Computer freezes when DSL software is activated

tony873004 · 11-25-2003, 08:02 PM

This is from a friend's computer. I had to post it for him because he can't get online anymore. His computer freezes when he tries to activate his DSL software. CNTL ALT DEL doesn't even work. Is there anything in this log file that might be causing problems? Any help would be appreciated.

Logfile of HijackThis v1.97.5
Scan saved at 7:53:22 PM, on 11/24/03
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\WINMODEM.101\wmexe.exe
C:\PROGRAM FILES\ENCOMPASS\ENCMONTR.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WEBSCANX.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSSTAT.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATICWD32.EXE
C:\WINDOWS\SYSTEM\ATITASK.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\AVCONSOL.EXE
C:\WINDOWS\SYSTEM\MSWHEEL.EXE
C:\WINDOWS\SYSTEM\EN4060CT.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\WINDOWS\RunDLL.exe
C:\TOOLS_95\IOWATCH.EXE
C:\TOOLS_95\IMGICON.EXE
C:\SIERRA\CARDSTUDIO\PLNRNOTE.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\YAHOO!\MESSENGER\YMSGR_TRAY.EXE
C:\WINDOWS\DESKTOP\HIJACK\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://216.65.101.250/sbms/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/sbcyds...search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/customize/sbcyds.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://216.65.101.250/sbms/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/sbcyds...search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/customize/sbcyds.../www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://rd.yahoo.com/customize/sbcyds.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://rd.yahoo.com/customize/sbcyds.../www.yahoo.com
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\YCOMP5_1_4_0.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\YCOMP5_1_4_0.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [AtiCwd32] Aticwd32.exe
O4 - HKLM\..\Run: [AtiKey] Atitask.exe
O4 - HKLM\..\Run: [POINTER] C:\PROGRA~1\MSHARD~1\point32.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [AvconsoleEXE] C:\Program Files\Network Associates\McAfee VirusScan\avconsol.exe /minimize
O4 - HKLM\..\Run: [VsStatEXE] C:\Program Files\Network Associates\McAfee VirusScan\VSSTAT.EXE /SHOWWARNING
O4 - HKLM\..\Run: [VsEcomrEXE] C:\Program Files\Network Associates\McAfee VirusScan\vsecomr.exe
O4 - HKLM\..\Run: [EN4060C TaskBar] C:\WINDOWS\SYSTEM\en4060ct.exe
O4 - HKLM\..\Run: [$EnterNet] C:\PROGRAM FILES\NTS\ENTERNET 300\APP\EnterNet.exe -AutoStart
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [McAfeeWebScanX] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\RunServices: [winmodem] WINMODEM.101\wmexe.exe
O4 - HKLM\..\RunServices: [Encompass_ENCMONTR] C:\Program Files\Encompass\ENCMONTR.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [McAfeeWebScanX] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe /RUNSERVICES
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\YAHOO!\MESSEN~1\ypager.exe -quiet
O4 - Startup: Iomega Startup Options.lnk = C:\Tools_95\IMGSTART.EXE
O4 - Startup: Iomega Watch.lnk = C:\Tools_95\IOWATCH.EXE
O4 - Startup: Zip Disk Icons.lnk = C:\Tools_95\IMGICON.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: America Online 5.0 Tray Icon.lnk = C:\WINDOWS\MM2ENT.EXE
O4 - Startup: Event Planner Reminders Tray Icon.lnk = C:\SIERRA\CardStudio\PLNRnote.exe
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Yahoo! Login (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM)
O9 - Extra button: Dell Home (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O15 - Trusted Zone: *.sbcglobal.net
O15 - Trusted Zone: http://*.sbcglobal.net
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...7938.703599537
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.com/download.yaho...bio5_1_4_0.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yaho...ymmapi_416.dll

**jgvernonco** · 11-25-2003, 11:59 PM

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://216.65.101.250/sbms/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/sbcyd.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/customize/sbcyd...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://216.65.101.250/sbms/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/sbcyd.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/customize/sbcyd...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://rd.yahoo.com/customize/sbcyd...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://rd.yahoo.com/customize/sbcyd...//www.yahoo.com

These aren't "bugs", but his browser may be so confused that it has given up! :D

Open a new HJT log and check all of these items to be fixed. Then, with all browser and explorer windows closed, have HJT fix them.

