sharkei

Hi

My PC has been playing up recently - locking up, rebooting without warning - generally being naughty! I think it all started with Norton Internet Security, but more of that later.

The first problem to resolve is that when starting the PC, I get an error message after entering my windows password.

The message is-

realtime
Run-time error '429':
ActiveX component can't create object

Grateful for any suggestions.


Keith

Stu_computer

Download VBRun60sp4.exe put it on a floppy then boot to safe mode and install it.
http://support.microsoft.com/kb/q235420/

Reboot pc and should start windows normally. I suggest you go to TrendMicro (see link below) and run a full scan on your pc. Then post again if the locking up, rebooting issue still occurs.

sharkei

Stu

I downloaded and installed VBRun60sp4.exe as suggested, but unfortunately the error message still appears on normal boot.

I also tried to run the Trend full scan. The first time the PC rebooted whilst downloading Housecall, and the second time after it had successfully downloaded Housecall whilst running the scan.

Whilst having to reboot a number of times due to freezing or rebooting, I received a BSOD - A fatal exception 0E has occurred at 0028:C1C68842 in VXD VDHCP(03) + 00000052. The current application will be terminated.

Looks like this might be more complicated than first appeared?

Keith

CTSNKY

Does the error message give you the name of the object? May be in the upper left-hand corner of the error box.

sharkei

CTSNKY

In the blue header of the message box it says 'Realtime',
and then in the main message area
'Run-time error '429':
ActiveX component can't create object'

that's the complete message.

Thanks for assistance.

Keith

CTSNKY

Hmmm....well, certainly this is related to a program in your Startup routines, but that's not enough info to narrow it down.

Go to Start/Run, type msconfig and click OK. On the Startup tab, uncheck any box you do not recognize, click Apply and then reboot. Feel free to ask about ertain entries with details, if not sure.

Stu_computer

It's a generic error message, so it takes a little work to track down the source.

1. Did you install, (or uninstall) a program just before this started happening?
2. Do you have yahoo, google, or other search programs in the Control Panel Add/Remove Programs?
3. Are you running a server?

sharkei

Stu

To answer your questions-

1 I have recently uninstalled Zone Alarm and AntiVir and installed the trial version of Trend Pc-cillin Internet Security 2005.
2 The Google Toolbar for Internet Explorer, the MSN Toolbar and Wanadoo Search Toolbar appear - but they have all been there for some time.
3 No.

Hope this helps.


CTSNKY

I have extracted the following from msconfig-

msnmsgr "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
ScanRegistry C:\WINDOWS\scanregw.exe /autorun
TaskMonitor C:\WINDOWS\taskmon.exe
SystemTray SysTray.exe
LoadPowerProfile Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SiS KHooker C:\WINDOWS\SYSTEM\khooker.exe
CriticalUpdate C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
LoadQM loadqm.exe
mdac_runonce C:\WINDOWS\SYSTEM\runonce.exe
QuickTime Task "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
PCDRealtime C:\WINDOWS\realtime.exe
Gene USB Monitor C:\WINDOWS\SYSTEM\USBMonit.exe
EPSON Stylus Photo RX420 Series C:\WINDOWS\SYSTEM\E_S5IOC1.EXE /P31 "EPSON Stylus Photo RX420 Series" /05 "LPT1:" /M "Stylus Photo RX420"
StillImageMonitor C:\WINDOWS\SYSTEM\STIMON.EXE
Microsoft Works Update Detection C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
Mouse Suite 98 Daemon PELMICED.EXE
SpeedTouch USB Diagnostics "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
Symantec Core LC C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
pccguide.exe "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
NPROTECT C:\Program Files\Norton Utilities\NPROTECT.EXE
LoadPowerProfile Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SchedulingAgent mstask.exe
KB891711 C:\WINDOWS\SYSTEM\KB891711\KB891711.exe
TmPfw
PcCtlCom C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\PCCTLCOM.EXE
NPROTECT C:\Program Files\Norton Utilities\nprotect.exe
Microsoft Office StartUp C:\progra~1\micros~1\office\osa9.exe
Shortcut to ADSL Diagnostic Tools C:\windows\system\mapiicon.exe
run= hpfsched

I unchecked PCDRealtime and TmPfw and the error '429' no longer appears at boot. So that's progress. The rest I left checked.

I note that some entries appear twice, eg LoadPowerProfile and NPROTECT. Is that okay?

Whilst preparing the above list, the PC froze or rebooted a number of times. When running a scan disk in safe mode some cross-linked files were found:-
C:\RECYCLED\NPROTECT\00000392.TXT and
C:\WINDOWS\SYSBCKUP\rb004.cab

and
C:\RECYCLED\NPROTECT\00000393.TXT and
C:\RECYCLED\NPROTECT\00000388.TXT

I am preparing this reply on my laptop, as the desktop has become extremely unstable, and has just rebooted from the Desktop without me touching it!

I'm beginning to suspect an intermittent hardware fault, perhaps the hard drive. What do you think?

Keith

Stu_computer

This appears to be the problem area. Do you still have PC Doctor installed? If so boot to safe mode and uninstall it.

I suggest you go to the Security Center HJT forum and read the stickies then post a HJT log for CTSNKY (or another staff) to look at first, as I think there is a lot of junk you can unload. After they have declared your system clean and if there are still freeze up problems you can start a new thread indicating the system is cleaned and details of the symptoms, include details of your pc-make and model ID's (ie: mobo, cpu, psu, drives, video card, ram, OS) you can use Everest (link below) to get most of the info.
You will probably have to open the case to get the info for the PSU, while open make sure all conectors and boards are well seated, and clean out any dust.

Alternatively...PC Doctor-I get a runtime error message on startup?

Disk errors will result from crashes, it isn't necessarily the cause of the problem.

CTSNKY

Stu's all over that!

sharkei

CTSNKY & Stu

Looks like I've got a bit of work to do now. I probably won't get it done until the weekend, so enjoy yours!

Best regards

Keith

sharkei

On the Security Centre HJT forum, it advises to download and run Ad-Aware SE Personal Edition. I am running Trend PC-cillin Internet Security 2005 as my virus checker and firewall, and I seem to recall reading somewhere that Ad-Aware and TPCIS can conflict. Am I right?

Regards

Keith

Stu_computer

Download Ad-aware and Spybot but before installing them do a PC-cillin update first. Then do the HJT tests.

Next time you do a PC-cillin update if it doesn't update then uninstall Ad-aware and Spybot.

http://uk.trendmicro-europe.com/ente...lutionId=24572