kycoo_ghost

i have talked about window update problem in other thread but this is a different problem. yesterday i was starting my comp(laptop) and i removed the MSN Photo upload tool installed in my laptop by my mom when she was using it. it was in the C:\WIN95\Downloaded Installations. I have a win98 first edition laptop.

i didnt do anything else, i just wanted to restart the comp because the mouse arrow was slow and hanging at some times. when i restarted the comp, the usual error msg "DGLOAD16.EXE" error came up but then, the next dialog box was this

Dialog box Title EXPLORER.EXE
This program has performed an illegal operationa and must be shut down. I restarted several times and the scandisk program (because i shut down improperly) came up and the DGLOAD16.EXE error came up next, and then the same EXPLORER.EXE error comes up. can some1 tell me if my comp os is screed up? please.

do i have to reinstall the os? i dont have a win98 os and resources disk they give out with other dell laptops and deskptops. i have a winME from my desktop. can i use that? please, i am in real trouble. i need help.

(i am writing this msg from my WinME desktop)

kycoo_ghost

this is what used to come

when i get past the pasword and user name part the error message explorer.caused an invalid page fault in explorer.exe 0177:00401f31 comes up

then i followed instruction from the ms website something about going to the command prompt only startup option and then type in
ren C:\explorer.exe explorer.old

i tried this way.didnt work. i tried it with WIN95\explorer.exe explorer.old. it did not work that waay

then i went to another page in ms support website that told me to edit the system.ini file in command prompt only. it told me to put a semicolon(;) in front of the "shell=Explorer.exe" line and entering a new line "shell=Explorer.exe' after that.

I did that, then it came a blank black screen. so it didnt work. i went back and undid the edit in the system.ini file.After restart into safe mode, i got a dispaly settings property dialog box.I pressent ok keeping it in default. then it restarted again. then the error message came:
Error loading Explorer.exe (or windows). You must reinstall windows.

then i restarted into normal modebut it came in safe mode like screen size, then it said something about the new display settings not working with hardware or adapter. then when i pressed enter, it said the same error "Error loading Explorer.exe. You must reinstall windows."

please i dont trust the ms websote to give specific details for my situation but i need to correct the laptop error as soon as i can. I still have the WinMe desktop os cd and its resources. to correct just the explorer error, can i use the OS cd from WinMe .

please can any1 help me. i beg u...

kycoo_ghost

i used to edit the system.ini file without the startup disk.
http://support.microsoft.com/?kbid=306599
and today i went to bootdisk.com to make the win98 startup disk/boot up disk and i used the same procedure in teh above website but nothing happened.

it is still saying
Error loading Explorer.exe You must reinstall Windows

kycoo_ghost

i went to another website
http://www.dewassoc.com/support/useful/boot_disks.htm
where i found a way to extract the files to make the startup disk and i put it into the drive and started the computer. now instead of the normal,logged,safe mode kinda startup options, i got the win98 startup menu with the cd-rom or without the cd-rom support. that kinda menu.

but i am still unsure of the exact procedure according to my comp. i saw
http://support.microsoft.com/?kbid=299313
but earlier when i check in my C:\WIN95, there was no OPTIONS directory in my comp. it said invalid file or directory. and also there was
http://support.microsoft.com/kb/186300/EN-US/
to make a boot up disk or startup disk (or whatever it is) which didnt work out because EBD directory was an invalid file or directory.

P.S. please dont think taht i am spamming my own thread or something. i am just really worried and i am wanting to get a procedure to make my comp alright asap. i am worried maybe it is the blackworm virus that attacks 3rd day of every month. my comp went down on fri, feb 3. that isnt possible because i didnt open any virus mail on this comp. still i am not sure.

kycoo_ghost

please someone help me fast.

Geekgirl

Ok first did this laptop have 95 on it and you upgraded to 98? I dont understand when you deleted MSN Photo upload tool it was in the C:\WIN95\Downloaded Installations.
Now, you keep talking about your winME from your desktop computer, no you cant use that cd what so ever for your current issue.
What you do need is a 98 cd in order to resolve your problem.
I think you should have been alittle more patient and waited for instructions from someone who could help you. You may have pooched the whole system ever more so.
Do you have a friend that you can borrow their 98 cd from so we can get you up and running again?
So at this point when you boot the system what is the outcome?

