Squares & Question Mark In Print Menu

Trumpy · 07-12-2005, 08:08 AM

Hey guys -

Hope you can help with this because I am at a loss. Our office is running Windows 2000 Pro with a couple of machines running XP (Pro I think). We did some Windows updates yesterday and a couple, not all, of our machines are having a strange issue. When they go to print and wish to change the page source (ie, tray 1, manual feed, etc.) the drop down menu either has a series of question marks or squares for many of the options. Also, I noticed that on these same machines, if I go into the Advanced Settings for a printer I get alot of squares instead of text.

I did not find anything specific on the Microsoft website - but did find something similar that suggested a corrupted registry entry.

Any help is appreciated,

Trumpy

bry623 · 07-12-2005, 10:11 AM

I would try to change the driver first. You could also try to delete the printer and then reinstall it.

Trumpy · 07-12-2005, 12:39 PM

I appreciate the response -

Unfortunately, upon further inspection it appears that all printers are affected so it does not appear to be related to the driver. We have 3 network printers and one of the computers affected has a local printer as well. This affects all of these printers.

Do you think I should go ahead and reinstall all of the drivers?

Thanks,

Trumpy

07-12-2005, 08:08 AM	#1 (permalink)
Trumpy Registered User Join Date: Jul 2005 Posts: 2 OS: Windows 2000 Professional	Squares & Question Mark In Print Menu Hey guys - Hope you can help with this because I am at a loss. Our office is running Windows 2000 Pro with a couple of machines running XP (Pro I think). We did some Windows updates yesterday and a couple, not all, of our machines are having a strange issue. When they go to print and wish to change the page source (ie, tray 1, manual feed, etc.) the drop down menu either has a series of question marks or squares for many of the options. Also, I noticed that on these same machines, if I go into the Advanced Settings for a printer I get alot of squares instead of text. I did not find anything specific on the Microsoft website - but did find something similar that suggested a corrupted registry entry. Any help is appreciated, Trumpy

07-12-2005, 10:11 AM	#2 (permalink)
bry623 Manager, The Conversation Pit/Analyst, Security Team Join Date: Apr 2002 Location: NW Territory circa 1787 Posts: 10,551 OS: winxp pro sp2	I would try to change the driver first. You could also try to delete the printer and then reinstall it. __________________ When you fear Sarah, you attack her and try destroy her

07-12-2005, 12:39 PM	#3 (permalink)
Trumpy Registered User Join Date: Jul 2005 Posts: 2 OS: Windows 2000 Professional	I appreciate the response - Unfortunately, upon further inspection it appears that all printers are affected so it does not appear to be related to the driver. We have 3 network printers and one of the computers affected has a local printer as well. This affects all of these printers. Do you think I should go ahead and reinstall all of the drivers? Thanks, Trumpy