16bit applications in windows 2003.

MikeHull · 02-27-2007, 03:24 AM

Hi,

I support a piece of software but i'm having an odd problem that I think is related to the operating system.

It closes down randomly with out error messages, either when just being idle or when being used. It starts again without error and will run until it decides to close again.

Its a 16bit application, which is set to run in its own memory space.

Anyone got any ideas?

MikeHull · 02-27-2007, 08:17 AM

It also happens in 2000 SBS

**cjessee** · 02-27-2007, 12:53 PM

Is there anything in the Event Viewer when it shuts down? Even though you do not get an error, let's hope that something is put in the Event log. Do some detective work there and see if this doesn't give us any more clues.

MikeHull · 02-27-2007, 03:39 PM

Annoyingly nothing appears in the event viewer :(

**cjessee** · 02-27-2007, 06:27 PM

Hmm.... that is troublesome.... Can I ask what the name of the software that you are supporting is? You may have to contact the developement team and see if they put some type of error tracking or log in place.

MikeHull · 02-28-2007, 03:10 AM

It doesnt happen on all installs of 2000 / 2003, we run 2000 / 2003 here and it doesnt error.

The software is written in Superbase. I work for the company that wrote the software LOL.

**cjessee** · 02-28-2007, 06:02 AM

But apparently it is failing at the client's office? I think you need to have your programmers right in some audit code to try and track this problem down. I support our software as well and this is how we would go about this. Have them do some traces to see exactly when it is failing and possibly why.

02-27-2007, 03:24 AM	#1 (permalink)
MikeHull Registered User Join Date: Feb 2007 Posts: 11 OS: XP	16bit applications in windows 2003. Hi, I support a piece of software but i'm having an odd problem that I think is related to the operating system. It closes down randomly with out error messages, either when just being idle or when being used. It starts again without error and will run until it decides to close again. Its a 16bit application, which is set to run in its own memory space. Anyone got any ideas?

02-27-2007, 08:17 AM	#2 (permalink)
MikeHull Registered User Join Date: Feb 2007 Posts: 11 OS: XP	It also happens in 2000 SBS

02-27-2007, 12:53 PM	#3 (permalink)
cjessee Uh oh. Join Date: Aug 2005 Location: Ohio Posts: 794 OS: Windows NT/2000/XP, Dictaphone, Windows 2003 Server	Is there anything in the Event Viewer when it shuts down? Even though you do not get an error, let's hope that something is put in the Event log. Do some detective work there and see if this doesn't give us any more clues.

02-27-2007, 03:39 PM	#4 (permalink)
MikeHull Registered User Join Date: Feb 2007 Posts: 11 OS: XP	Annoyingly nothing appears in the event viewer :(

02-27-2007, 06:27 PM	#5 (permalink)
cjessee Uh oh. Join Date: Aug 2005 Location: Ohio Posts: 794 OS: Windows NT/2000/XP, Dictaphone, Windows 2003 Server	Hmm.... that is troublesome.... Can I ask what the name of the software that you are supporting is? You may have to contact the developement team and see if they put some type of error tracking or log in place.

02-28-2007, 03:10 AM	#6 (permalink)
MikeHull Registered User Join Date: Feb 2007 Posts: 11 OS: XP	It doesnt happen on all installs of 2000 / 2003, we run 2000 / 2003 here and it doesnt error. The software is written in Superbase. I work for the company that wrote the software LOL.

02-28-2007, 06:02 AM	#7 (permalink)
cjessee Uh oh. Join Date: Aug 2005 Location: Ohio Posts: 794 OS: Windows NT/2000/XP, Dictaphone, Windows 2003 Server	But apparently it is failing at the client's office? I think you need to have your programmers right in some audit code to try and track this problem down. I support our software as well and this is how we would go about this. Have them do some traces to see exactly when it is failing and possibly why.