Remote Desktop Connection Won't Work

danmpem · 06-30-2008, 08:31 PM

I'm a newbie, so please bear with me. I'm running a server with Windows Server 2003 on it. Some people have been saying that they cannot connect to the server via Remote Desktop from home. If the problem is not on the user's side, what could it be on mine?

Thanks!

**djaburg** · 06-30-2008, 09:32 PM

Are you sure that it's not on their side? What have you don't to test it? What are the users connecting to the server for?

danmpem · 06-30-2008, 11:53 PM

Oh, yeah, forgot an important detail. The problem started when Comcast replaced out router today. I had to set it all back up, and I think I got it all. Everything works as it should except this. Some users use RDC to log onto the server and work with Quickbooks files for the company I do IT work for. I was originally hired for hardware upgrade and repair, servers are new for me.

tannerjohn · 07-01-2008, 05:11 AM

Did the IP address change? My guess is either the IP has changed with the new router and your remote users are using old IP address, or your new router is not setup to forward RDP port to your server.....like your old router did.

danmpem · 07-01-2008, 12:41 PM

Quote:

Originally Posted by tannerjohn

Did the IP address change? My guess is either the IP has changed with the new router and your remote users are using old IP address, or your new router is not setup to forward RDP port to your server.....like your old router did.

The IP is the same, we're on a static. Hmm, good point on the port forwarding. Is it required for RDC to connect?

tannerjohn · 07-02-2008, 09:06 AM

If your perimeter device, router/modem/firewall, does port blocking then yes. You need to setup port 3389 forwarding.

Quote:

Originally Posted by danmpem

The IP is the same, we're on a static. Hmm, good point on the port forwarding. Is it required for RDC to connect?

danmpem · 07-02-2008, 06:48 PM

Today the server had completely different DNS, although the router was giving it the same as before. The server is set to have a fixed primary and alternate DNS, but somehow thinks it was told to change it. Any ideas?

Also, I set up port forwarding on the router, but RDC still does not want to connect.

06-30-2008, 08:31 PM	#1 (permalink)
danmpem Registered User Join Date: Sep 2007 Posts: 54 OS: XP	Remote Desktop Connection Won't Work I'm a newbie, so please bear with me. I'm running a server with Windows Server 2003 on it. Some people have been saying that they cannot connect to the server via Remote Desktop from home. If the problem is not on the user's side, what could it be on mine? Thanks!

06-30-2008, 09:32 PM	#2 (permalink)
djaburg TSF Enthusiast Join Date: May 2008 Posts: 1,321 OS: XP SP3/Vista/7 Server 2K/2K3/2K8	Re: Remote Desktop Connection Won't Work Are you sure that it's not on their side? What have you don't to test it? What are the users connecting to the server for? __________________ Computers make it easier to do a lot of things, but most of the things they make it easier to do don't need to be done. The inherent vice of capitalism is the uneven division of blessings, while the inherent virtue of socialism is the equal division of misery.

06-30-2008, 11:53 PM	#3 (permalink)
danmpem Registered User Join Date: Sep 2007 Posts: 54 OS: XP	Re: Remote Desktop Connection Won't Work Oh, yeah, forgot an important detail. The problem started when Comcast replaced out router today. I had to set it all back up, and I think I got it all. Everything works as it should except this. Some users use RDC to log onto the server and work with Quickbooks files for the company I do IT work for. I was originally hired for hardware upgrade and repair, servers are new for me.

07-01-2008, 05:11 AM	#4 (permalink)
tannerjohn Registered User Join Date: Jun 2008 Posts: 43 OS: vista 64bit	Re: Remote Desktop Connection Won't Work Did the IP address change? My guess is either the IP has changed with the new router and your remote users are using old IP address, or your new router is not setup to forward RDP port to your server.....like your old router did.

07-02-2008, 06:48 PM	#7 (permalink)
danmpem Registered User Join Date: Sep 2007 Posts: 54 OS: XP	Re: Remote Desktop Connection Won't Work Today the server had completely different DNS, although the router was giving it the same as before. The server is set to have a fixed primary and alternate DNS, but somehow thinks it was told to change it. Any ideas? Also, I set up port forwarding on the router, but RDC still does not want to connect.