domain user cannot access the internet

benchboy · 10-07-2009, 08:25 PM

Hi IT guys,

I just want to ask if you already encountered this problem, one user was logged on to the domain but he doesnt have internet. I tried logging on as domain administrator on the same pc, and i can access the internet.

using server 2003
windows xp sp2 client

thanks

dan

**2xgrump** · 10-08-2009, 11:14 AM

Hi Benchboy and welcome to TSF!

You might want to check your GPO for this User's OU and see if this User is restricted to access the web.

RD

dweeb · 10-08-2009, 03:22 PM

Please define "can't access the Internet" , do you mean

he can't get websites in his browser
he can't resolve things (try "ping www.google.com" from the command line)
he can't get traffic out through your default gateway (try "tracert www.google.com" at the command line.)
check the IE proxy settings too - tools > internet options > connections > lan settings. most people have all unticked.

benchboy · 10-11-2009, 06:38 AM

2xgrump : thanks for the welcome :-) all the users can access the internet at GPO.

dweeb: he can resolve things.. i can ping websites.. i tried other browsers still wont work..

now temporarily i deleted the user profile on server.. and it works.. he can use email using exchange server and can browse the internet..

benchboy · 10-13-2009, 09:48 PM

Quote:

Originally Posted by dweeb

Please define "can't access the Internet" , do you mean

he can't get websites in his browser
he can't resolve things (try "ping www.google.com" from the command line)
he can't get traffic out through your default gateway (try "tracert www.google.com" at the command line.)
check the IE proxy settings too - tools > internet options > connections > lan settings. most people have all unticked.

hi sorry my mistake..

i can ping websites..

i cannot browse the internet and i cannot connect microsoft outlook to exchange server

**2xgrump** · 10-13-2009, 09:50 PM

So, is everything working now?

benchboy · 10-14-2009, 06:32 AM

Quote:

Originally Posted by 2xgrump

So, is everything working now?

nope.. still cannot access the internet..

**2xgrump** · 10-14-2009, 09:30 AM

I would create a new User then in AD Users and Computers, this User might have a corrupt profile. Then logon as a new User in the problem computer and see what happens.

10-07-2009, 08:25 PM	#1 (permalink)
benchboy Registered User Join Date: Sep 2009 Location: singapore Posts: 8 OS: xp sp2, server 2003 standard edition	domain user cannot access the internet Hi IT guys, I just want to ask if you already encountered this problem, one user was logged on to the domain but he doesnt have internet. I tried logging on as domain administrator on the same pc, and i can access the internet. using server 2003 windows xp sp2 client thanks dan

10-08-2009, 11:14 AM	#2 (permalink)
2xgrump Mentor Networking Forums Join Date: Aug 2009 Posts: 1,115 OS: Vista-sp2/Win2003Server-R2/SBS2003/XP-sp3	Re: domain user cannot access the internet Hi Benchboy and welcome to TSF! You might want to check your GPO for this User's OU and see if this User is restricted to access the web. RD __________________ Networking Forums "Peace" RD If TSF helped you pls. consider Donating. Thanks.

10-08-2009, 03:22 PM	#3 (permalink)
dweeb Registered User Join Date: Oct 2009 Posts: 6 OS: Windows SBS Server 2003	Re: domain user cannot access the internet Please define "can't access the Internet" , do you mean he can't get websites in his browser he can't resolve things (try "ping www.google.com" from the command line) he can't get traffic out through your default gateway (try "tracert www.google.com" at the command line.) check the IE proxy settings too - tools > internet options > connections > lan settings. most people have all unticked.

10-11-2009, 06:38 AM	#4 (permalink)
benchboy Registered User Join Date: Sep 2009 Location: singapore Posts: 8 OS: xp sp2, server 2003 standard edition	Re: domain user cannot access the internet 2xgrump : thanks for the welcome :-) all the users can access the internet at GPO. dweeb: he can resolve things.. i can ping websites.. i tried other browsers still wont work.. now temporarily i deleted the user profile on server.. and it works.. he can use email using exchange server and can browse the internet..

10-13-2009, 09:50 PM	#6 (permalink)
2xgrump Mentor Networking Forums Join Date: Aug 2009 Posts: 1,115 OS: Vista-sp2/Win2003Server-R2/SBS2003/XP-sp3	Re: domain user cannot access the internet So, is everything working now? __________________ Networking Forums "Peace" RD If TSF helped you pls. consider Donating. Thanks.

10-14-2009, 09:30 AM	#8 (permalink)
2xgrump Mentor Networking Forums Join Date: Aug 2009 Posts: 1,115 OS: Vista-sp2/Win2003Server-R2/SBS2003/XP-sp3	Re: domain user cannot access the internet I would create a new User then in AD Users and Computers, this User might have a corrupt profile. Then logon as a new User in the problem computer and see what happens. __________________ Networking Forums "Peace" RD If TSF helped you pls. consider Donating. Thanks.