Fatal system error on startup

civitate · 11-14-2004, 10:44 AM

Hi --

I recently purchased a Toshiba laptop from Best Buy. It's still under warranty and everything, but I wanted to see if I could troubleshoot it on my own to save the hassle of taking it in.

The computer recently installed a Windows update. When I went to restart it this morning, it stopped about halfway through the startup procedure.

The screen turns blue, and it says:

STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000135 {0x00000000 0x00000000}
The system has been shut down.

Does anyone by chance know what's wrong with my computer? Or, alternatively, is there a way to boot it directly from my Windows NT CD and just reformat my system?

Thank you in advance!

CTSNKY · 11-14-2004, 10:49 AM

Try this info first:

http://support.microsoft.com/?kbid=137400

civitate · 11-14-2004, 10:52 AM

Thank you! I'll try to work my way through that first.

Napo · 11-27-2004, 11:10 AM

was this problem solved? I have the same problem with my comp atm

11-14-2004, 10:44 AM	#1 (permalink)
civitate Registered User Join Date: Nov 2004 Posts: 2 OS: Win NT	Fatal system error on startup Hi -- I recently purchased a Toshiba laptop from Best Buy. It's still under warranty and everything, but I wanted to see if I could troubleshoot it on my own to save the hassle of taking it in. The computer recently installed a Windows update. When I went to restart it this morning, it stopped about halfway through the startup procedure. The screen turns blue, and it says: STOP: c000021a {Fatal System Error} The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000135 {0x00000000 0x00000000} The system has been shut down. Does anyone by chance know what's wrong with my computer? Or, alternatively, is there a way to boot it directly from my Windows NT CD and just reformat my system? Thank you in advance!

11-14-2004, 10:49 AM	#2 (permalink)
CTSNKY Knower of all that is MS Join Date: Aug 2004 Posts: 10,755 OS: (multiple machines) 95, 98, 2K & XP Home & Pro	Try this info first: http://support.microsoft.com/?kbid=137400 __________________ GO BIG BLUE!!

11-14-2004, 10:52 AM	#3 (permalink)
civitate Registered User Join Date: Nov 2004 Posts: 2 OS: Win NT	Thank you! I'll try to work my way through that first.

11-27-2004, 11:10 AM	#4 (permalink)
Napo Registered User Join Date: Nov 2004 Posts: 8 OS: Win xp	was this problem solved? I have the same problem with my comp atm