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#1 (permalink) |
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Registered User
Join Date: Nov 2003
Location: San Francisco
Posts: 50
OS: xp
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internet explorer crashes
Internet Explorer regularly crashes on me. It worked fine for years. I upgraded to 6.0 about a year ago. But about 1 month ago, it started crashing on me all the time. When I open it, it opens just fine. I can surf the web just fine in the beginning, but after navigating to a few different sites, the problems begin. When I try to navigate to a new site by either typing the URL in the address bar, or choosing FAVORITES, it crashes. However, I never have a problem going to a different page by clicking a link. When I try typing an address in the address bar, it duplicates my keypresses for about 4 or 5 characters, then displays the "This program has performed an illegal operation" message. For example, if I try to type techsupportforum.com, my address bar will read tteecch, and then it crashes. Sometimes when I click OK to the "illegal" message box, it just closes the window, and other times, it gives me the blue screen saying system is busy. Then I have to do a hard reboot. Other times, it does the hard reboot for me. Often, just clicking on the menu item FAVORITES crashes IE or the entire computer. I don't even have to choose anything. Actually, it doesn't even show me my favorites. It just crashes right there. Sometimes I get the illegal message box, sometimes I get a message from Microsoft saying "Sorry for the inconvienece, IE has encountered a problem and needs to be shut down". It asks me if I'd like to Send or Dont Send a trouble report.
Here's what I've done so far to try to eliminate the problem: 1. I downloaded and used Norton Anti-virus. I assume that it's the latest version since I downloaded it from their website. 2. I downloaded and used SPYBOT search and destroy. It found lots of stuff to destroy, stuff like CometCursor and a bunch of other programs that installed themselves on my system without my permission over the years. 3. I went to Add / Remove software, choose Internet Explorer, and choose the Fix IE option. 4. I re-installed Internet Explorer. (I did not uninstall it first) After doing all these things, the problems still continue. For what it's worth: The problem started around the time my puppy got big enough to jump on my desk and walk across the keyboard. Often, I'd come to my computer in the morning and find little annoying problems, such as Windows help files open that I didn't open, Caps Lock, or Num Lock engaged. But nothing that I couldn't fix by either undoing it or rebooting. Not sure if this has anything to do with it, but the timeing is right. Thanks in advance to anyone who might have any suggestions. |
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#2 (permalink) |
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Old Timer
Join Date: Sep 2003
Location: Northern Arizona
Posts: 7,958
OS: Vista Home Premium, SP 27
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First question; do you now have IE 6, SP1? If not, I recommend that you go to the MS site, download and install it.
Hmmm, no other questions. When a system has been badly infected, there are often stragglers that the programs did not catch. I would recommend that you download Hijack This from the link below, create. copy and paste a log here. We'll see if there is anything there standing in your way. http://mjc1.com/mirror/hjt/ |
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#3 (permalink) |
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Registered User
Join Date: Nov 2003
Location: San Francisco
Posts: 50
OS: xp
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Thanks for your response. I hope you can help me
Logfile of HijackThis v1.97.5 Scan saved at 11:41:32 AM, on 11/10/03 Platform: Windows 98 Gold (Win9x 4.10.1998) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\SYSTEM\KERNEL32.DLL C:\WINDOWS\SYSTEM\MSGSRV32.EXE C:\WINDOWS\SYSTEM\MPREXE.EXE C:\WINDOWS\SYSTEM\mmtask.tsk C:\PROGRAM FILES\DR SOLOMON'S\ANTI-VIRUS\WGFE95.EXE C:\WINDOWS\SYSTEM\MSTASK.EXE C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE C:\WINDOWS\EXPLORER.EXE C:\WINDOWS\SYSTEM\SYSTRAY.EXE C:\PROGRAM FILES\ZIPMAGIC\ZM32.EXE C:\XITAMI\XIWIN32.EXE C:\PROGRAM FILES\NIKON\NKVIEW\EVLSTNR.EXE C:\WINDOWS\SYSTEM\MSREXE.EXE C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE C:\WINDOWS\SYSTEM\DDHELP.EXE C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE C:\PROGRAM FILES\MICROSOFT VISUAL STUDIO\VB98\VB6.EXE C:\WINDOWS\DESKTOP\HIJACKTHIS.ZIP\HIJACKTHIS.EXE R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.searchnow.ws/search/ R1 - HKCU\Software\Microsoft\Internet Explorer,Default_Search_URL = http://www.searchnow.ws/search/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.clickyestoenter.net/search.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.clickyestoenter.net/search.htm R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.clickyestoenter.net/search.htm R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.presario.net/scripts/r...s=search&i=enu R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://keyword.netscape.com/keyword/%s R3 - URLSearchHook: XTSearchHook Class - {6E6DD93E-1FC3-4F43-8AFB-1B7B90C9D3EB} - C:\PROGRAM FILES\XUPITER\UPDATES\XTSEARCH.DLL (file missing) N1 - Netscape 4: user_pref("browser.startup.homepage", "gravitysimulator.com"); (C:\NETSCAPE\Users\default\prefs.js) O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\YCOMP5_1_3_0.DLL O2 - BHO: (no name) - {4401FDC3-7996-4774-8D2B-C1AE9CD6CC25} - C:\PROGRA~1\E-BOOK~1\FLIPAL~1\FpLaunch.DLL (file missing) O2 - BHO: Clear Search - {947E6D5A-4B9F-4CF4-91B3-562CA8D03313} - C:\PROGRAM FILES\CLEARSEARCH\IE_CLRSCH.DLL O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\WINDOWS\DOWNLOADED PROGRAM FILES\YCOMP5_1_3_0.DLL O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun O4 - HKLM\..