Win2k Server & Backup Exec 10.0

UKG · 05-15-2006, 03:28 AM

Hi,

I though't i'd do a little post here in case there are any BE experts about. I have been having 'intermittent' problems with Backup Exec on one Windows 2000 server. Over the last week I had one daily backup job fail and also a full weekly job fail with the same error message below:

Error message: Error code: e0008821
Job was recovered as a result of Backup Exec RPC service starting. No user action is required.

When this happens the server end's up becoming 'un-responsive' and at this point I am forced to reset the server. After this problem occours I can successfully run a backup job without an issue.

The BE error log point's toward the following Veritas url: http://seer.support.veritas.com/docs/278271.htm

Looking at this it say's the RPC service failing is the cause, I didn't manage to see if this service was stopped last time this happend so cannot verify that but it also mentions that this problem appears when running a backup of Lotus Domino server. We don't run Lotus, and can't think how this can be attributed to the problem.

The document also say's to install hotfix 17, is there a way to find out what hotfix's are currently applied to BE? I am running BE version 10.0 revision 5484.

Cheers

Toasty_One · 12-04-2007, 10:33 AM

You might want to perform this upgrade. I had a mess of issues with 10. Once I opened a ticket with Symantec, they sent me this information for a resolution:

Please check the following links
1 download 10d : http://support.veritas.com/docs/279332

2 Sp3 for 10d : http://support.veritas.com/docs/287295

3 Latest drivers for 10d : http://support.veritas.com/docs/285593

Steps to perform on the device tab

1 go to Device Tab
2 right click on the drive and uncheck "enable"
3 right click on the drive select "delete"
4 Right click on the library and uncheck "enable"
5 Right click on the library and select "delete"
6 while deleting the library BE may ask you about retargetting the jobs to "All Devices" and select "Yes" or "Yeas to all"
7 go to tools > backup exec services > restart all services
8 after detecting the library close the backup exec console
9 install the latest drivers for 10d (abovementioned link)
10 reboot the server
11 fire the backup job to the library

I will suggest you to upgrade to 10D and then perform the abovementioned steps

05-15-2006, 03:28 AM	#1 (permalink)
UKG Registered User Join Date: Aug 2005 Posts: 84 OS: Win XP	Win2k Server & Backup Exec 10.0 Hi, I though't i'd do a little post here in case there are any BE experts about. I have been having 'intermittent' problems with Backup Exec on one Windows 2000 server. Over the last week I had one daily backup job fail and also a full weekly job fail with the same error message below: Error message: Error code: e0008821 Job was recovered as a result of Backup Exec RPC service starting. No user action is required. When this happens the server end's up becoming 'un-responsive' and at this point I am forced to reset the server. After this problem occours I can successfully run a backup job without an issue. The BE error log point's toward the following Veritas url: http://seer.support.veritas.com/docs/278271.htm Looking at this it say's the RPC service failing is the cause, I didn't manage to see if this service was stopped last time this happend so cannot verify that but it also mentions that this problem appears when running a backup of Lotus Domino server. We don't run Lotus, and can't think how this can be attributed to the problem. The document also say's to install hotfix 17, is there a way to find out what hotfix's are currently applied to BE? I am running BE version 10.0 revision 5484. Cheers

12-04-2007, 10:33 AM	#2 (permalink)
Toasty_One Registered User Join Date: Dec 2007 Posts: 8 OS: xp	Re: Win2k Server & Backup Exec 10.0 You might want to perform this upgrade. I had a mess of issues with 10. Once I opened a ticket with Symantec, they sent me this information for a resolution: Please check the following links 1 download 10d : http://support.veritas.com/docs/279332 2 Sp3 for 10d : http://support.veritas.com/docs/287295 3 Latest drivers for 10d : http://support.veritas.com/docs/285593 Steps to perform on the device tab 1 go to Device Tab 2 right click on the drive and uncheck "enable" 3 right click on the drive select "delete" 4 Right click on the library and uncheck "enable" 5 Right click on the library and select "delete" 6 while deleting the library BE may ask you about retargetting the jobs to "All Devices" and select "Yes" or "Yeas to all" 7 go to tools > backup exec services > restart all services 8 after detecting the library close the backup exec console 9 install the latest drivers for 10d (abovementioned link) 10 reboot the server 11 fire the backup job to the library I will suggest you to upgrade to 10D and then perform the abovementioned steps