Blue Screen of Death

RawdonWallace · 03-21-2008, 02:53 AM

When ever I access certian web pages my computer crashes and shows a blue sceen with the following error message

*** STOP: 0x0000001E (0xC0000005,0xF7407002,0x00000000,0x1CAF 4028)
KMODE_EXCEPTION_NOT_HANDLED
*** Address F7407002 base at F740400, DateStamp 38439a2a - trid3d.dll
Beginning dump of physical memory.
Physical memory dump complete. Contact your system administrator or technical support group.

I have been led to believe this may be a problem with my video card.
Im running Windows 2000 service pack 4 and my video card is a Trident Video Accelerator CyberBlade i7.

Any help with this would be greatly appreciated as it is getting very frustrating.

Cheers-Rawdon

**jcgriff2** · 03-22-2008, 01:57 AM

Quote:

Originally Posted by RawdonWallace

When ever I access certian web pages my computer crashes and shows a blue sceen with the following error message

*** STOP: 0x0000001E (0xC0000005,0xF7407002,0x00000000,0x1CAF 4028)
KMODE_EXCEPTION_NOT_HANDLED
*** Address F7407002 base at F740400, DateStamp 38439a2a - trid3d.dll
Beginning dump of physical memory.
Physical memory dump complete. Contact your system administrator or technical support group.

I have been led to believe this may be a problem with my video card.
Im running Windows 2000 service pack 4 and my video card is a Trident Video Accelerator CyberBlade i7.

Any help with this would be greatly appreciated as it is getting very frustrating.

Cheers-Rawdon

Hi Rawdon. . .

Welcome to the Tech Support Forum!

It has been a while since I have used Windows 2000. I usually respond to threads in the Vista and XP TSF forums, but I analyze system crashes and believe that I may be able to help you, so please bear with me.

The blue screen that you refer to is actually called "The Blue Screen of Death" (BSOD). Each time a BSOD appears it [should] leaves a memory dump behind that I process with a debugger and hopefully provide you with the name of a driver or piece of software or hardware that is the most probable cause of your system crashes. There are, of course, no guarantees.

The memory dump files should be located in c:\%SystemRoot%\Minidump, with %SystemRoot% being the name of the folder containing the Windows files - usually c:\windows\minidump\ - the dump files will be named similar to "Mini032108-01.dmp". Get them all - regardless of the number.

I will also need system and program information to aid me in the dump analysis. Please download Belarc Advisor, install it and run it. A report will appear in an Internet browser window. I would like for you to save this report in "mht" format (Top right of IE screen; Page; Saved as; save as mht). You can download Belarc HERE. However, before allowing preying eyes to view this report, please be sure to delete the information related to your product key codes located about ½way down the report.

I prefer the dumps and the Belarc report be together in one zip file and attached to your next post. If you are not familiar with the zip process, then send all dump files and the Belarc report as separate files attached to an email and send it to me at TSFjcgriff2*at*gmail.com - replace the "*at*" with "@". My results will be posted here in this thread.

I will need some time to process the dumps as I am currently working on others. Also, this is a holiday weekend and I don't expect to be around very much until early next week.

Should you have any questions regarding the aforementioned, please POST again or send me a PM.

Regards. . .

JC

RawdonWallace · 03-22-2008, 08:28 PM

Here are those files, hope they help.
Cheers - Rawdon

**jcgriff2** · 03-24-2008, 01:38 PM

Hi again RawdonWallace,

I picked up the 41 minidump files from the zip file. As previously mentioned, I do have many others to get through first (about 200 or so). Furthermore, I must download about 200MB in additional files required to process these dumps from Microsoft that are specific to Windows 2000. Not a problem, though.

Also, I would like the Belarc report that I requested saved in "mht" format (Top right of IE screen; Page; Saved as; save as "mht"). You can download Belarc HERE. However, before attaching to your post please be sure to delete the information related to your product key codes located about ½way down the report.

Please note that I will need a few days to process these 41 dumps, so please be patient. Should you wish a status, feel free to PM me anytime - but please include a link to this thread. OK?

Regards. . .

JC

**jcgriff2** · 03-25-2008, 11:42 PM

Hi Rawdon,

I have finally finished processing all 41 memory dumps. Indications are your suspicions contained in your original post are correct - 36 of the 41 (87.8%) BSODs resulted from a memory leak failure of the Dynamic Link Library (DLL) driver " trid3d.dll". Here is my analysis of said dumps:

Code:

                                    

