Tech Support Forum - Announcements in Forum : Win 98 & ME Support

dai · 05-13-2008 until 06-13-2028

Please read the information before you send threads to the security forum.
Please help us to streamline the process of posting logs.
Important information prior to posting a log.

The Security area has their hands full with the overwhelming requests to analyze a set of logs. The workload is simply more than they can keep up with at this time.

Therefore, we are asking that all Team Members assist our friends on the Security Team by making sure that those we refer actually need the service. In addition, those who do need the service must be prepared properly when they are sent to the security area.

A reminder that we are not at liberty to assist with logs or any security problem or suggest interventions for those problems without the necessary training at the TSF academy. Those decisions must be left to Security Team Members.

We do have an obligation to guide the person who needs assistance in order for them to be helped in an efficient manner. Please review the following suggestions:

When we see a post that appears to have malware, we must prepare the person/thread to be moved to that area. Hardware and/or software issues need to be cleared up prior to being moved to the security area.

When we request that a person post a log series in the security area, please move (or have a mod move it) the total thread. The series of logs needs to be posted as another step in the thread process. The history of intervention is important to the security team member and all interaction information must be included.

We need to remind the person who has suspected malware issues to follow the instructions listed below:

IMPORTANT – Read This Before Posting For Malware Removal Help

If you have difficulty with any of the listed steps, move on to the next one, and make note of the issue in your reply.

Be sure to reach Step 5 and post these requested logs in your next reply:

Panda results (attached)

main.txt

extra.txt (attached)

Note: The HijackThis Log Help Forum is extremely busy, and it may take some time before you receive a reply from the security area. Please be patient.

Geekgirl · 01-04-2008 until 02-04-2020

After a long discussion, Chevy and I have come to the same conclusion - Registry Cleaners, while sometimes useful, can and will ultimately cause more problems than they solve.

Leo Notenboom (Ask Leo!) Wrote

Quote:

My fundamental belief is that the best registry cleaner is no registry cleaner at all. Most people simply don't need it, and don't need to run one.
Many people reach for a registry cleaner when an application is having problems, or when Windows is misbehaving. The problem is that these types of situations rarely respond to registry "cleaning" - it often requires application or Windows-specific resolution.

Please refrain from advising that members use these utilities.

Thank you
TSF Management

Registry Cleaners

Chevy · 11-12-2005 until 12-13-2010

For all our members, here's the Microsoft Computing Team Roster:

Manager's -

Chevy (Semi-Retired),
Geekgirl
elf

Moderator's -

Mentor's -

Techs -

If you have any questions or are unsure about a suggested fix, feel free to contact anyone on this list. We're here to help.

This doesn't mean that these are the only people who can help you. These are just the members that have shown an above-average ability to provide quality support, and have shown that they are willing to continue to provide their services on a long-term basis.

TSF thrives on the idea that anyone who can help, should. If you can help out, then please do so.

You will also be able to tell if any member is on the Microsoft Team, by there Team banner:

Chevy · 06-03-2005 until 06-04-2020

It is amazing how many requests for support we get which lack the necessary information to come to a proper analysis of the problem and a fitting solution. This results in posts with requests for more information, and information, going back and forth, possibly loosing valuable time. In order to be able to provide you with the appropriate support we would like you to provide the following information:

If you are seeking help for spyware/antivirus issues, or wish to have your Hijack This log checked, please do not post here!

The Security Center has several sections specifically set up for antivirus and antispyware issues. Please read this post before you submit your question.

The Security Center is staffed with TSF's best analysts - they're the ones who can help you the most with malware related issues.

If you need assistance with IE, please provide us with what version you are using in your thread. (IE6 or IE7)

SOFTWARE:

- Brand; program; version and build. If Service Packs are installed, mention these too.
- If the program produces an error, either upload a screenshot of the error message (ALT+PrtScrn), or literally quote
the error in your post at the forum (Preferred).

DRIVERS PROBLEMS:

- Brand and model of the hardware the driver is supposed to work with.
- Version of the driver.
- If the driver produces an error, either upload a screenshot of the error message (ALT+PrtScrn), or literally quote
the error in your post at the forum (Preferred).

OPERATING SYSTEM (OS):

- Version of the OS. If Service Packs are installed, mention these too.
- If the OS produces an error, either upload a screenshot of the error message (ALT+PrtScrn), or literally quote
the error in your post at the forum (Preferred).
- Were there recent crashes that could have caused this problem?
- Did you install new software recently? If this is the case: Which software? (Brand, version, build)
- Did you do any of the following:
- Run a scan with an updated anti-virus program?
- Run a scan with an updated anti-Trojan program?
- Run a scan with an updated root kit detection program? (This only for Windows NT, W2K and newer!)
- Run anti-spyware scans with at least two freshly updated anti-spyware programs? (If so, which ones?)
If any of these program found something, provide us with the information on what it/they found.

HARDWARE:

- Brand (if any), model and configuration of the system (including which OS, Service Packs etc.)
- Type of hardware you're having the problem with.
- Provide a description of the problem you encountered which is as exact as possible.
- If you don't know your hardware specifications use Belarc Advisor
it creates a detailed profile of the installed soft~ and hardware on your system, including Microsoft
Hotfixes, and displays the results in your Web browser. All of your PC profile information is kept private on
your own PC and is not sent to any web server. NOTE: When providing this information please remove any
licenses, listed in the results.

INCLUDING IMAGES IN YOUR POSTS:

If you want to know how to include images in your posts; all necessary information can be found in this excellent article by Zazula at: stickies

IN ALL OF THE ABOVE:

- Provide us with information about the steps you have taken to solve the problem yourself, this is important!

Thanks for your cooperation - it really helps to keep TSF organized, which speeds up the resolution process.

