Windows Updates crashing my computer

dburnham0501 · 11-12-2004, 07:17 AM

Since you guys were so helpful in my last thread, I thought I'd see if you knew what was going on with this.

The last 2 times I've tried to complete a Windows update [from the Microsoft website], my computer semi-crashes. The last time, I had to start in safe mode and remove the hotfixes until the one that was giving me trouble was removed. That one was KB835732.
After a few months, I tried to update my Windows again and got the same problem. This time I skipped over the previous hotfix (732) and downloaded everything else (only critical). I got the same problem so I removed again (I forgot to write that one down).

Any idea what could be causing this?

Do I really need the critical updates of should I just wait until another service pack comes out?

Thanks for the help in advance.

**idtent** · 11-12-2004, 10:41 AM

Try a repair on your internet explorer first, then do the updates.

To do the repair,
Control panel--> add/remove programs, select Microsoft Internet Explorer x.x then select remove, then check the repair option. After rebooting, try again with the updates.

dburnham0501 · 11-12-2004, 11:56 AM

I started using Firefox as of yesterday.....does that matter, should I still try and repair IE?

**idtent** · 11-12-2004, 12:39 PM

Yes, I would still try the repair...

dburnham0501 · 11-15-2004, 12:38 PM

I didn't get that option. The only Internet Explorer listed in my 'Add/Remove Programs' was this: Internet Explorer Q867801 and when I choose it and choose remove, this is what comes up:
This program uninstalls Q867801 and restores previous configuration? Do you wnat to uninstall Q867801?

What do I do now?

**idtent** · 11-15-2004, 01:39 PM

Goto

http://www.microsoft.com/ie

Then download ie 6 and install it.

Let me know if you have problems with this.

helpme1967 · 03-04-2008, 07:59 PM

im having same problem i installed windows 2000pro and all worked fine till i used automatic updates now my computer keeps freezing and can only reboot by unplugging any ideas please

11-12-2004, 07:17 AM	#1 (permalink)
dburnham0501 Registered User Join Date: Nov 2004 Location: Georgia Posts: 15 OS: Win2000 / SP4	Windows Updates crashing my computer Since you guys were so helpful in my last thread, I thought I'd see if you knew what was going on with this. The last 2 times I've tried to complete a Windows update [from the Microsoft website], my computer semi-crashes. The last time, I had to start in safe mode and remove the hotfixes until the one that was giving me trouble was removed. That one was KB835732. After a few months, I tried to update my Windows again and got the same problem. This time I skipped over the previous hotfix (732) and downloaded everything else (only critical). I got the same problem so I removed again (I forgot to write that one down). Any idea what could be causing this? Do I really need the critical updates of should I just wait until another service pack comes out? Thanks for the help in advance.

11-12-2004, 10:41 AM	#2 (permalink)
idtent ID10T Circuit replacement Join Date: Aug 2003 Location: Wyoming Posts: 1,015 OS: Windows 7, Vista, XP Home, Pro, Win2k, 98 SE	Try a repair on your internet explorer first, then do the updates. To do the repair, Control panel--> add/remove programs, select Microsoft Internet Explorer x.x then select remove, then check the repair option. After rebooting, try again with the updates. __________________ PICNIC (Problem In Chair Not In Computer) "Looks like you've been missing a lot of work lately. " "Well, I wouldn't exactly say I've been missing it, Bob. " Office Space

11-12-2004, 12:39 PM	#4 (permalink)
idtent ID10T Circuit replacement Join Date: Aug 2003 Location: Wyoming Posts: 1,015 OS: Windows 7, Vista, XP Home, Pro, Win2k, 98 SE	Yes, I would still try the repair... __________________ PICNIC (Problem In Chair Not In Computer) "Looks like you've been missing a lot of work lately. " "Well, I wouldn't exactly say I've been missing it, Bob. " Office Space

11-15-2004, 01:39 PM	#6 (permalink)
idtent ID10T Circuit replacement Join Date: Aug 2003 Location: Wyoming Posts: 1,015 OS: Windows 7, Vista, XP Home, Pro, Win2k, 98 SE	Goto http://www.microsoft.com/ie Then download ie 6 and install it. Let me know if you have problems with this. __________________ PICNIC (Problem In Chair Not In Computer) "Looks like you've been missing a lot of work lately. " "Well, I wouldn't exactly say I've been missing it, Bob. " Office Space

03-04-2008, 07:59 PM	#7 (permalink)
helpme1967 Registered User Join Date: Mar 2008 Posts: 1 OS: 2000pro	Re: Windows Updates crashing my computer im having same problem i installed windows 2000pro and all worked fine till i used automatic updates now my computer keeps freezing and can only reboot by unplugging any ideas please

11-12-2004, 11:56 AM	#3 (permalink)
dburnham0501 Registered User Join Date: Nov 2004 Location: Georgia Posts: 15 OS: Win2000 / SP4	I started using Firefox as of yesterday.....does that matter, should I still try and repair IE?

11-15-2004, 12:38 PM	#5 (permalink)
dburnham0501 Registered User Join Date: Nov 2004 Location: Georgia Posts: 15 OS: Win2000 / SP4	I didn't get that option. The only Internet Explorer listed in my 'Add/Remove Programs' was this: Internet Explorer Q867801 and when I choose it and choose remove, this is what comes up: This program uninstalls Q867801 and restores previous configuration? Do you wnat to uninstall Q867801? What do I do now?