03/06/2008  11:17 PM   trid3d.dll          65,536 Mini030708-01.dmp
03/08/2008  02:32 PM   trid3d.dll          65,536 Mini030808-01.dmp
03/08/2008  03:11 PM   trid3d.dll          65,536 Mini030808-02.dmp
03/09/2008  05:27 PM   trid3d.dll          65,536 Mini030908-01.dmp
03/09/2008  06:01 PM   trid3d.dll          65,536 Mini030908-02.dmp
03/10/2008  11:28 AM   trid3d.dll          65,536 Mini031008-01.dmp
03/10/2008  12:20 PM   ntoskrnl.exe     65,536 Mini031008-02.dmp
03/10/2008  12:52 PM   ntoskrnl.exe     65,536 Mini031008-03.dmp
03/10/2008  08:50 PM   win32k.sys      65,536 Mini031008-04.dmp
03/10/2008  10:23 PM   ntoskrnl.exe    65,536 Mini031008-05.dmp
03/11/2008  12:32 PM   trid3d.dll          65,536 Mini031108-01.dmp
03/11/2008  02:59 PM   trid3d.dll          65,536 Mini031108-02.dmp
03/11/2008  07:38 PM   trid3d.dll          65,536 Mini031108-03.dmp
03/11/2008  10:23 PM   trid3d.dll          65,536 Mini031108-04.dmp
03/12/2008  11:57 AM   trid3d.dll          65,536 Mini031208-01.dmp
03/12/2008  12:22 PM   trid3d.dll          65,536 Mini031208-02.dmp
03/12/2008  05:47 PM   trid3d.dll          65,536 Mini031208-03.dmp
03/12/2008  07:17 PM   trid3d.dll          65,536 Mini031208-04.dmp
03/13/2008  09:49 PM   trid3d.dll          65,536 Mini031308-01.dmp
03/15/2008  01:33 PM   trid3d.dll          65,536 Mini031508-01.dmp
03/16/2008  07:07 PM   trid3d.dll          65,536 Mini031608-01.dmp
03/16/2008  07:33 PM   trid3d.dll          65,536 Mini031608-02.dmp
03/16/2008  07:43 PM   trid3d.dll          65,536 Mini031608-03.dmp
03/17/2008  01:51 PM   trid3d.dll          65,536 Mini031708-01.dmp
03/17/2008  07:43 PM   trid3d.dll          65,536 Mini031708-02.dmp
03/18/2008  01:02 PM   trid3d.dll          65,536 Mini031808-01.dmp
03/18/2008  02:11 PM   trid3d.dll          65,536 Mini031808-02.dmp
03/18/2008  04:57 PM   trid3d.dll          65,536 Mini031808-03.dmp
03/18/2008  08:23 PM   trid3d.dll          65,536 Mini031808-04.dmp
03/19/2008  12:03 PM   trid3d.dll          65,536 Mini031908-01.dmp
03/19/2008  08:17 PM   trid3d.dll          65,536 Mini031908-02.dmp
03/19/2008  11:09 PM   ntoskrnl.exe      65,536 Mini031908-03.dmp
03/20/2008  09:21 AM   trid3d.dll          65,536 Mini032008-01.dmp
03/20/2008  01:44 PM   trid3d.dll          65,536 Mini032008-02.dmp
03/21/2008  05:38 PM   trid3d.dll          65,536 Mini032108-01.dmp
03/21/2008  09:55 PM   trid3d.dll          65,536 Mini032108-02.dmp
03/21/2008  10:33 PM   trid3d.dll          65,536 Mini032108-03.dmp
03/21/2008  10:38 PM   trid3d.dll          65,536 Mini032108-04.dmp
03/21/2008  11:07 PM   trid3d.dll          65,536 Mini032108-05.dmp
03/22/2008  09:51 AM   trid3d.dll          65,536 Mini032208-01.dmp
03/23/2008  03:29 PM   trid3d.dll          65,536 Mini032308-01.dmp

As you may be aware, "trid3d.dll" is a KLE/PLE Display Driver by VIA Technologies, Inc. It is the driver for your system's Trident Video Accelerator CyberBlade-i7. It appeared to me that you have a fresh install of Windows 2000 SP4 with SP5 Update Rollup-1 (Update Rollup 1 for Windows 2000 SP4) as most Windows Updates occurred on 03-05-08. If this is the case, it is possible that an older version of this driver was either installed directly or indirectly over a newer version (that you installed) by Windows itself.

I found it both interesting and unusual that the memory dumps did not provide a version number for this faulting module. I double checked that the debugging software was in fact specific to Windows 2000. So it is possible that an updated version may be available. You can find the website for Viarena HERE. In addition, HERE is a troubleshooting page from that same website specific to your display adaptor.

As for the other five system crashes related to "ntoskrnl.exe" and "win32k.sys" - These both are Windows system NT Kernel mode files and do interact with various device drivers including video. One is an executable and the other a driver. It is likely that the video driver was simply not the primary probable cause in these events, but nonetheless a contributing factor. I would advise not worrying about addressing these five crash instances at this time; however, should the display adapter driver issue be remedied and subsequent BSODs occur, then those new dumps can be analyzed for additional information. To be on the safe side, I would also recommend performing a memory test - if you haven't already. MemTest86 is used throughout this Forum. It can be found HERE.

Finally, regarding my second request for the Belarc report - apologies to you. For some reason, copying the unzipped files left the Belarc mht report as a link to this thread. When I went back and clicked on the unzipped Belarc file still in the temporary unzip folder (prior to copying to another directory), it brought up the report itself. Very strange. I guess this will be something I'll look into another day as my curiosity has been peaked! I have never had a problem copying files from the unzipped temp file to the final directory before.

