Characters do not display correctly

Doug85 · 08-12-2009, 06:42 AM

My company has a client which uses terminal server to run our software. After they execute one of the applications for a period of time, the display will be incorrect. Instead of displaying the data, other characters are displayed. However, the data will be saved to the database correctly. Also, if Print Screen is pressed to get a snap shot of the incorrect display, the Print Screen will display the correct characters. The Print Screen will not display the incorrect characters. In addition, one time when task manager was open while executing the applications, incorrect characters displayed in task manager. If they do not use terminal server, the problem does not occur.

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Below is what the client is using:

Manufacturer: Dell
Model: PowerEdge 2850
Processor: 4 x Intel Xeon 3.00GHz
Memory: 4 GB
OS: Windows Server 2003, SP 2.0
BIOS: A02

The video card is an ATI product.
The Product Name is Radeo 7000m

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I am trying to determine if the problem is with terminal server or our application. Is this a known problem with terminal server? Does anyone know how I can diagnose this error?

Thanks!

**djaburg** · 08-12-2009, 11:48 PM

If you were to use TS to establish a session, would you get the same result? I'd start there. Could be that there is an issue with proper refreshing of the screen or something like that.

Doug85 · 08-18-2009, 02:26 PM

Thanks! We are waiting to hear back from our client to see if they get the same result. Although, we did try adjusting the refresh rate, but that did not help.

**2xgrump** · 08-18-2009, 06:42 PM

Maybe this helps, a hotfix --> http://support.microsoft.com/kb/946633

08-12-2009, 06:42 AM	#1 (permalink)
Doug85 Registered User Join Date: Aug 2009 Posts: 2 OS: Windows XP Service Pack 3	Characters do not display correctly My company has a client which uses terminal server to run our software. After they execute one of the applications for a period of time, the display will be incorrect. Instead of displaying the data, other characters are displayed. However, the data will be saved to the database correctly. Also, if Print Screen is pressed to get a snap shot of the incorrect display, the Print Screen will display the correct characters. The Print Screen will not display the incorrect characters. In addition, one time when task manager was open while executing the applications, incorrect characters displayed in task manager. If they do not use terminal server, the problem does not occur. ---------------------------------- Below is what the client is using: Manufacturer: Dell Model: PowerEdge 2850 Processor: 4 x Intel Xeon 3.00GHz Memory: 4 GB OS: Windows Server 2003, SP 2.0 BIOS: A02 The video card is an ATI product. The Product Name is Radeo 7000m ---------------------------------- I am trying to determine if the problem is with terminal server or our application. Is this a known problem with terminal server? Does anyone know how I can diagnose this error? Thanks!

08-12-2009, 11:48 PM	#2 (permalink)
djaburg TSF Enthusiast Join Date: May 2008 Posts: 1,321 OS: XP SP3/Vista/7 Server 2K/2K3/2K8	Re: Characters do not display correctly If you were to use TS to establish a session, would you get the same result? I'd start there. Could be that there is an issue with proper refreshing of the screen or something like that. __________________ Computers make it easier to do a lot of things, but most of the things they make it easier to do don't need to be done. The inherent vice of capitalism is the uneven division of blessings, while the inherent virtue of socialism is the equal division of misery.

08-18-2009, 02:26 PM	#3 (permalink)
Doug85 Registered User Join Date: Aug 2009 Posts: 2 OS: Windows XP Service Pack 3	Re: Characters do not display correctly Thanks! We are waiting to hear back from our client to see if they get the same result. Although, we did try adjusting the refresh rate, but that did not help.

08-18-2009, 06:42 PM	#4 (permalink)
2xgrump Mentor Networking Forums Join Date: Aug 2009 Posts: 1,161 OS: Vista-sp2/Win2003Server-R2/SBS2003/XP-sp3	Re: Characters do not display correctly Maybe this helps, a hotfix --> http://support.microsoft.com/kb/946633 __________________ Networking Forums "Peace" RD If TSF helped you pls. consider Donating. Thanks.