\Run: [SystemTray] SysTray.Exe O4 - HKLM\..\Run: [ZipMagic] C:\Program Files\ZipMagic\zm32.exe O4 - HKLM\..\Run: [xitami] C:\XITAMI\XIWIN32.EXE O4 - HKLM\..\Run: [AtiCwd32] Aticwd32.exe O4 - HKLM\..\Run: [AtiKey] Atitask.exe O4 - HKLM\..\Run: [EVENTLISTENER] C:\Program Files\Nikon\NkView\EvLstnr.exe O4 - HKLM\..\Run: [System Service] C:\WINDOWS\SYSTEM\MSREXE.EXE O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\RunServices: [Winguard] C:\PROGRA~1\DRSOLO~1\ANTI-V~1\WGFE95.EXE O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe" O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe" O9 - Extra button: Related (HKLM) O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM) O9 - Extra button: Net2Phone (HKLM) O9 - Extra 'Tools' menuitem: Net2Phone (HKLM) O12 - Plugin for .jpg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll O12 - Plugin for .rmf: C:\NETSCAPE\PROGRAM\PLUGINS\NPBeatSP.dll O12 - Plugin for .exe: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll O12 - Plugin for .wav: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll O12 - Plugin for .avi: C:\NETSCAPE\PROGRAM\PLUGINS\npavi32.dll O12 - Plugin for .au: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll O16 - DPF: Yahoo! Chat 1.2 - http://cs3.chat.yahoo.com/c121/chat.cab O16 - DPF: {BC879464-FEA5-11D3-80FD-005004C3CC3F} (DownLoadPhoneFree Class) - http://phonefree.interactive.net/ClientDownLoad.cab O16 - DPF: Yahoo! Backgammon - http://download.games.yahoo.com/game...ts/y/at0_x.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Control) - http://content.communities.msn.com/scr/MsnPUpld.cab O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab O16 - DPF: {DC187740-46A9-11D5-A815-00B0D0428C0C} - file://C:\AA My Documents\MySetups\TestOfInstallShield\Express\WebDeployment\DiskImages\DISK1\setup.cab O16 - DPF: {67085ECE-F45C-482A-B47B-30B5214EA18E} (AtlFlip Class) - http://www.flipviewer.com/exe/fvlite.cab O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/249201d1d680d69...p/RdxIE601.cab O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...935.5097453704 O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.com/download.yaho...bio5_1_3_0.cab O16 - DPF: {1D22748E-3692-436A-AF78-B8537B1083BA} - http://www.andersson-design.com/gravity/web/setup.cab O16 - DPF: {421A63BA-4632-43E0-A942-3B4AB645BE51} - http://i.rn11.com/iwasher/pptproacta...twasherpro.cab O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = pacbell.net O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 206.13.30.12,206.13.29.12
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#5 (permalink) |
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Old Timer
Join Date: Sep 2003
Location: Northern Arizona
Posts: 7,958
OS: Vista Home Premium, SP 27
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R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about :blank
R3 - URLSearchHook: XTSearchHook Class - {6E6DD93E-1FC3-4F43-8AFB-1B7B90C9D3EB} - C:\PROGRAM FILES\XUPITER\UPDATES\XTSEARCH.DLL (file missing) O2 - BHO: (no name) - {4401FDC3-7996-4774-8D2B-C1AE9CD6CC25} - C:\PROGRA~1\E-BOOK~1\FLIPAL~1\FpLaunch.DLL (file missing) O2 - BHO: Clear Search - {947E6D5A-4B9F-4CF4-91B3-562CA8D03313} - C:\PROGRAM FILES\CLEARSEARCH\IE_CLRSCH.DLL O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/249201d1d680d6...ip/RdxIE601.cab Most of this is about the Clearsearch Hijacker. Open a new HJT log, and check all of the above entries to be fixed. Then, with all explorer and browser windoes closed, tell HJT to fix them. Reboot. Then, find and delete the following files: C:\PROGRAM FILES\XUPITER\UPDATES\XTSEARCH.DLL (folder) C:\PROGRA~1\E-BOOK~1\FLIPAL~1\FpLaunch.DLL (use your search tool. C:\PROGRAM FILES\CLEARSEARCH\IE_CLRSCH.DLL (usually a folder) Open a new HJT log and paste it here, so we can look for stragglers. |
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#6 (permalink) | |
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Registered User
Join Date: Nov 2003
Location: or
Posts: 4
OS: win98
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I'm having the same problem at the original poster. Can someone help me with this please.
Thank you. Quote:
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#7 (permalink) | |
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Old Timer
Join Date: Sep 2003
Location: Northern Arizona
Posts: 7,958
OS: Vista Home Premium, SP 27
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Re: Re: internet explorer crashes
Quote:
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#8 (permalink) |
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Registered User
Join Date: Nov 2003
Location: San Francisco
Posts: 50
OS: xp
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jgvernonco, you are a genius! I let hijack fix all the things you recommended, but I couldn't find 2 of those 3 files you recommended I delete after the re-boot, but the problem seems to have vanished!! Thank you very much.
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