Chevy,Geekgirl Manager(s), Microsoft Computing Forums

05-13-2008 until 06-13-2028
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 38,590 OS: vista 32x ultimate retail	Please read the information before you send threads to the security forum. Please read the information before you send threads to the security forum. Please help us to streamline the process of posting logs. Important information prior to posting a log. The Security area has their hands full with the overwhelming requests to analyze a set of logs. The workload is simply more than they can keep up with at this time. Therefore, we are asking that all Team Members assist our friends on the Security Team by making sure that those we refer actually need the service. In addition, those who do need the service must be prepared properly when they are sent to the security area. A reminder that we are not at liberty to assist with logs or any security problem or suggest interventions for those problems without the necessary training at the TSF academy. Those decisions must be left to Security Team Members. We do have an obligation to guide the person who needs assistance in order for them to be helped in an efficient manner. Please review the following suggestions: When we see a post that appears to have malware, we must prepare the person/thread to be moved to that area. Hardware and/or software issues need to be cleared up prior to being moved to the security area. When we request that a person post a log series in the security area, please move (or have a mod move it) the total thread. The series of logs needs to be posted as another step in the thread process. The history of intervention is important to the security team member and all interaction information must be included. We need to remind the person who has suspected malware issues to follow the instructions listed below: IMPORTANT – Read This Before Posting For Malware Removal Help If you have difficulty with any of the listed steps, move on to the next one, and make note of the issue in your reply. Be sure to reach Step 5 and post these requested logs in your next reply: Panda results (attached) main.txt extra.txt (attached) Note: The HijackThis Log Help Forum is extremely busy, and it may take some time before you receive a reply from the security area. Please be patient. __________________

11-12-2005 until 12-13-2010
Chevy Semi-Retired Manager, Microsoft Support Join Date: Jul 2003 Location: Notlob Posts: 5,142 OS: Vista Ultimate My System	Who's Helping You For all our members, here's the Microsoft Computing Team Roster: Manager's - Chevy (Semi-Retired), Geekgirl elf Moderator's - Fox nickster_uk justpassingby Go The Power POADB Mentor's - OldGrayGary jcgriff2 Techs - Lydokane Scottydont2841 BMR777 XtabbedoutX Dunedin Placehold ThorXP If you have any questions or are unsure about a suggested fix, feel free to contact anyone on this list. We're here to help. This doesn't mean that these are the only people who can help you. These are just the members that have shown an above-average ability to provide quality support, and have shown that they are willing to continue to provide their services on a long-term basis. TSF thrives on the idea that anyone who can help, should. If you can help out, then please do so. You will also be able to tell if any member is on the Microsoft Team, by there Team banner: __________________ “My philosophy, like color television, is all there in black and white” -M. Python

06-03-2005 until 06-04-2020
Chevy Semi-Retired Manager, Microsoft Support Join Date: Jul 2003 Location: Notlob Posts: 5,142 OS: Vista Ultimate My System	Please Read before Posting! It is amazing how many requests for support we get which lack the necessary information to come to a proper analysis of the problem and a fitting solution. This results in posts with requests for more information, and information, going back and forth, possibly loosing valuable time. In order to be able to provide you with the appropriate support we would like you to provide the following information: If you are seeking help for spyware/antivirus issues, or wish to have your Hijack This log checked, please do not post here! The Security Center has several sections specifically set up for antivirus and antispyware issues. Please read this post before you submit your question. The Security Center is staffed with TSF's best analysts - they're the ones who can help you the most with malware related issues. If you need assistance with IE, please provide us with what version you are using in your thread. (IE6 or IE7) SOFTWARE: - Brand; program; version and build. If Service Packs are installed, mention these too. - If the program produces an error, either upload a screenshot of the error message (ALT+PrtScrn), or literally quote the error in your post at the forum (Preferred). DRIVERS PROBLEMS: - Brand and model of the hardware the driver is supposed to work with. - Version of the driver. - If the driver produces an error, either upload a screenshot of the error message (ALT+PrtScrn), or literally quote the error in your post at the forum (Preferred). OPERATING SYSTEM (OS): - Version of the OS. If Service Packs are installed, mention these too. - If the OS produces an error, either upload a screenshot of the error message (ALT+PrtScrn), or literally quote the error in your post at the forum (Preferred). - Were there recent crashes that could have caused this problem? - Did you install new software recently? If this is the case: Which software? (Brand, version, build) - Did you do any of the following: - Run a scan with an updated anti-virus program? - Run a scan with an updated anti-Trojan program? - Run a scan with an updated root kit detection program? (This only for Windows NT, W2K and newer!) - Run anti-spyware scans with at least two freshly updated anti-spyware programs? (If so, which ones?) If any of these program found something, provide us with the information on what it/they found. HARDWARE: - Brand (if any), model and configuration of the system (including which OS, Service Packs etc.) - Type of hardware you're having the problem with. - Provide a description of the problem you encountered which is as exact as possible. - If you don't know your hardware specifications use Belarc Advisor it creates a detailed profile of the installed soft~ and hardware on your system, including Microsoft Hotfixes, and displays the results in your Web browser. All of your PC profile information is kept private on your own PC and is not sent to any web server. NOTE: When providing this information please remove any licenses, listed in the results. INCLUDING IMAGES IN YOUR POSTS: If you want to know how to include images in your posts; all necessary information can be found in this excellent article by Zazula at: stickies IN ALL OF THE ABOVE: - Provide us with information about the steps you have taken to solve the problem yourself, this is important! Thanks for your cooperation - it really helps to keep TSF organized, which speeds up the resolution process. Chevy,Geekgirl Manager(s), Microsoft Computing Forums __________________ “My philosophy, like color television, is all there in black and white” -M. Python