New Person Looking for Advice

LynzMurray · 04-29-2008, 03:57 AM

Hello all,

First of all I am new to the site so hello to everyone and I hope I am not too much of a pest over the next few months.

This is a bit of a strange request! I have just handed in my notice in my current job as an IT Service Desk Analyst to start work as a Desktop Engineer within the same company (Although it will be a different office etc)

My current role involved project work and on-boarding/training new agents to our desk through a 4 week training plan I devised.

I have previous experience in working within a Desktop Support environment however; this was about 5 years ago.

I am going to be supporting around 120 users on NT4 Operating System. I will be the only Desktop Support onsite (I will have colleagues down in another part of the country)

I just want to know if anyone has any advice on how to approach this. I am terrible nervous as I will be on my own and want to use my 4 weeks notice to ensure I am prepared as possible

Any advice what so ever would be very much appreciated!

ThorXP · 04-29-2008, 09:30 PM

From what I just read I really do not think you have too much to worry about, the only thing i would suggest is to get friendly with some of the people that work in that department or find the supervisor or chief tech and get the low-down from them, they will appreciate the pre-job interest coming from you and the fact that it will make them fell important because you think enough of them to have them teach you. Even listen to those who complain because you can learn what not to do this way, the bosses listen to them all of the time, that's why they usually do not last too long.

04-29-2008, 03:57 AM	#1 (permalink)
LynzMurray Registered User Join Date: Apr 2008 Posts: 3 OS: NT4	New Person Looking for Advice Hello all, First of all I am new to the site so hello to everyone and I hope I am not too much of a pest over the next few months. This is a bit of a strange request! I have just handed in my notice in my current job as an IT Service Desk Analyst to start work as a Desktop Engineer within the same company (Although it will be a different office etc) My current role involved project work and on-boarding/training new agents to our desk through a 4 week training plan I devised. I have previous experience in working within a Desktop Support environment however; this was about 5 years ago. I am going to be supporting around 120 users on NT4 Operating System. I will be the only Desktop Support onsite (I will have colleagues down in another part of the country) I just want to know if anyone has any advice on how to approach this. I am terrible nervous as I will be on my own and want to use my 4 weeks notice to ensure I am prepared as possible Any advice what so ever would be very much appreciated!

04-29-2008, 09:30 PM	#2 (permalink)
ThorXP Tech, Microsoft Support Join Date: Mar 2008 Posts: 490 OS: Windows XP Pro SP3	Re: New Person Looking for Advice From what I just read I really do not think you have too much to worry about, the only thing i would suggest is to get friendly with some of the people that work in that department or find the supervisor or chief tech and get the low-down from them, they will appreciate the pre-job interest coming from you and the fact that it will make them fell important because you think enough of them to have them teach you. Even listen to those who complain because you can learn what not to do this way, the bosses listen to them all of the time, that's why they usually do not last too long. __________________ I was always taught to respect my elders, but it keeps getting harder to find one. Heaven goes by favorites, If it didn't then your dog would get in first. Amen.