Internet Explorer Problem

Retiree · 11-25-2005, 05:12 AM

When I try to access a particular site (SBC.COM) I keep getting an error message that Internet Explorer has encountered a problem with the option of reporting it or don't send. I have no problem with other websites and when trying to access the same website on my other comp. with XP everything works fine. What should I look for and does anyone have advice.

Chevy · 11-25-2005, 07:10 AM

Make sure all your windows updates are complete - in IE go to Tools->Windows Update.

FYI - I'm using IE 6 SP1 (on Windows XP SP2) ... no problem here.

Retiree · 11-25-2005, 03:20 PM

Already installed SP1.

tummypony86 · 11-26-2005, 08:49 PM

Do a repair of IE. Go to System Information and click on Tools.

Geekgirl · 11-27-2005, 09:37 AM

I would also Run the System File Checker which can be executed in the same manner as going to System Information and click on Tools or you can do it this way.

Go to the Run box on the Start Menu and type in:

sfc /scannow ( sfc if not reconized)

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem. You will need your Windows cd.

Retiree · 11-30-2005, 09:16 AM

Thanks for your assistance with my problem. I stumbled on to it myself
and just thought I would let you all know. My grandson had downloaded
Macromedia Flash Player and one of their files (flash.ocx) was the culprit.
I uninstalled the player and all is well. I really appreciate your help. Keep up the good work. And MERRY CHRISTMAS to you all.

Geekgirl · 12-01-2005, 12:04 PM

Well Thank you for informing us about your progress. We are happy you got it resolved.

You also have a MERRY CHRISTMAS

11-25-2005, 05:12 AM	#1 (permalink)
Retiree Registered User Join Date: Sep 2005 Posts: 48 OS: Win XP SP2	Internet Explorer Problem When I try to access a particular site (SBC.COM) I keep getting an error message that Internet Explorer has encountered a problem with the option of reporting it or don't send. I have no problem with other websites and when trying to access the same website on my other comp. with XP everything works fine. What should I look for and does anyone have advice.

11-27-2005, 09:37 AM	#5 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,183 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	I would also Run the System File Checker which can be executed in the same manner as going to System Information and click on Tools or you can do it this way. Go to the Run box on the Start Menu and type in: sfc /scannow ( sfc if not reconized) This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem. You will need your Windows cd. __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

11-30-2005, 09:16 AM	#6 (permalink)
Retiree Registered User Join Date: Sep 2005 Posts: 48 OS: Win XP SP2	Reply to Geek Girl, Chevy and Tummypont86 Thanks for your assistance with my problem. I stumbled on to it myself and just thought I would let you all know. My grandson had downloaded Macromedia Flash Player and one of their files (flash.ocx) was the culprit. I uninstalled the player and all is well. I really appreciate your help. Keep up the good work. And MERRY CHRISTMAS to you all.

12-01-2005, 12:04 PM	#7 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,183 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Well Thank you for informing us about your progress. We are happy you got it resolved. You also have a MERRY CHRISTMAS __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

11-25-2005, 07:10 AM	#2 (permalink)
Chevy Retired Join Date: Jul 2003 Location: Notlob Posts: 5,452 OS: Vista Ultimate My System	Make sure all your windows updates are complete - in IE go to Tools->Windows Update. FYI - I'm using IE 6 SP1 (on Windows XP SP2) ... no problem here.

11-25-2005, 03:20 PM	#3 (permalink)
Retiree Registered User Join Date: Sep 2005 Posts: 48 OS: Win XP SP2	Already installed SP1.

11-26-2005, 08:49 PM	#4 (permalink)
tummypony86 Registered User Join Date: Mar 2005 Posts: 174 OS: Win xp	Do a repair of IE. Go to System Information and click on Tools.