Possible Modem Problems?????

swinfour · 08-09-2005, 11:17 AM

My sister - in- law has a windows 98 operating system on her computer. She can access MSN Messenger buddy list, but not get into chat rooms. Can't open up hotmail, but however can change preferences in hotmail. Can't surf the net at all. Can get into her pcpeople email. Not quite sure what is going on if it is my modem or what. Have emailed pcpeople, who my account is through & they said a tech support person would get back to me. Any one have any ideas, suggestions please let me know.

Chevy · 08-10-2005, 05:45 PM

If you're connecting and surfing, then I would say the modem is not your issue.

Have you scannd the system for viruses/spyware? Try these steps:

On-line Scanners
Scan your pc with 2 of these free online scanners:
Panda ActiveScan
RAV AntiVirus
Housecall. Be sure to put a check the box beside AutoClean.
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Download / Install / Update / and Run:
Adaware SE check for any updates before running it.
Get the plug-in for fixing VX2 variants. You can download it at this SITE
To run this tool, install to the hard drive, then open Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection.
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Download and install Spybot S&D . Run Spybot and click on the 'Search for Updates' button. Install any updates that are available. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the Fix Selected Problems button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix and install it over the current Spybot installation.
Always describe your problem and any programs you have used to try to resolve your issue. Your description can go a long way to solving/repairing your particular issue.

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Windows Updates

It is essential to keep your computer's operating system and programs in top condition. That means keeping up with applying patches, hotfixes and service packs. Make sure that your Operating System and Internet Explorer are up-to-date by visiting the Windows Update Site and downloading all of the Critical Updates and Service Packs.

08-09-2005, 11:17 AM	#1 (permalink)
swinfour Registered User Join Date: Apr 2005 Posts: 17 OS: Windows 98 Upgrade	Possible Modem Problems????? My sister - in- law has a windows 98 operating system on her computer. She can access MSN Messenger buddy list, but not get into chat rooms. Can't open up hotmail, but however can change preferences in hotmail. Can't surf the net at all. Can get into her pcpeople email. Not quite sure what is going on if it is my modem or what. Have emailed pcpeople, who my account is through & they said a tech support person would get back to me. Any one have any ideas, suggestions please let me know.

08-10-2005, 05:45 PM	#2 (permalink)
Chevy Retired Join Date: Jul 2003 Location: Notlob Posts: 5,452 OS: Vista Ultimate My System	If you're connecting and surfing, then I would say the modem is not your issue. Have you scannd the system for viruses/spyware? Try these steps: On-line Scanners Scan your pc with 2 of these free online scanners: Panda ActiveScan RAV AntiVirus Housecall. Be sure to put a check the box beside AutoClean. -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- Download / Install / Update / and Run: Adaware SE check for any updates before running it. Get the plug-in for fixing VX2 variants. You can download it at this SITE To run this tool, install to the hard drive, then open Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection. -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- Download and install Spybot S&D . Run Spybot and click on the 'Search for Updates' button. Install any updates that are available. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the Fix Selected Problems button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix and install it over the current Spybot installation. Always describe your problem and any programs you have used to try to resolve your issue. Your description can go a long way to solving/repairing your particular issue. -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- Windows Updates It is essential to keep your computer's operating system and programs in top condition. That means keeping up with applying patches, hotfixes and service packs. Make sure that your Operating System and Internet Explorer are up-to-date by visiting the Windows Update Site and downloading all of the Critical Updates and Service Packs.