kamla

Hi,
i got this comp about 4 months ago, i cleaned off all dust in the CPU, and all was good, Pc runnig fine

then all of sudden my PC hangs some times without any reason..

No pattern, (ie to see if some app is causing this, but no luck there)

The CPU usage is low.



This what I done so far
clean off all dust in the CPU,
Did chkdsk, NO errors,
Did a soft format of the HD,
then a full format using boot and nuke cd
Reinstall windows 2000 and all other programs
Updated all software
Ran antivirus and spy ware check..
Nothing
got my hijack this log review - nothing there

i also checked the event viewer, no errors
tested memory with memtest86 everything passed

But still the pc hangs for no reason

My pc specs
OS Windows 2000 pro
Intel® Pentium® 4
Level 1 (L1) data cache 8 KB
Chip set Intel 865G
mem - 1.5 gb
Hard drive dual-channel Serial ATA, supporting one device per channel
Running windows 2000 with all the update till today

Please help

kamla

also wanted to add that when the Pc hangs

i can't hit ctl+alt+del to get out

Tumbleweed36

Does it restart any time, or just hang and stay there?

Look in the bios and see what the voltages and temperatures say in there and report back. I do suspect this is software rather than hardware related, but this will rule out a couple of things that could cause some of these problems.

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kamla

thax,

The system does not restart

i have to press and hold the power button to restart the comp
i will download and report my finding soon

Tumbleweed36

I forgot, also list your specs including the motherboard, the power supply (make and watts), and your video card.

How long has it been doing this?

Have you tried a system restore to the time before it did this? (that way, if software related, that would take care of that issue)

Have you added any software, hardware recently when it started doing this?

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kamla

o.k i will get the computer spec for you..

Plus to rule out any software stuff..
i did a format and reinstalled the OS..
loaded Anti virus, Office and comodo fire wall
and firefox

but the hang up occurs and any time...

kamla

hi, here are the spec

Dell Computer Corporation OptiPlex GX270
OS = Windows 2000 Professional Service Pack 4 (build 2195)

Main Circuit Board
Dell Computer Corp. 0Y1057
Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A02 07/16/2003
1536 Megabytes Installed Memory

Processor
2.60 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache

Drives
HL-DT-ST DVD-ROM GDR8162B [CD-ROM drive]
SONY CD-RW CRX216E [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 6Y080L0 [Hard drive] (80.00 GB) -- drive 0 SMART Status: Healthy

From SensorsView Pro
Temp HD0 27c/81F
CPU Clock: 2594 MHz

none other sensors found

Plus i looked in th e bois but could not find any info on voltages and temperatures
plus dont how get info about the power suppy

kamla

i also did a test through the BIOS to check the hard drive..

the hard drive test passed without errors

Tumbleweed36

When you did Sensorview, what voltages and temperatures did you get?

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kamla

From SensorsView Pro
Temp HD0 27c/81F
CPU Clock: 2594 MHz

But no voltage..

when i ran sensorview it said some sensors not present ...

Tumbleweed36

Try Speedfan and see if it finds any. Some programs do not find sensors in certain motherboards. Also, look in the Bios setup menu and see if you can see them in there.


Speedfan

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kamla

tumbleweed
i tried speedfan
No luck..
plus the Bios set does not have any info either
i tried to check if my comp has an updated Bios, but Dell does not

anything else i could try

kamla

i also tried Hmonitor 4.4.1.1
it mentioned , my dell model is 270 :(

Optiplex GX-260 NOT SUPPORTED!
(Some Dell models have bugs IN HARDWARE DESIGN and completely crashes during SMBus access.)

Tumbleweed36

When looking in the bios, did you look under the power area for Hardware Monitor....most have a section like that....just double check and see what is under that area. This one is a tough so we need every advantage we can get with information.

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kamla

o.k could get the info u wanted..

so i swapped in a new HDD..
the pc has been running fine for about 15 hr..
lets see if that was the issue..


i am think of put in th old HHD as a slave and doin a test on it..

do u have any suggestions son what program will help be diagnose the old HHD

thanks

Tumbleweed36

Go the the Drive manufacturer's website (Maxtor/Seagate) and download their utility. That is the best testing utility you can get since it is produced by the manufacturer. Post back with results. Glad your rig is up and running anyhow.

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