If you have any additional questions, please let me know.

Regards. . .

JC

RawdonWallace · 03-27-2008, 03:08 AM

Thank you so much for your help. What would you recomend as a solution for the Cyberblade driver? (if you mentioned one I missed or didnt understand it, I'm not very compuer literate haha).

**jcgriff2** · 03-27-2008, 03:13 PM

Quote:

Originally Posted by RawdonWallace

Thank you so much for your help. What would you recomend as a solution for the Cyberblade driver? (if you mentioned one I missed or didnt understand it, I'm not very compuer literate haha).

Quote:

Originally Posted by jcgriff2

Hi Rawdon,

I have finally finished processing all 41 memory dumps. Indications are your suspicions contained in your original post are correct - 36 of the 41 (87.8%) BSODs resulted from a memory leak failure of the Dynamic Link Library (DLL) driver " trid3d.dll". Here is my analysis of said dumps:

Code:

                                          

03/06/2008  11:17 PM   trid3d.dll          65,536 Mini030708-01.dmp

\\

Hi again. . .

In reflection, I would say that my instructions are cryptic at best - but not intentional as such, I assure you!

I suggest that the video driver be the first to be addressed. The DLL module, "trid3d.dll", was directly at fault for the overwhelming majority of the BSODs that you encountered. As my previous post states, it is a KLE/PLE Display Driver by VIA Technologies, Inc., for your system's Trident Video Accelerator CyberBlade-i7 card. You would need to first determine the version number of your video driver(s) via Device Manager. Then proceed to the Viarena website HERE and look for the drivers specific to your video card. Check the version number and date. If a newer one is available, I would install it to see if it curtails the BSOD epidemic. In addition, HERE is a troubleshooting page from that same website specific to your display adapter where you may find additional information helpful to you given the exact nature of any problems you are having with video.

Since the other five crashes could indirectly implicate the video driver, I would not bother addressing those at this time outside of performing a system memory test using MemTest86 found HERE.

It is entirely possible that an installed software program may be causing the video driver to fault. But I found no other third party modules mentioned within the dump analysis. So the video card is what we look toward as being the primary BSOD cause. Something about the card, the driver or a software program that is interacting with the driver does not agree with your system. Updating the video drivers in this case would be the first plan of attack. Curiosity question, though - is this a fresh Windows 2000 install? If so, what was the reason?

Should the BSODs reappear after these measures are in place, gather up the usual dump file suspects, a new Belarc report and zip them all up and attach to a POST.

If you have any additional questions, please let me know.

Regards. . .

JC

03-21-2008, 02:53 AM	#1 (permalink)
RawdonWallace Registered User Join Date: Mar 2008 Posts: 4 OS: Windows 2000	Blue Screen of Death When ever I access certian web pages my computer crashes and shows a blue sceen with the following error message * STOP: 0x0000001E (0xC0000005,0xF7407002,0x00000000,0x1CAF 4028) KMODE_EXCEPTION_NOT_HANDLED * Address F7407002 base at F740400, DateStamp 38439a2a - trid3d.dll Beginning dump of physical memory. Physical memory dump complete. Contact your system administrator or technical support group. I have been led to believe this may be a problem with my video card. Im running Windows 2000 service pack 4 and my video card is a Trident Video Accelerator CyberBlade i7. Any help with this would be greatly appreciated as it is getting very frustrating. Cheers-Rawdon

03-24-2008, 01:38 PM	#4 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 2,664 OS: Vista SP1, XP Pro, XP Home, Windows 95, DOS, IBM 390 TSO/ISPF	Re: Blue Screen of Death Hi again RawdonWallace, I picked up the 41 minidump files from the zip file. As previously mentioned, I do have many others to get through first (about 200 or so). Furthermore, I must download about 200MB in additional files required to process these dumps from Microsoft that are specific to Windows 2000. Not a problem, though. Also, I would like the Belarc report that I requested saved in "mht" format (Top right of IE screen; Page; Saved as; save as "mht"). You can download Belarc HERE. However, before attaching to your post please be sure to delete the information related to your product key codes located about ½way down the report. Please note that I will need a few days to process these 41 dumps, so please be patient. Should you wish a status, feel free to PM me anytime - but please include a link to this thread. OK? Regards. . . JC __________________ SysInternals Suite • BSOD Bug Checks • Media Fire • Belarc Advisor • MS TechNet • Microsoft NTDE/CPR • MSDN 4d 69 63 72 6f 73 6f 66 74 - 20 - 56 69 73 74 61 / 58 50 - 20 - 53 75 70 70 6f 72 74

03-27-2008, 03:08 AM	#6 (permalink)
RawdonWallace Registered User Join Date: Mar 2008 Posts: 4 OS: Windows 2000	Re: Blue Screen of Death Thank you so much for your help. What would you recomend as a solution for the Cyberblade driver? (if you mentioned one I missed or didnt understand it, I'm not very compuer literate haha). Last edited by RawdonWallace : 03-27-2008 at 03:10 AM.