Mozilla Firefox problem

emo235 · 11-18-2004, 01:59 PM

When I click on the Firefox icon a yellow box pop up instead of starting Firefox.

The words (red font) inside the yellow box looks like this:
_______________________
Window ID="Main Window"
Key ID="key_OpenHelp"
_______________________
See attachment.

I cannot left or right click inside the box, only to close it (X)

I uninstalled and reinstalled Firefox several times, each time using a different download. The result is the same. The yellow box pops up instead of Firefox.

OS is W2K Pro; Browser is IE (hoping to use Firefox someday). If you need additional information please let me know.

Any help or suggestion would be greatly appreciated. Many thanks in advance.

Volt-Schwibe · 11-19-2004, 10:03 AM

you mention that you have tried to install it many times, but i wanted to know if you tried getting the download again.

if repeatedy reinstalling it makes no difference, i would begin to suspect the quality of the file on your hard disk, so i would go grab it again.

**w00t** · 11-19-2004, 04:12 PM

Or you may have downloaded the wrong version somehow. But I bet it is the file that is screwed up.

Thrakk · 11-20-2004, 02:44 AM

also after downloading new version if possible goto
C:\Documents and settings ( make sure that you can see hidden files and folders) \your nick\application data\Mozilla\Firefox\Profiles\default.xdu copy bookmarks then delete mozilla folder
then reinstall firefox
then goback to above folder and copy over bookmarks

**JAMMAN** · 11-21-2004, 08:56 AM

+1 to Thrakk, that's how I'd do it.

I had a "theme" crash firefox 1.0 and ended up doing just that. Pinball I think it was.

greenlining · 11-28-2004, 09:20 PM

Uninstall it again, restart your comp press F8 go to safe mode with networking. go to IE browser and download it from there, and install the program in safe mode. while your at safe mode you might as well clean your computer, it helps.

Peace

(EDIT: Inappropriate attachment deleted.)

11-19-2004, 10:03 AM	#2 (permalink)
Volt-Schwibe Asst. Manager, Automotive Forums; HJT Trainee Join Date: Jan 2003 Location: Behind you, watching you as you type. Posts: 7,372 OS: Click "My System" to view details My System	you mention that you have tried to install it many times, but i wanted to know if you tried getting the download again. if repeatedy reinstalling it makes no difference, i would begin to suspect the quality of the file on your hard disk, so i would go grab it again. __________________ <signature> TSF is funded by our Admin's pocket, care to help? Power Tip: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. New Members: Creating a single new thread in the correct section is the best way to assure your thread will receive a reply. </signature>

11-19-2004, 04:12 PM	#3 (permalink)
w00t Chex mix and Cream soda! Join Date: Jun 2004 Location: Oahu Posts: 596 OS: Slackware 11.1, Fedora Core 3, K12LTSP, Suse ES 9, Windows 2000sp4, Mac OSX, Knoppix, Mephis	Or you may have downloaded the wrong version somehow. But I bet it is the file that is screwed up. __________________ Elvis didn't die he just went open source w00tb0t, because you can't make tea with potatoes

11-28-2004, 09:20 PM	#6 (permalink)
greenlining Registered User Join Date: Nov 2004 Posts: 2 OS: Windows 2000 professional	Try safe mode Uninstall it again, restart your comp press F8 go to safe mode with networking. go to IE browser and download it from there, and install the program in safe mode. while your at safe mode you might as well clean your computer, it helps. Peace (EDIT: Inappropriate attachment deleted.) Last edited by CTSNKY; 11-28-2004 at 11:19 PM.

11-20-2004, 02:44 AM	#4 (permalink)
Thrakk Registered User Join Date: Nov 2004 Posts: 70 OS: XP	also after downloading new version if possible goto C:\Documents and settings ( make sure that you can see hidden files and folders) \your nick\application data\Mozilla\Firefox\Profiles\default.xdu copy bookmarks then delete mozilla folder then reinstall firefox then goback to above folder and copy over bookmarks

11-21-2004, 08:56 AM	#5 (permalink)
JAMMAN TSF Enthusiast Join Date: Apr 2002 Location: Middle Ohio Posts: 841 OS: all	+1 to Thrakk, that's how I'd do it. I had a "theme" crash firefox 1.0 and ended up doing just that. Pinball I think it was.