Reboot.

Let us know what his status is and post a new HJT log, as well.

tony873004 · 11-26-2003, 03:53 PM

We fixed the problems you suggested. I'm helping him over the phone, so I can't send a new log file now. Fixing those did not solve his problem. Here's a more detailed description of his problem.

Immediatly after rebooting, he receives the messagebox, 10065:the session" no longer exists OK.

The software he uses to activate his DSL is
Enternet 300

When he runs it, it says
Cannot find gateway (it never said this back when it worked fine)
authenticating (this is normal)
Beginning negotiation (this is normal)
then it freezes and requires he power down the system.

I'm wondering if this is a problem he should take up with his DSL provider.

also, when it crashes, it draws a thin red horizontal line across the screen, about 1/4 inch from the top of the screen. The line looks 1 pixel wide.

Any other ideas?

athompson · 10-05-2004, 04:03 PM

I work for dsl support, if it does say cannot find gateway, have him try to uninstall all dsl software EXCEPT for enternt 300 which he would need to connect with. If he still isn't able to connect , then I would have him call ISP provider. I dunno if it freezes again, the ISP provider probably couldnt help w/that. Thats what these guys are for!

11-25-2003, 08:02 PM	#1 (permalink)
tony873004 Registered User Join Date: Nov 2003 Location: San Francisco Posts: 50 OS: xp	Computer freezes when DSL software is activated This is from a friend's computer. I had to post it for him because he can't get online anymore. His computer freezes when he tries to activate his DSL software. CNTL ALT DEL doesn't even work. Is there anything in this log file that might be causing problems? Any help would be appreciated. Logfile of HijackThis v1.97.5 Scan saved at 7:53:22 PM, on 11/24/03 Platform: Windows 98 SE (Win9x 4.10.2222A) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\SYSTEM\KERNEL32.DLL C:\WINDOWS\SYSTEM\MSGSRV32.EXE C:\WINDOWS\SYSTEM\MPREXE.EXE C:\WINDOWS\SYSTEM\WINMODEM.101\wmexe.exe C:\PROGRAM FILES\ENCOMPASS\ENCMONTR.EXE C:\WINDOWS\SYSTEM\mmtask.tsk C:\WINDOWS\SYSTEM\MSTASK.EXE C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WEBSCANX.EXE C:\WINDOWS\EXPLORER.EXE C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSSTAT.EXE C:\WINDOWS\TASKMON.EXE C:\WINDOWS\SYSTEM\SYSTRAY.EXE C:\WINDOWS\SYSTEM\ATICWD32.EXE C:\WINDOWS\SYSTEM\ATITASK.EXE C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\AVCONSOL.EXE C:\WINDOWS\SYSTEM\MSWHEEL.EXE C:\WINDOWS\SYSTEM\EN4060CT.EXE C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE C:\WINDOWS\RunDLL.exe C:\TOOLS_95\IOWATCH.EXE C:\TOOLS_95\IMGICON.EXE C:\SIERRA\CARDSTUDIO\PLNRNOTE.EXE C:\WINDOWS\SYSTEM\WMIEXE.EXE C:\PROGRAM FILES\YAHOO!\MESSENGER\YMSGR_TRAY.EXE C:\WINDOWS\DESKTOP\HIJACK\HIJACKTHIS.EXE R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://216.65.101.250/sbms/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/sbcyds...search/ie.html R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/customize/sbcyds.../www.yahoo.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://216.65.101.250/sbms/ R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/sbcyds...search/ie.html R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/customize/sbcyds.../www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://rd.yahoo.com/customize/sbcyds.../www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://rd.yahoo.com/customize/sbcyds.../www.yahoo.com O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\YCOMP5_1_4_0.DLL O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\YCOMP5_1_4_0.DLL O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe O4 - HKLM\..\Run: [SystemTray] SysTray.Exe O4 - HKLM\..\Run: [AtiCwd32] Aticwd32.exe O4 - HKLM\..\Run: [AtiKey] Atitask.exe O4 - HKLM\..\Run: [POINTER] C:\PROGRA~1\MSHARD~1\point32.exe O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme O4 - HKLM\..\Run: [AvconsoleEXE] C:\Program Files\Network Associates\McAfee VirusScan\avconsol.exe /minimize O4 - HKLM\..\Run: [VsStatEXE] C:\Program Files\Network Associates\McAfee VirusScan\VSSTAT.EXE /SHOWWARNING O4 - HKLM\..\Run: [VsEcomrEXE] C:\Program Files\Network Associates\McAfee VirusScan\vsecomr.exe O4 - HKLM\..\Run: [EN4060C TaskBar] C:\WINDOWS\SYSTEM\en4060ct.exe O4 - HKLM\..\Run: [$EnterNet] C:\PROGRAM FILES\NTS\ENTERNET 300\APP\EnterNet.exe -AutoStart O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER O4 - HKLM\..\Run: [McAfeeWebScanX] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe O4 - HKLM\..\RunServices: [winmodem] WINMODEM.101\wmexe.exe O4 - HKLM\..\RunServices: [Encompass_ENCMONTR] C:\Program Files\Encompass\ENCMONTR.EXE O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe O4 - HKLM\..\RunServices: [McAfeeWebScanX] C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\WebScanX.Exe /RUNSERVICES O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\YAHOO!\MESSEN~1\ypager.exe -quiet O4 - Startup: Iomega Startup Options.lnk = C:\Tools_95\IMGSTART.EXE O4 - Startup: Iomega Watch.lnk = C:\Tools_95\IOWATCH.EXE O4 - Startup: Zip Disk Icons.lnk = C:\Tools_95\IMGICON.EXE O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Startup: America Online 5.0 Tray Icon.lnk = C:\WINDOWS\MM2ENT.EXE O4 - Startup: Event Planner Reminders Tray Icon.lnk = C:\SIERRA\CardStudio\PLNRnote.exe O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O9 - Extra button: Related (HKLM) O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM) O9 - Extra button: Real.com (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM) O9 - Extra button: Yahoo! Login (HKLM) O9 - Extra 'Tools' menuitem: Yahoo! Login (HKLM) O9 - Extra button: Dell Home (HKCU) O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll O15 - Trusted Zone: .sbcglobal.net O15 - Trusted Zone: http://.sbcglobal.net O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...7938.703599537 O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.com/download.yaho...bio5_1_4_0.cab O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yaho...ymmapi_416.dll

