No Internet Access after 07-08-08 Windows Update

ckalbach · 07-09-2008, 09:43 AM

Hi all,

I'm having a problem after installing the July 8, 2008 Windows Update to my Windows 2000 Pro SP4 box.

Symptoms: Unable to download or display http pages, unable to connect FTP servers, etc. I checked I.P. config and can ping local DSL router as well as external server such as www.google.com.

I've tried uninstalling and reinstalling my NIC via the device manager (solution to a similar problem encountered on an XP box by another person).

I know that DNS was one of the updates in the July 8 update. Any suggestions for resolving this?

I have another Windows 2000 Pro SP4 box that I haven't installed the update on that still works fine on the same network with the same configuration (except for I.P. address obviously.).

Thanks,
Calvin

ckalbach · 07-09-2008, 09:44 AM

Additional: I should point out that I can not load the http configuration page for my local DSL router even though it responds to pings just fine.

Calvin

ckalbach · 07-09-2008, 11:06 AM

Solution found:

The problem is that 7/8/08 update (KB951748) interferes with Zone Alarm (Firewall)

Solution 1: Uninstall KB951748 Update
Solution 2: Set Zone Alarm Internet Security Settings to Medium

More info. including instructions to uninsall KB951748 update here:

http://www.hardforum.com/showthread.php?t=1323645

07-09-2008, 09:43 AM	#1 (permalink)
ckalbach Registered User Join Date: Jul 2008 Posts: 3 OS: Windows 2000 Pro SP4	No Internet Access after 07-08-08 Windows Update Hi all, I'm having a problem after installing the July 8, 2008 Windows Update to my Windows 2000 Pro SP4 box. Symptoms: Unable to download or display http pages, unable to connect FTP servers, etc. I checked I.P. config and can ping local DSL router as well as external server such as www.google.com. I've tried uninstalling and reinstalling my NIC via the device manager (solution to a similar problem encountered on an XP box by another person). I know that DNS was one of the updates in the July 8 update. Any suggestions for resolving this? I have another Windows 2000 Pro SP4 box that I haven't installed the update on that still works fine on the same network with the same configuration (except for I.P. address obviously.). Thanks, Calvin

07-09-2008, 09:44 AM	#2 (permalink)
ckalbach Registered User Join Date: Jul 2008 Posts: 3 OS: Windows 2000 Pro SP4	Re: No Internet Access after 07-08-08 Windows Update Additional: I should point out that I can not load the http configuration page for my local DSL router even though it responds to pings just fine. Calvin

07-09-2008, 11:06 AM	#3 (permalink)
ckalbach Registered User Join Date: Jul 2008 Posts: 3 OS: Windows 2000 Pro SP4	Re: No Internet Access after 07-08-08 Windows Update Solution found: The problem is that 7/8/08 update (KB951748) interferes with Zone Alarm (Firewall) Solution 1: Uninstall KB951748 Update Solution 2: Set Zone Alarm Internet Security Settings to Medium More info. including instructions to uninsall KB951748 update here: http://www.hardforum.com/showthread.php?t=1323645