Internet Explorer 6.0

jeni16 · 11-29-2004, 01:59 PM

My Internet Explorer 6.0 is no longer working. One day it just stopped. I was having some problems with Pop-Ups and Spyware and am thinking that the software I was using to get rid of these also got rid of something that ran Internet Explorer. This is the message that appears when I try to open a website through Internet Explorer:

res://C:\WINNT\system32\shdoclc.dll/dnserror.htm#http://www.msn.com

I no longer have the Pop-Up software but, I think it was Spyware Doctor.

I am currently using Mozilla Firefox but, do not like it. Several of the websites that I visit only work with Internet Explorer. Also, the pages do not always load completely using Mozilla.

Please Help!

Thank you!

jeni16

CTSNKY · 11-29-2004, 02:00 PM

Download WinsockFix and unzip it. Then double-click on it to run it.

If that doesn't help, then......

Please download HijackThis. Create a folder at C:\HJT and move HijackThis.exe there. Run a scan and save the log file. Post the whole log file here. Do not fix anything since most of them listed there are harmless (some are system required). This program will help us determine if there is any spyware/malware on your computer.

jeni16 · 11-29-2004, 02:16 PM

That worked.

Thank you very much for your help. This is a great service that you offer. Our regular tech support person had informed me that I would have to completly erase my hard drive and start over for it to work again. What a relief to know that I won't have to do that.

jeni16

11-29-2004, 01:59 PM	#1 (permalink)
jeni16 Registered User Join Date: Nov 2004 Posts: 2 OS: Windows 2000	Internet Explorer 6.0 My Internet Explorer 6.0 is no longer working. One day it just stopped. I was having some problems with Pop-Ups and Spyware and am thinking that the software I was using to get rid of these also got rid of something that ran Internet Explorer. This is the message that appears when I try to open a website through Internet Explorer: res://C:\WINNT\system32\shdoclc.dll/dnserror.htm#http://www.msn.com I no longer have the Pop-Up software but, I think it was Spyware Doctor. I am currently using Mozilla Firefox but, do not like it. Several of the websites that I visit only work with Internet Explorer. Also, the pages do not always load completely using Mozilla. Please Help! Thank you! jeni16

11-29-2004, 02:00 PM	#2 (permalink)
CTSNKY Knower of all that is MS Join Date: Aug 2004 Posts: 10,755 OS: (multiple machines) 95, 98, 2K & XP Home & Pro	Download WinsockFix and unzip it. Then double-click on it to run it. If that doesn't help, then...... Please download HijackThis. Create a folder at C:\HJT and move HijackThis.exe there. Run a scan and save the log file. Post the whole log file here. Do not fix anything since most of them listed there are harmless (some are system required). This program will help us determine if there is any spyware/malware on your computer. __________________ GO BIG BLUE!!

11-29-2004, 02:16 PM	#3 (permalink)
jeni16 Registered User Join Date: Nov 2004 Posts: 2 OS: Windows 2000	Thank You! That worked. Thank you very much for your help. This is a great service that you offer. Our regular tech support person had informed me that I would have to completly erase my hard drive and start over for it to work again. What a relief to know that I won't have to do that. jeni16 Last edited by jeni16; 11-29-2004 at 02:22 PM.