kycoo_ghost

i dont know. i got this laptop from my dad who got it from his office. the laptop is pretty old and so they gave it to him. the bootom of the laptop with the COA says Microsoft Windows 98 Second Edition. Bu the Everest Ultimate edition and AIDA32 i downloaded and made a report said that it was Windows 98.there was no special mention about "SE". this is the data i posted in my other thread "win98 os system) in this forum.
"Operating System Properties:
OS Name Microsoft Windows 98
OS Code Name Memphis
OS Language English (United States)
OS Kernel Type Windows 98
OS Version 4.10.1998 (Win98 Retail)
OS Service Pack [ TRIAL VERSION ]
OS Installation Date 5/19/03
OS Root C:\WIN95

as u can see in the last line, even though the os is win98, it says C:\WIN95.
I just wanted to remove stuff i didnt need. like the MSN Photo Upload tool(when my mom used teh laptop) that was tehre. I removed it. and some other i tried to remove. but it said "Failed to remove". after that the mouse was slowed down and so i wanted to restarted the computer. when i did, this problem started. yes i right-clicked and removed the MSN Photo upload tool that was in the C:\WIN95\Downloaded Installations.

sorry, i didnt know what to do. i was just panicking a lot. no, i have no friend i can borrow the 98 cd from. i thought i can follow the instructions from the MS website. that just made it more problematic. when i turn the power, the laptop starts the AVG bootup scanner and and after sometime, something C:\NOVELL or something shows up like a MS-DOS command line. I think it may be because of the following line being in the Autoexec.bat i saw in teh system configuration utility when i run msconfig. This was before when the laptop was fine.

PATH C:\Novell\Client32;%PATH%
right under this
C:\PROGRA~1\GRISOFT\AVGFRE~1\BOOTUP.EXE


After that, an error dialog box comes up saying that DGLOAD16.EXE wasnt found. this error came up before when my laptop was running ok even though the error dialog box came up at every startup. that didnt affect anything

anyway, after the DGLOAD16.EXE error, another error comes now. it is like white with grey small boxes. it says

Error loading EXPLORER.EXE
You must reinstall windows

And then the only option is to press enter in th keyboard, mouse doesnt work.
when i do that, the entire laptop shuts down. that is it.

kycoo_ghost

bump.

Extract Files by Using Startup Disk
To start your computer with CD-ROM support and then extract files, follow these steps: 1. Insert the Windows 98 startup disk into drive A, and then restart your computer.
2. When the Microsoft Windows 98 Startup menu appears, choose Start computer with CD-ROM support.

Note If you purchased your computer with Windows 98 installed, the cabinet files may be installed in the C:\Cabs folder. If these files are on your computer, you do not have to have CD-ROM support at this step, and you can extract the files that you must have from the folder on the hard disk. To do so, click Start computer without CD-ROM support, and then continue to step 4 without using step 3.
3. Insert the Windows 98 CD-ROM into the CD-ROM drive.
4. Type ext at the command prompt, press ENTER, and then follow the instructions on the screen.

http://support.microsoft.com/kb/q129...22120121120120

this is the article i saw i hoped will help me even without a win8 cd-rom. is it possible for me to get the files stored in C:\cabs from somewhere and burn it into a cd and extract it from there.

kycoo_ghost

bumpitty bump

kycoo_ghost

bump. please somone help me. can somone give me the directions to do this as if i have the C:\Cabs folder. i can try correcting my problem. currently i dont know whether there is a folder named C:\Cabs. if it is there, and i try it with teh directions u give me, then thanks. if not, can u tell me where i can downlaod teh folder specific for a win98. i am currently without lkaptop usage for the last week. it is really affecting my studies. please someone help me. i beg u.

oshwyn5

Wow, talk about going from bad to worse because you deleted something without knowing what it was or why it was where it was and then you tried to fix things you did not understand without asking for advice first.

The first thing , did you delete or uninstall MSN photo upload tool? If you just deleted it, all you had to do was double click the recycle bin, locate it and right click and choose restore.
If you uninstalled it; well you could just login and reinstall it
http://groups.msn.com/digitaldioramas

http://groups.msn.com/WebDesign/msnh...7&all_topics=1
It was probably stored in a Win95/downloads for compatability reasons and to prevent accidental removal ; just as there is a content IE5 subfolder to the temp internet files so that if you just go to tools/ internet options/ general/ temp internet/ delet files it does not delete everything, some are stored for offline access in the content IE5 folder which is deleted only if you check the second "delete all offline content " option.


Next , it would appear that you have a virus or spyware problem. A google search for "DGLOAD16.EXE" has no hits indicating that this is not a valid file name. So having a "usual error" with this indicates you have a problem which needs to be addressed.
this would either indicate that windows shell (explorer.exe) was totally hosed and you need to reinstall windows or that you have a virus which has appended itself to the windows shell (SO instead of an entry in system.ini saying shell=explorer.exe it says something like shell=explorer.exe; loadnastyvirusnow.exe)
Your next post makes me suspect that you have hosed windows
You need a shell, so if you rename explorer.exe explorer.old you need to put in a new copy of explorer.exe and you need the correct one for your OS (IE you can't use the one for win95 in win98 )
If you changed explorer.exe to explorer.old , you need to name it back.
The probable explanation here is that originally this machine had win95 installed and it was upgraded to win98 using a win98 upgrade cd.

