Windows 2000 and Norton AntiVirus

andrubruer · 04-28-2009, 01:01 PM

I couldn't really find any other forum that this issue could be posted in, so I'm going to post it here. If it needs to be in another forum please redirect it accordingly. I'm checking out an old Dell running Windows 2000 for a neighbor, and he obviously had Norton AntiVirus on it at one time. He just purchased McAfee Total Protection 2009, and when going through installation, it comes to a point where it searches for incompatible programs installed. The installer finds Norton AntiVirus 2002, and says that it has to be removed before setup can continue. I've ran the Norton Removal Tool that is available from Symantec's website, searched the hard drive for Symantec and Norton files and folders and deleted them, and also searched through the registry for Symantec and Norton entries and deleted them. But to no avail can I get through McAfee's setup. It keeps telling me that it finds Norton AV 2002. Is there anything I can do apart from formatting and reinstalling Windows, and using another anti virus program. I tried to convince him to use something like Avast or AVG, but he prefers to use this McAfee that he purchased. If anybody has any suggestions, I would greatly appreciate some assistance. Thanks.

forumuser10 · 04-29-2009, 07:36 PM

First Download The Following Tools.

Rnav2003.exe
RnisUPG.exe
SYMCLN.exe

After that run all the tools.
Then Restart Your Computer

Goto Windows Explorer And delete the foolowing folders that are in bold.

C:\Program Files\ (Delete all folders beginning with Norton or Symantec.)
C:\Program Files\Common Files\Symantec Shared
C:\Documents and Settings\All Users\Application Data\Symantec

Then go to start run and type in regedit.

Then delete the following registry items taht are in bold.

HKEY_CURRENT_USER\Software\Symantec
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec OLS Tools

Then hit f3 while your still in regedit.

Type symantic and delete wahtever it finds.

Thats about it.

If you need further assistance please post back here again and i will help you.

Thanks.

andrubruer · 05-01-2009, 08:40 PM

sorry took so long to reply...but i downloaded the tools and ran them, then went through the folders and registry and thoroughly cleaned out all the norton junk. went through the mcafee setup and it worked just fine...so i'm going to say this is fixed. thank you very much for the assistance.

forumuser10 · 05-02-2009, 12:55 PM

No Problem, It was my pleasure to help you !!!

I hope you continue to use tech suppot forum for all your tech problems.

04-28-2009, 01:01 PM	#1 (permalink)
andrubruer Registered User Join Date: Aug 2008 Posts: 70 OS: ArtistX Ubuntu, Windows 7 x64, Windows XP Pro	Windows 2000 and Norton AntiVirus I couldn't really find any other forum that this issue could be posted in, so I'm going to post it here. If it needs to be in another forum please redirect it accordingly. I'm checking out an old Dell running Windows 2000 for a neighbor, and he obviously had Norton AntiVirus on it at one time. He just purchased McAfee Total Protection 2009, and when going through installation, it comes to a point where it searches for incompatible programs installed. The installer finds Norton AntiVirus 2002, and says that it has to be removed before setup can continue. I've ran the Norton Removal Tool that is available from Symantec's website, searched the hard drive for Symantec and Norton files and folders and deleted them, and also searched through the registry for Symantec and Norton entries and deleted them. But to no avail can I get through McAfee's setup. It keeps telling me that it finds Norton AV 2002. Is there anything I can do apart from formatting and reinstalling Windows, and using another anti virus program. I tried to convince him to use something like Avast or AVG, but he prefers to use this McAfee that he purchased. If anybody has any suggestions, I would greatly appreciate some assistance. Thanks.

04-29-2009, 07:36 PM	#2 (permalink)
forumuser10 Registered User Join Date: Mar 2009 Posts: 59 OS: Windows Xp Service Pack 2	Re: Windows 2000 and Norton AntiVirus First Download The Following Tools. Rnav2003.exe RnisUPG.exe SYMCLN.exe After that run all the tools. Then Restart Your Computer Goto Windows Explorer And delete the foolowing folders that are in bold. C:\Program Files\ (Delete all folders beginning with Norton or Symantec.) C:\Program Files\Common Files\Symantec Shared C:\Documents and Settings\All Users\Application Data\Symantec Then go to start run and type in regedit. Then delete the following registry items taht are in bold. HKEY_CURRENT_USER\Software\Symantec HKEY_LOCAL_MACHINE\SOFTWARE\Symantec HKEY_LOCAL_MACHINE\SOFTWARE\Symantec OLS Tools Then hit f3 while your still in regedit. Type symantic and delete wahtever it finds. Thats about it. If you need further assistance please post back here again and i will help you. Thanks.

05-01-2009, 08:40 PM	#3 (permalink)
andrubruer Registered User Join Date: Aug 2008 Posts: 70 OS: ArtistX Ubuntu, Windows 7 x64, Windows XP Pro	Re: Windows 2000 and Norton AntiVirus sorry took so long to reply...but i downloaded the tools and ran them, then went through the folders and registry and thoroughly cleaned out all the norton junk. went through the mcafee setup and it worked just fine...so i'm going to say this is fixed. thank you very much for the assistance.

05-02-2009, 12:55 PM	#4 (permalink)
forumuser10 Registered User Join Date: Mar 2009 Posts: 59 OS: Windows Xp Service Pack 2	Re: Windows 2000 and Norton AntiVirus No Problem, It was my pleasure to help you !!! I hope you continue to use tech suppot forum for all your tech problems.