Exchange 2003 & OWA - Messages disappearing from Inbox

settle · 03-19-2009, 06:52 AM

Hi,
We are running Exchange 2003 server and OWA for our remote users. Everything is working very well, with one exception. We have one user who can see all of his e-mail when using Outlook, but when he connects with OWA, all of his messages in the Inbox will disappear once they've been marked as read. The messages are still there if he goes back and connects with Outlook.

He does not have any rules enables, and there doesn't seem to be any "View" setting in OWA. (At least none that I can find.)

He's the only user that's having this problem, so it sure seems like it's a user setting... somewhere.

Thanks for reading, and looking forward to any thoughts on this.

bremner · 03-20-2009, 12:24 AM

right next to the microsoft office outlook web access sign on the right will be an inbox. immediately to the right of that is a drop down box. That is your problem it probably says (unread Messages), if you want the messages to stay put after they are read it should say (messages)

03-19-2009, 06:52 AM	#1 (permalink)
settle Registered User Join Date: Jul 2008 Posts: 27 OS: XP SP2	Exchange 2003 & OWA - Messages disappearing from Inbox Hi, We are running Exchange 2003 server and OWA for our remote users. Everything is working very well, with one exception. We have one user who can see all of his e-mail when using Outlook, but when he connects with OWA, all of his messages in the Inbox will disappear once they've been marked as read. The messages are still there if he goes back and connects with Outlook. He does not have any rules enables, and there doesn't seem to be any "View" setting in OWA. (At least none that I can find.) He's the only user that's having this problem, so it sure seems like it's a user setting... somewhere. Thanks for reading, and looking forward to any thoughts on this.

03-20-2009, 12:24 AM	#2 (permalink)
bremner Registered User Join Date: Jun 2008 Posts: 160 OS: Server 2003	Re: Exchange 2003 & OWA - Messages disappearing from Inbox right next to the microsoft office outlook web access sign on the right will be an inbox. immediately to the right of that is a drop down box. That is your problem it probably says (unread Messages), if you want the messages to stay put after they are read it should say (messages)