It may be C:\cabs; C:\windows\options\cabs , C:\Win95\cabs, C:\Win95\options\cabs or any variant similar. If you know how to navigate in dos you can try using the dir command to see what directories are present (IE from a C:_> prompt the command dir will display the folders in C: , Likewise if you change directory to C:\Win95 a dir command will display the sub folders of this folder.). The Cabs or options\cabs folder is common on OEM machines and is a copy of the installer for the operating system to be used for such things as system file checker, extracting files as above , or reinstalling windows over itself. If you have such a folder and a valid product key for the operating system; then you just navigate to the folder and at the C:\Win95\Options\Cabs_> prompt you type
setup
and hit enter and it will reinstall windows over itself. You can then reinstall your programs , your data and drivers should not be lost using this method.
But you will need the product key to install windows.


My suggestion at this point is to step back.
If you have not done so , change C:\Win95\explorer.old back to C:\Win95\Explorer.exe
Go back to bootdisk.com and download the win98 (or 98SE if that was the version you had) boot disk. Make sure to get the correct one. If in doubt, get both .
Boot to the boot disk and at the A:_> prompt type
sys C:
and hit enter. This will transfer a copy of the system files needed to boot that os to the hard drive. When it says files transferred, remove the floppy and double ctrl+alt+del to restart and see if it boots.
If not; post the error.

You can remark these out for now by changing changing it to
I really do not think you need the novel path , and the other is your avg boot up scan which you can disable until you get things fixed.

kycoo_ghost

first of all, the MSN Photo Upload tool wen i right-clicked it, i said remove. i dont know whether that was a uninstall or delete. next, i cant try to do any of the Internet Explorer things because I cant start windows. Geekgirl said that she will send me the Win98 CD that will help me extract a new copy of the EXPLORER.EXE with the Win98 startup disk with CD-ROM support.until that reaches here, i will try what u said to find the Cabs folder using teh dir command. i will see if extracting a new copy of the EXPLORER.EXE from the Cabs folder rather than from a CD will work out.

Btw if this is a WIN95 machine with WIN98 upgrade, will using teh WIN98 CD that Geekgirl is sending me work out or do i need a WIN95 CD?

I dont know what the product key of this laptop is? There is COA kinda number at the bottom of the laptop that says WIN98 SE. Is it possible for me to find the AIDA32 report and find the product key the laptop recongnizes in there if it is thereIs that the product key that I should use or is it something else considering that this OS seems to be plain Win98 and not Win98 SE as evident from teh Everest report.

How should I go back and change C:\Win95\explorer.old back to C:\Win95\Explorer.exe
I only know how to change explorer.exe to explorer.old(from MS website) they dont show u the reverse way.

You said the following--------------------------------------
Boot to the boot disk and at the A:_> prompt type
sys C:
and hit enter. This will transfer a copy of the system files needed to boot that os to the hard drive. When it says files transferred, remove the floppy and double ctrl+alt+del to restart and see if it boots.
If not; post the error.
-----------------------------------------------------
How do I boot to the bootdisk? Just start the computer with teh boot disk in the floppy drive? Also in bootdisk.com, I saw different bootdisk programs for Win98, Win98 SE, Win98 (Custom, No ramdrive), Win98 SE (Custom, No Ramdrive)What is the difference?

What commands should I use to do the following thing that you said

REM PATH C:\Novell\Client32;%PATH%
REM C:\PROGRA~1\GRISOFT\AVGFRE~1\BOOTUP.EXE

P.S. I know I am troubling you all a lot. Please I thank you for teh help.

oshwyn5

Boot to your startup floppy and type
ren C:\Win95\explorer.old C:\Win95\Explorer.exe
hit enter
remove the floppy and try to boot up.


Yes you just put in the boot floppy and start up the computer.
The difference between with ram drive and without is that with ram drive loads the floppy to an imaginary drive on the ram which bumps up the cdrom drive letter by one . IT makes things faster, but confuses some people and there are certain specific uses where you do not want this. For you it does not matter. The big thing is whether you had 98 or 98SE on the computer. Loading the wrong one will make the system not boot up. Of course if you are not sure; you could try win98 first and if that does not fix it , try the 98se boot disk. But since your COA says 98SE I would guess that it is SE and just go with that.

kycoo_ghost

if it 98SE then would it say in the Win98 Startup Menu as Win98 or Win98 SE. Anyway I will try it and give you the details ASAP.
I will change the explorer.old to explorer.exe, then I will use the dir command to find the Cabs folder where it is and I will try to extract from there with teh startup floppy support. but u said that for that iwill need the product key. i was thinking about teh AIDA32 report that I made. Does it usually contain teh product key as teh current OS recognizes. i will see if it has that, then if it does, i will copy it down and reinstall windows

or do you want me to wait for geekgirl's CD and the reinstall the windows just to be safe. i have waited for about a week now. do u think it wise to wait a little longer and do it correctly or try it with C:\Cabs and if then that doesnt work out, then try teh CD?

