Outlook Express Problem

joegonz · 11-05-2009, 12:18 PM

How do I delete mail from the sent mail folder when delete does not work?

How do I open/save attachments when they are dim?

nicole_kidman · 11-05-2009, 01:42 PM

After you install Internet Explorer 6 Service Pack 1 (SP1) or Windows XP SP1, access to some of your e-mail attachments in Outlook Express may be removed. For example, you may experience any of the following symptoms:

1. When you click the paper clip in the Preview pane, the Save Attachments and file_name commands are unavailable.

2. When you open an e-mail message, the Save Attachments command is unavailable on the File menu, the Attach field is missing from the e-mail message, and the following message is displayed in the message alert bar at the top of the e-mail message:

joegonz · 11-06-2009, 06:08 AM

Thank you for your response Ms. Kidman.
Then, is it safe to assume that all I need do is
delete IE6 and reinstall it?

joegonz

**TheOutcaste** · 11-06-2009, 11:16 PM

Welcome to TSF!

Here's the link to the article nicole kidman partially quoted. Seems she forgot to post the solution part of it.

http://support.microsoft.com/kb/329570

Did you just now install IE6 SP1?

joegonz · 11-07-2009, 07:52 AM

Thank you Outcaste.

Solved the problem! Can you help me with another one?

I can't delete mail from the sent mail folder no matter how I try.
The mail is piling up. Can you suggest something?

**TheOutcaste** · 11-08-2009, 09:19 PM

Is there anything in the Sent folder you want to save? If so, can you drag it to another folder?

Once there is nothing left to save, the easiest solution is to delete the folder and let Outlook Express create a new, empty Sent Items folder.
Close Outlook Express then navigate to the Data store folder.
The default path to the Data files is this:

Code:

C:\Documents and Settings\USERNAME\Local Settings\Application Data\Identities\{  GUID}\Microsoft\Outlook Express

Where GUID will be a string of Hexadecimal digits (and won't have the leading spaces the forum editor added above), different on each PC, and for each identity if you have more than one.
In that folder, rename the sent.dbx file to sent.dbx.old

Restart OE, and you should have an new empty Sent folder.

Local Settings is a hidden folder, so you have to have your system set to display hidden and system files.
Or click Start | Run, type "%Userprofile%\Local Settings", press Enter. That will open the Local Settings folder, and you can drill down to the proper folder from there.

You can also search for *.dbx files, making sure to check the search option to look in Hidden and System folders.

Once you are sure you haven't lost anything you wanted to keep, you can delete the sent.dbx.old file.

HTH

Jerry

11-05-2009, 12:18 PM	#1 (permalink)
joegonz Registered User Join Date: Nov 2009 Posts: 3 OS: Windows 2000 Pro SP4	Outlook Express Problem How do I delete mail from the sent mail folder when delete does not work? How do I open/save attachments when they are dim?

11-05-2009, 01:42 PM	#2 (permalink)
nicole_kidman Registered User Join Date: Nov 2009 Posts: 10 OS: windows xp	Re: Outlook Express Problem After you install Internet Explorer 6 Service Pack 1 (SP1) or Windows XP SP1, access to some of your e-mail attachments in Outlook Express may be removed. For example, you may experience any of the following symptoms: 1. When you click the paper clip in the Preview pane, the Save Attachments and file_name commands are unavailable. 2. When you open an e-mail message, the Save Attachments command is unavailable on the File menu, the Attach field is missing from the e-mail message, and the following message is displayed in the message alert bar at the top of the e-mail message:

11-06-2009, 06:08 AM	#3 (permalink)
joegonz Registered User Join Date: Nov 2009 Posts: 3 OS: Windows 2000 Pro SP4	Re: Outlook Express Problem Thank you for your response Ms. Kidman. Then, is it safe to assume that all I need do is delete IE6 and reinstall it? joegonz

11-06-2009, 11:16 PM	#4 (permalink)
TheOutcaste TSF Enthusiast Join Date: Mar 2009 Location: Portland, OR Posts: 815 OS: MS-Dos 6.22 - Win7	Re: Outlook Express Problem Welcome to TSF! Here's the link to the article nicole kidman partially quoted. Seems she forgot to post the solution part of it. http://support.microsoft.com/kb/329570 Did you just now install IE6 SP1? __________________ Microsoft MVP - Windows Desktop Experience Of course I know all the answers; I just don't always match the answers to the right questions. Rated R for Violence -- When your PC flies through a window, that's violent, right?

11-07-2009, 07:52 AM	#5 (permalink)
joegonz Registered User Join Date: Nov 2009 Posts: 3 OS: Windows 2000 Pro SP4	Re: Outlook Express Problem Thank you Outcaste. Solved the problem! Can you help me with another one? I can't delete mail from the sent mail folder no matter how I try. The mail is piling up. Can you suggest something?

11-08-2009, 09:19 PM	#6 (permalink)
TheOutcaste TSF Enthusiast Join Date: Mar 2009 Location: Portland, OR Posts: 815 OS: MS-Dos 6.22 - Win7	Re: Outlook Express Problem Is there anything in the Sent folder you want to save? If so, can you drag it to another folder? Once there is nothing left to save, the easiest solution is to delete the folder and let Outlook Express create a new, empty Sent Items folder. Close Outlook Express then navigate to the Data store folder. The default path to the Data files is this: Code: C:\Documents and Settings\USERNAME\Local Settings\Application Data\Identities\{ GUID}\Microsoft\Outlook Express Where GUID will be a string of Hexadecimal digits (and won't have the leading spaces the forum editor added above), different on each PC, and for each identity if you have more than one. In that folder, rename the sent.dbx file to sent.dbx.old Restart OE, and you should have an new empty Sent folder. Local Settings is a hidden folder, so you have to have your system set to display hidden and system files. Or click Start \| Run, type "%Userprofile%\Local Settings", press Enter. That will open the Local Settings folder, and you can drill down to the proper folder from there. You can also search for .dbx files, making sure to check the search option to look in Hidden and System folders. Once you are sure you haven't lost anything you wanted to keep, you can delete the sent.dbx.old* file. HTH Jerry __________________ Microsoft MVP - Windows Desktop Experience Of course I know all the answers; I just don't always match the answers to the right questions. Rated R for Violence -- When your PC flies through a window, that's violent, right?