11-25-2003, 11:59 PM	#2 (permalink)
jgvernonco Old Timer Join Date: Sep 2003 Location: Northern Arizona Posts: 7,958 OS: Vista Home Premium, SP 27	R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://216.65.101.250/sbms/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/sbcyd.../search/ie.html R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/customize/sbcyd...//www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://216.65.101.250/sbms/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/sbcyd.../search/ie.html R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/customize/sbcyd...//www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://rd.yahoo.com/customize/sbcyd...//www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://rd.yahoo.com/customize/sbcyd...//www.yahoo.com These aren't "bugs", but his browser may be so confused that it has given up! :D Open a new HJT log and check all of these items to be fixed. Then, with all browser and explorer windows closed, have HJT fix them. Reboot. Let us know what his status is and post a new HJT log, as well. __________________ Donations keep TSF moving forward. Please help. http://www.myspace.com/speedbumpthecelt

11-26-2003, 03:53 PM	#3 (permalink)
tony873004 Registered User Join Date: Nov 2003 Location: San Francisco Posts: 50 OS: xp	We fixed the problems you suggested. I'm helping him over the phone, so I can't send a new log file now. Fixing those did not solve his problem. Here's a more detailed description of his problem. Immediatly after rebooting, he receives the messagebox, 10065:the session" no longer exists OK. The software he uses to activate his DSL is Enternet 300 When he runs it, it says Cannot find gateway (it never said this back when it worked fine) authenticating (this is normal) Beginning negotiation (this is normal) then it freezes and requires he power down the system. I'm wondering if this is a problem he should take up with his DSL provider. also, when it crashes, it draws a thin red horizontal line across the screen, about 1/4 inch from the top of the screen. The line looks 1 pixel wide. Any other ideas?

10-05-2004, 04:03 PM	#4 (permalink)
athompson Registered User Join Date: Oct 2004 Posts: 1 OS: XP	I work for dsl support, if it does say cannot find gateway, have him try to uninstall all dsl software EXCEPT for enternt 300 which he would need to connect with. If he still isn't able to connect , then I would have him call ISP provider. I dunno if it freezes again, the ISP provider probably couldnt help w/that. Thats what these guys are for!