Removing Norton

compu-idiot · 12-09-2005, 01:22 PM

I want to add new anti-virus software, but my system will not except it until I remove the old norton av program. I've tried uninstalling it from all programs and files, sending it to recycle bin then deleting it, and nothing will remove it.The message that keeps poping up says unable to find file log C:nortonantivirus/nav.95 uninstalling will discontinue.

tummypony86 · 12-09-2005, 01:53 PM

Almost all of the processes that don’t belong to Windows or to open applications are called from within the registry. You can access most of the running processes by opening the Registry Editor, using the REGEDIT command, and navigating to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurentVersion\Run

Go to RUN and type in regedit and click OK Find the leftover entry and delete it. It would be a good idea to backup your registry first.

**Resolution** · 12-09-2005, 02:11 PM

Use the removal tool provided by Symantec to remove Norton.

http://service1.symantec.com/SUPPORT...01092114452606

Geekgirl · 12-09-2005, 03:44 PM

Hello and Welcome to TSF

I don't advise you to go into the Registry. One mistake can leave your system inaccessable.

Definately try the Removal Tool as suggested by Resolution if you are using Norton AntiVirus 2003 or earlier. If you are using using any of these versions,

* Norton AntiVirus 2004/2005
* Norton AntiVirus Professional 2004
* Norton AntiVirus 3, 5 and 10 User Pack 2004/2005
* Norton SystemWorks 2004/2004 Professional Edition
* Norton SystemWorks 2005/2005 Premier edition
* Norton Password Manager 2004
* Norton Internet Security 2004/2005
* Norton Internet Security 5 and 10 User Pack 2004/2005
* Norton Personal Firewall 2004/2005
* Norton AntiSpam 2004/2005
* Ghost 2003 or Ghost Version 9.0

please read these Instructions

SYMANTEC REMOVAL TOOL, SymNRT.exe

acoop · 01-02-2006, 06:14 PM

-I too had the same message and removed it with a third-party program

12-09-2005, 01:22 PM	#1 (permalink)
compu-idiot Registered User Join Date: Dec 2005 Posts: 1 OS: win/98se	Removing Norton I want to add new anti-virus software, but my system will not except it until I remove the old norton av program. I've tried uninstalling it from all programs and files, sending it to recycle bin then deleting it, and nothing will remove it.The message that keeps poping up says unable to find file log C:nortonantivirus/nav.95 uninstalling will discontinue.

12-09-2005, 01:53 PM	#2 (permalink)
tummypony86 Registered User Join Date: Mar 2005 Posts: 174 OS: Win xp	Almost all of the processes that don’t belong to Windows or to open applications are called from within the registry. You can access most of the running processes by opening the Registry Editor, using the REGEDIT command, and navigating to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurentVersion\Run Go to RUN and type in regedit and click OK Find the leftover entry and delete it. It would be a good idea to backup your registry first. Last edited by tummypony86; 12-09-2005 at 01:55 PM.

12-09-2005, 03:44 PM	#4 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,171 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Hello and Welcome to TSF I don't advise you to go into the Registry. One mistake can leave your system inaccessable. Definately try the Removal Tool as suggested by Resolution if you are using Norton AntiVirus 2003 or earlier. If you are using using any of these versions, * Norton AntiVirus 2004/2005 * Norton AntiVirus Professional 2004 * Norton AntiVirus 3, 5 and 10 User Pack 2004/2005 * Norton SystemWorks 2004/2004 Professional Edition * Norton SystemWorks 2005/2005 Premier edition * Norton Password Manager 2004 * Norton Internet Security 2004/2005 * Norton Internet Security 5 and 10 User Pack 2004/2005 * Norton Personal Firewall 2004/2005 * Norton AntiSpam 2004/2005 * Ghost 2003 or Ghost Version 9.0 please read these Instructions SYMANTEC REMOVAL TOOL, SymNRT.exe __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

01-02-2006, 06:14 PM	#5 (permalink)
acoop Registered User Join Date: Jun 2005 Posts: 11 OS: WinXP	removing norton -I too had the same message and removed it with a third-party program

12-09-2005, 02:11 PM	#3 (permalink)
Resolution TSF Enthusiast Join Date: Sep 2005 Location: Louisiana Posts: 1,091 OS: FreeBSD/Win98/2000/XP	Use the removal tool provided by Symantec to remove Norton. http://service1.symantec.com/SUPPORT...01092114452606