Operating system re-installed, causes problems

Fiender · 03-19-2009, 12:03 PM

A couple days ago, I got this c000021a, fatal system error blue screen message. that said the windows logon failed. I resolved to reinstall windows operating system. I no longer get the error, but now there are other problems with my computer.

First, the internet won't work. It did before I reinstalled windows, and the ethernet cable is connected. How do I get Windows to detect the connection so I can use the internet?

Second, my screen resolution is messed up. It's stuck at 640x480 and won't move. I've attempted to check adapter and monitor settings using the troubleshooting but some of the options they suggest aren't even in the display menu. The color is stuck at medium 16, but it used to be 32.

please help!

EDIT: Wrong forum, sorry

**simpswr** · 03-19-2009, 12:12 PM

and welcome to the Forum

Sounds like you need to load the mother board drivers. You should be able to find them on the manufacturers website.

Be sure tio install the Chipset driver first, then the video, network adaptor and any others you need ( look in Device Manager )

Fiender · 03-19-2009, 12:13 PM

Well, how do I install them from the website if I don't have internet?

**simpswr** · 03-19-2009, 12:17 PM

The same way you are posting here . . downlod them and put on cd or flash drive to install on the other one

Fiender · 03-19-2009, 12:36 PM

I tried to install the drivers I got from Dell.com but they wouldn't work. The installation said that language files were missing.

**simpswr** · 03-19-2009, 12:38 PM

What model? What language is your opersting system?

Fiender · 03-19-2009, 12:40 PM

Dimension 8110. I use Windows XP. THe dell drivers didn't have 8110 or windows XP in the driver selections, so I used 8110 and windows 2000 instead.
The language my Comp uses is english.

**simpswr** · 03-19-2009, 01:25 PM

Instead of looking up the model, enter your Service tag number . . should be on a sticker on the tower

Some win 2000 drivers may work, but not all

Fiender · 03-19-2009, 03:06 PM

My screen is fixed and the Internet's back, thanks!
One thing though, my old files can't be accessed. They haven't been erased entirely, but whenever I go to try and access them, it says

"...file is not accesible. Access is denied."

How do I get to those files?

**simpswr** · 03-19-2009, 08:01 PM

See if this helps:

http://support.microsoft.com/kb/308421

03-19-2009, 12:03 PM	#1 (permalink)
Fiender Registered User Join Date: Mar 2009 Posts: 9 OS: Dell Dimension 8110 Windows XP	Operating system re-installed, causes problems A couple days ago, I got this c000021a, fatal system error blue screen message. that said the windows logon failed. I resolved to reinstall windows operating system. I no longer get the error, but now there are other problems with my computer. First, the internet won't work. It did before I reinstalled windows, and the ethernet cable is connected. How do I get Windows to detect the connection so I can use the internet? Second, my screen resolution is messed up. It's stuck at 640x480 and won't move. I've attempted to check adapter and monitor settings using the troubleshooting but some of the options they suggest aren't even in the display menu. The color is stuck at medium 16, but it used to be 32. please help! EDIT: Wrong forum, sorry Last edited by Fiender; 03-19-2009 at 12:12 PM.

03-19-2009, 12:12 PM	#2 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,253 OS: XP, Vista, Win 7	Re: Operating system re-installed, causes problems and welcome to the Forum Sounds like you need to load the mother board drivers. You should be able to find them on the manufacturers website. Be sure tio install the Chipset driver first, then the video, network adaptor and any others you need ( look in Device Manager ) __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

03-19-2009, 12:13 PM	#3 (permalink)
Fiender Registered User Join Date: Mar 2009 Posts: 9 OS: Dell Dimension 8110 Windows XP	Re: Operating system re-installed, causes problems Well, how do I install them from the website if I don't have internet?

03-19-2009, 12:17 PM	#4 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,253 OS: XP, Vista, Win 7	Re: Operating system re-installed, causes problems The same way you are posting here . . downlod them and put on cd or flash drive to install on the other one __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

03-19-2009, 12:36 PM	#5 (permalink)
Fiender Registered User Join Date: Mar 2009 Posts: 9 OS: Dell Dimension 8110 Windows XP	Re: Operating system re-installed, causes problems I tried to install the drivers I got from Dell.com but they wouldn't work. The installation said that language files were missing.

03-19-2009, 12:38 PM	#6 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,253 OS: XP, Vista, Win 7	Re: Operating system re-installed, causes problems What model? What language is your opersting system? __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

03-19-2009, 12:40 PM	#7 (permalink)
Fiender Registered User Join Date: Mar 2009 Posts: 9 OS: Dell Dimension 8110 Windows XP	Re: Operating system re-installed, causes problems Dimension 8110. I use Windows XP. THe dell drivers didn't have 8110 or windows XP in the driver selections, so I used 8110 and windows 2000 instead. The language my Comp uses is english.

03-19-2009, 01:25 PM	#8 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,253 OS: XP, Vista, Win 7	Re: Operating system re-installed, causes problems Instead of looking up the model, enter your Service tag number . . should be on a sticker on the tower Some win 2000 drivers may work, but not all __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

03-19-2009, 03:06 PM	#9 (permalink)
Fiender Registered User Join Date: Mar 2009 Posts: 9 OS: Dell Dimension 8110 Windows XP	Re: Operating system re-installed, causes problems My screen is fixed and the Internet's back, thanks! One thing though, my old files can't be accessed. They haven't been erased entirely, but whenever I go to try and access them, it says "...file is not accesible. Access is denied." How do I get to those files?

03-19-2009, 08:01 PM	#10 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,253 OS: XP, Vista, Win 7	Re: Operating system re-installed, causes problems See if this helps: http://support.microsoft.com/kb/308421 __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?