your system such as a firewall or that is encryption related?

I will understand if you cannot comment fully as I have limited involvement with DoD and other acronymous Federal agencies and am familiar with 18 USC §798 and other areas that may be applicable under the National Security Act of 1947.


Regards. . .

jcgriff2

__________________

SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR
MSDN Err Cds • Everest • CCleaner • Memtest86+ • MS Help & Support
Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT

jabbo1

No, this is the only thing that I got from them.Here are the results from ccleaner:

Attached Files

Ccleaner results.txt (3.7 KB, 2 views)