Windows Installer dialog boxes

scitex59 · 09-15-2008, 12:30 PM

I am working with an IBM ThinkPad A20m laptop which has been configured as a dual-booting machine (Win98 & Windows2000 SP4). I believe Windows98 was installed due to the fact that problems existed with access to data on the computer when using Win2000.
I have performed a repair from a set of Windows2000 setup disks and am able to start Windows2000 again. However, prior to the icons appearing on the screen, I receive a Windows Installer dialog box requesting that I insert a CD-ROM for an accounting application that is on the HD. This is the first of a series of CDs that it calls for. I can eventually use the machine by going to the Task Manager and ending the Windows Installer task (but it will eventually return).

I have tried running the Windows Installer Cleanup Utility, but it returns a Windows Script Host warning indicating an error:
Class Factory cannot supply requested class

I have run CCleaner along with its registry cleaner and the problem persists. Any ideas how to deal with this issue?
Thanks!

scitex59 · 10-03-2008, 08:05 AM

Finally resolved the problem!!!

The laptop began developing a horizontal streak through the middle of the desktop. When I checked the wallpaper settings, I found that the user had set the computer to using an Internet derived wallpaper. This was not apparent because it was always displaying the traditional solid blue background.
I set the wallpaper property to "none" and immediately noticed that the annoying windows installer windows had vanished. Rebooted the laptop and it began behaving normally.
I never though the problem would have been so simple.

09-15-2008, 12:30 PM	#1 (permalink)
scitex59 Registered User Join Date: Mar 2008 Posts: 6 OS: Win XP Home Edition	Windows Installer dialog boxes I am working with an IBM ThinkPad A20m laptop which has been configured as a dual-booting machine (Win98 & Windows2000 SP4). I believe Windows98 was installed due to the fact that problems existed with access to data on the computer when using Win2000. I have performed a repair from a set of Windows2000 setup disks and am able to start Windows2000 again. However, prior to the icons appearing on the screen, I receive a Windows Installer dialog box requesting that I insert a CD-ROM for an accounting application that is on the HD. This is the first of a series of CDs that it calls for. I can eventually use the machine by going to the Task Manager and ending the Windows Installer task (but it will eventually return). I have tried running the Windows Installer Cleanup Utility, but it returns a Windows Script Host warning indicating an error: Class Factory cannot supply requested class I have run CCleaner along with its registry cleaner and the problem persists. Any ideas how to deal with this issue? Thanks!

10-03-2008, 08:05 AM	#2 (permalink)
scitex59 Registered User Join Date: Mar 2008 Posts: 6 OS: Win XP Home Edition	Re: Windows Installer dialog boxes Finally resolved the problem!!! The laptop began developing a horizontal streak through the middle of the desktop. When I checked the wallpaper settings, I found that the user had set the computer to using an Internet derived wallpaper. This was not apparent because it was always displaying the traditional solid blue background. I set the wallpaper property to "none" and immediately noticed that the annoying windows installer windows had vanished. Rebooted the laptop and it began behaving normally. I never though the problem would have been so simple.