Win 2000: kmode exception not handled - any ideas?

JohnnyT · 11-06-2004, 04:47 AM

Hi,

Due to my laptop having a strange COM port problem I decided to try and fix it by doing a 'repair' with my Windows 2000 Professional disk. When I put the disk in, it asked if I wanted to 'upgrade' and keep all my existing software or 'full install' and lose everything.

I chose upgrade and it spent some time gathering information, building drivers etc...

When it rebooted it came up with a Setup screen that said it was installing devices such as keyboard, mouse. (During this time your screen may flicker etc).

It gets about half way through and then I get a message saying:
"Digital Signature Not Found on Intel(R) 82815 Graphics Controller, Do you want to continue installation?"

It doesn't matter whether I press Yes or No at this point, it continues the installation for a short time and then flashes up the blue screen of death saying:
"STOP: 0x0000001E {0xC0000005,0X00000000,0X00000000,0X00000000}
KMODE_EXCEPTION_NOT_HANDLED

Beginning dump of physical memory
Physical memory dump complete. Contact your system administrator or technical support group."

More like contact Alcoholics Anonymous, this thing is driving me mad!

So far, I've tried booting into Safe Mode but no joy, it still brings up the 'setup' screen and tries to continue setting up. I've tried Safe Mode with networking, and command prompt but no good. I've tried last known configuration but there isn't another one. I've tried Enable VGA mode? but that didn't do anything.

I've tried booting from the CD and Repairing the installation again, but upon reboot it still tries to continue setting up.

I just want to turn off the setting up now and boot into the existing operating system.

I tried booting into Console Repair and managed to copy Boot.ini to Boot2.ini and then copy Boot.bak to Boot.ini in the hope that this would maybe bypass the setup screen, but still no joy.

I just want to get back into the computer now.. I don't care about the COM port problem any more...

Please please please help if you can.

I've looked at the Microsoft site regarding the fault and it looks like its a drivers issue according to them. I've managed to boot from a Knoppix CD (a kind of Linux OS on CD that you can boot from without installing) and I can see all the files etc on the hard drive so I could get in and alter something if needs be.

I've considered installing a fresh install on the D drive but not sure what that would achieve as I don't know how to get around the problem when I get into windows. Also I'm very conscious of not deleting any of the software on the computer. It has about £3000 worth of software on there, a lot of it has special 'keys' that are transferred from a disk to the hard drive. If I have to re-format I'll lose all that.

I need to switch off / delete / edit the file that is calling this "setup" to start on boot up.

A big thanks for any light you can shed on this.. I've tried to provide as much info as possible but if you need anymore just ask. I've posted this question on a few sites already but without any major joy, just discovered this site and thought I'd give it a shot...

Cheers

JT

[Mystic] · 11-06-2004, 07:32 PM

Hi,

Your going to have to format mate. Something has gone wrong in the installtion. Search on the Microsoft KB site... http://support.microsoft.com/ other than that, I can't suggest much.

JohnnyT · 11-07-2004, 03:48 AM

Mystic

I was afraid of that. I'm going to try a different installation disk. Then if that doesn't work, I'm going to try installing to a different partition. If I can just get access to windows and to the software on there then I'm not fussed if I have to leave the two installations on there. The main thing is to get at the software.

If I have to reformat the whole thing then I'm going to shave my head and retire to a large cave near Nepal where I shall live off the land as a hermit, I shall also make sure that if anyone offers me a computer containing any Microsoft product, I cut off their heads, and pop them on a spike alongside the others....

Thanks for you help mate, even if it was news I didn't want to hear...

11-06-2004, 04:47 AM	#1 (permalink)
JohnnyT Registered User Join Date: Nov 2004 Posts: 4 OS: Win XP	Win 2000: kmode exception not handled - any ideas? Hi, Due to my laptop having a strange COM port problem I decided to try and fix it by doing a 'repair' with my Windows 2000 Professional disk. When I put the disk in, it asked if I wanted to 'upgrade' and keep all my existing software or 'full install' and lose everything. I chose upgrade and it spent some time gathering information, building drivers etc... When it rebooted it came up with a Setup screen that said it was installing devices such as keyboard, mouse. (During this time your screen may flicker etc). It gets about half way through and then I get a message saying: "Digital Signature Not Found on Intel(R) 82815 Graphics Controller, Do you want to continue installation?" It doesn't matter whether I press Yes or No at this point, it continues the installation for a short time and then flashes up the blue screen of death saying: "STOP: 0x0000001E {0xC0000005,0X00000000,0X00000000,0X00000000} KMODE_EXCEPTION_NOT_HANDLED Beginning dump of physical memory Physical memory dump complete. Contact your system administrator or technical support group." More like contact Alcoholics Anonymous, this thing is driving me mad! So far, I've tried booting into Safe Mode but no joy, it still brings up the 'setup' screen and tries to continue setting up. I've tried Safe Mode with networking, and command prompt but no good. I've tried last known configuration but there isn't another one. I've tried Enable VGA mode? but that didn't do anything. I've tried booting from the CD and Repairing the installation again, but upon reboot it still tries to continue setting up. I just want to turn off the setting up now and boot into the existing operating system. I tried booting into Console Repair and managed to copy Boot.ini to Boot2.ini and then copy Boot.bak to Boot.ini in the hope that this would maybe bypass the setup screen, but still no joy. I just want to get back into the computer now.. I don't care about the COM port problem any more... Please please please help if you can. I've looked at the Microsoft site regarding the fault and it looks like its a drivers issue according to them. I've managed to boot from a Knoppix CD (a kind of Linux OS on CD that you can boot from without installing) and I can see all the files etc on the hard drive so I could get in and alter something if needs be. I've considered installing a fresh install on the D drive but not sure what that would achieve as I don't know how to get around the problem when I get into windows. Also I'm very conscious of not deleting any of the software on the computer. It has about £3000 worth of software on there, a lot of it has special 'keys' that are transferred from a disk to the hard drive. If I have to re-format I'll lose all that. I need to switch off / delete / edit the file that is calling this "setup" to start on boot up. A big thanks for any light you can shed on this.. I've tried to provide as much info as possible but if you need anymore just ask. I've posted this question on a few sites already but without any major joy, just discovered this site and thought I'd give it a shot... Cheers JT

11-06-2004, 07:32 PM	#2 (permalink)
[Mystic] Registered User Join Date: Nov 2004 Location: New Zealand Posts: 247 OS: Supporting: 9x/ME/NT/2000/2003/XP	Hi, Your going to have to format mate. Something has gone wrong in the installtion. Search on the Microsoft KB site... http://support.microsoft.com/ other than that, I can't suggest much. __________________ <insert l33t signature here>

11-07-2004, 03:48 AM	#3 (permalink)
JohnnyT Registered User Join Date: Nov 2004 Posts: 4 OS: Win XP	Mystic I was afraid of that. I'm going to try a different installation disk. Then if that doesn't work, I'm going to try installing to a different partition. If I can just get access to windows and to the software on there then I'm not fussed if I have to leave the two installations on there. The main thing is to get at the software. If I have to reformat the whole thing then I'm going to shave my head and retire to a large cave near Nepal where I shall live off the land as a hermit, I shall also make sure that if anyone offers me a computer containing any Microsoft product, I cut off their heads, and pop them on a spike alongside the others.... Thanks for you help mate, even if it was news I didn't want to hear...