kycoo_ghost

hye oshwyn5, i did the dir command to see whether there is a Cabs folder but it seems thre is not one. i checkedthe C:, C:\WIN95. it is not there in both the places. also i did
ren C:\WIN95\explorer.ld explorer.exe

because i think last time because of my bad typing, i think i typed teh explorer.ld instead explorer.old
also i checked for AIDA32 report in the dekstop. i thik i have deleted it so i dont know what the product key the OS recognized might have been if the key was in teh AIDA32 report. i dont know whether it is possible to run AIDA in my laptop's current condition to find out the key.

hwm54112

You guys have a real mess going. I'm not gonna get involved. Suggest you step back. Clarify some things. Think in simpler terms. Examples:

Do you have 98 or 98se installed?

Check the file dates in the windows directory. 98se dates are 4/23/1999


What's with the win95 folder?

Windows installs by default to c:\windows. Why would anyone install win98 in a win95 folder. That indicates that files could be anywhere yet OP has only searched c:\ and c:\win95 for cab files. The command dir /s /p will display the entire directory structure and you'll know for sure whether the cab files are there

kycoo_ghost

1) i dont know whether it is Win98 or Win98 SE. in teh bottom of my laptop, it says Win98SE and there is product keycode under that title. But in teh Everest Edition report, it says plainly Win98. also when i start the computer to the startup menu, it says MS WIN98 Startup menu. it doesnt say whether it is First Edition or SE. does it plainly say Win98 sometimes even if it Win98 SE?

2) i cant check the dates in the windows directory because i cant even start windows. it says that
"Error loading explorer.exe You must reinstall windows" as i have already sai before.

3) "What's with the win95 folder?" I dont know. Oshwyn said that it might be because the laptop has win95 installed and was upgraded to win98 FE or win98 SE. tht still is a cconfusion.

4) I know Windows installs by default to c:\windows. but like i said in the above point, maybe it is there like that because win95 was installed first. i did the dir commanss, and saw in c:\ but there was too much. i didnt know how to see all the directories. i couldnt scroll up. so i went ino Edit System.ini and then i pressed Alt+F & then open. a does file open-like dialog box came up and i searched in c:\ and C:\win95 for the cabs directory. it wasnt there. i will try again with teh dir /s /p command and try again

geekgirl is sending me just teh copy of teh win98 cd and said that that would be enough for what i need to do. i think it ill arrive in 2-3 days. i hope asap.

hwm54112

Ky_coo,


You missed the point of my post entirely. I was suggesting a change in the approach to the problem by simplifying. I used examples to demonstrate. You already have the tools to get done what you need done. I asked questions that have been addressed repeatedly and gave the answers to demonstrate my point.

You can tell which version by looking at the file dates. You can look at the file dates by using
dir /s /p. /s displays the entire directory structure in a different way. /p displays it one page at a time for easy viewing

You're getting way to much clutter in the thread that can be eliminated by simplification, and provide a shorter, less frustrating solution.

kycoo_ghost

i think that my laptop os is Win98 SE. geekgirl old that even if it is Win98SE, it stills says Win98 startup menu. so i think that might be a solution. can any1 confirm this for sure? she said therefore, the product key on the bottom of the laptop might be the correct one. she has sent the cd only yesterday or so. so when it comes, what procedre should i follow? should i create a new bootdisk from the cd and use that just to be safe or should i use the one that i aready have?

hwm54112

Kycoo,

You missed the point again. You are complicating things. You keep asking the same questions rather than finding the answers. Read this one line at a time and plant each thought firmly in your mind. Then move to the next line.

Geekgirl and oshwyn know more than I do but neglected to get the basic info needed. I am reminding them and telling you how to get the basics.

You need to know if you have 98 or 98se installed. (The start menu and everest will not differentiate between the two. They will both be reported as 98. You must look at the file date to get this info).

Use the <dir /s /p> command. Find the windows system folder. (Because your install does not appear to be a default install, it could be named anything. But seems to be win95. The name does not matter at this time.)

Look at the file dates. If they are 4/23/1999, you definitely have 98se installed and must use a 98se disk to do your repairs. If they are NOT dated 4/23/1999 you have 98 installed and must use a 98 disk to do your repairs.

You are now done. You have answered the first basic question.

(I haven’t tried to fix your problem. Merely get rid of some of the confusion in a simple, direct, conclusive way. Your thread is and was running amuck, it got away from the basic problem and introduced other issues that should not have been issues. If you do what I’ve said above, you will know what operating system you have and can get back to solving your problem. You don’t have to think what your laptop is, you’ll know what it is)