Laptop slow to load

_dinsdale_ · 07-31-2005, 02:21 AM

HI All hope you can help,

My daughter has an Acer Travel Mate. It takes ages to load once command prompt says "Starting Windows 98..." it sits there apparently doing nothing (no hard drive action) eventually it beeps on recognition of the pcmia card and then loads up.

Used selective start up in msconfig to experiement variously disabling System.ini, win.ini and start up group. Each attempt seemd to make no difference in the load up time.

Apparently been like this in living memory.

PLUS

Once up and running seems to be OK EXCEPT it is constantly tickling the harddrive.

What should I be looking for and how?

Any suggestions please?

dinsdale

**Terrister** · 07-31-2005, 08:00 PM

I would be looking for spyware and viruses with these symptoms. Try the online virus scan below and also download, update and scan with ad-aware and spybot.

_dinsdale_ · 07-31-2005, 10:03 PM

Thanks Terrister,

I do run Norton antivirus and scan with ad-aware and spybot. But I'll try this other service you suggest to see if there is anything these aps have missed

dins

_dinsdale_ · 08-01-2005, 06:34 AM

HI Again,

Ran spybot,ad-aware and the virus checker you suggested.Did find some spyware and removed it but that was all.

The computer still takes 1min 50secs to go from "windows loading" to "beep" I've found a PCMCIA card.

What else can I do?

dins

~~whodat~~ · 08-01-2005, 06:56 AM

`greetings

i would max out the memory in your laptop
but:
first, please go into your device manager, through the control panel-system-hardware and check for any yellow marks called conflicts

secondly dont use norton, for a system with limited resources, its a recipe for speeds like a snail racing a sloth through a pool of honey....norton is a hog

use spybot, update it first, you must have an internet connection open for spybot to update.

download hyjack this from the link below, copy and paste it in notepad, then post your log to have one of the secuity people go through it

post back

**Terrister** · 08-01-2005, 07:41 AM

Try booting without the pcmcia card. Does it boot much faster?

If so try updating your pcmcia and network card drivers.

_dinsdale_ · 08-03-2005, 07:22 AM

Yeah it did load significanlty faster without the pcmcia card. I updated the driver for the card but didn't seem to make much difference to laod time once reinstalled.

dins

_dinsdale_ · 08-03-2005, 07:38 AM

Quote:

Originally Posted by whodatknocking

`greetings

i would max out the memory in your laptop

I'll save up

but:
first, please go into your device manager, through the control panel-system-hardware and check for any yellow marks called conflicts

No conflicts

secondly dont use norton, for a system with limited resources, its a recipe for speeds like a snail racing a sloth through a pool of honey....norton is a hog

OK but surely this loads after the user logs on

use spybot, update it first, you must have an internet connection open for spybot to update.

Already did this, including the update. Did find somestuff but doesn;t seem to change the load speed or the contant "tickling"of the hard drive when not in use

download hyjack this from the link below, copy and paste it in notepad, then post your log to have one of the secuity people go through it

OK here is the log hope it makes sense to someone! :)

Logfile of HijackThis v1.99.1
Scan saved at 11:19:37 PM, on 3/08/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\ISSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPROXY.EXE
C:\PROGRAM FILES\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
c:\windows\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HKCMD.EXE
C:\WINDOWS\SYSTEM\HPOOPM07.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\VS7DEBUG\MDM.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 192.168.0.1:2080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - c:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - c:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [HotKeysCmds] c:\windows\SYSTEM\hkcmd.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\SYSTEM\hpoopm07.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE /Consumer
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [ISSVC] "c:\Program Files\Norton Internet Security\ISSVC.exe"
O4 - HKLM\..\RunServices: [ccProxy] c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [MOSearch] c:\PROGRA~1\COMMON~1\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
O4 - HKLM\..\RunServices: [SSDPSRV] c:\windows\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O10 - Broken Internet access because of LSP provider 'wglsp.dll' missing
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/tech...a/LSSupCtl.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = bigpond.com
O17 - HKLM\System\CCS\Services\VxD\MSTCP: SearchList = bigpond.com
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 192.168.0.1

Thanks for your advice

post back

_dinsdale_ · 08-04-2005, 05:21 PM

OK not having the greatest luck here, so let me try a different tack:

fdisk and reinstall all. HOWEVER, I don't have the original 98SE cd. The cabs and setup are on the hard drive.

3 questions.

1) Can I just burn this to a CD and use it to boot and install from scratch?

2) Where will I find the 98 security key... somewhere in the registry?

3) Any traps for young players here that aren't obvious?

cheers

dins

~~whodat~~ · 08-04-2005, 05:44 PM

greetings again

give it a little time .. i pm 'ed a security tech

regards

sUBs · 08-04-2005, 05:59 PM

Let's fix that broken internet access entry in your HJT log. It's probably caused by a bad uninstallation of WinGate Proxy Server.

Please download LSPFix.exe

Instructions for using LSPFix

Double click on LSPFix.exe to run it.
Once running, you will be required to tick the disclaimer - "I know what I'm doing".
You'll find a windows with 2 columns. In the left column which is labeled 'Keep', click once to select the entry:
- wglsp.dll
Then click on the arrow pointing to the right, >>.
This will move the entry to the right column labeled 'Remove'
Click the Finish button to complete the fix.

Let us know how it went.

_dinsdale_ · 08-08-2005, 06:16 AM

I'm back and I'm unhappy and ful of self loathing.

I Uninstalled and deleted and whole lot of stuff in my impatience and now I have some problems.

My biggest problem even before listing the problems is I can't get into safe mode. F8 isn't the key and tried lost of other F type keys with no joy

Can any one suggest a workaround? The maybe then I can get into windows and try to undo some damage

dins

07-31-2005, 02:21 AM	#1 (permalink)
_dinsdale_ Registered User Join Date: Jun 2005 Location: Sydney OZ Posts: 151 OS: Win98SE/XP SP2 Home	Laptop slow to load HI All hope you can help, My daughter has an Acer Travel Mate. It takes ages to load once command prompt says "Starting Windows 98..." it sits there apparently doing nothing (no hard drive action) eventually it beeps on recognition of the pcmia card and then loads up. Used selective start up in msconfig to experiement variously disabling System.ini, win.ini and start up group. Each attempt seemd to make no difference in the load up time. Apparently been like this in living memory. PLUS Once up and running seems to be OK EXCEPT it is constantly tickling the harddrive. What should I be looking for and how? Any suggestions please? dinsdale

07-31-2005, 08:00 PM	#2 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	I would be looking for spyware and viruses with these symptoms. Try the online virus scan below and also download, update and scan with ad-aware and spybot. __________________

08-01-2005, 06:56 AM	#5 (permalink)
~~whodat~~ Register user Join Date: Mar 2005 Posts: 5,931 OS: XP	`greetings i would max out the memory in your laptop but: first, please go into your device manager, through the control panel-system-hardware and check for any yellow marks called conflicts secondly dont use norton, for a system with limited resources, its a recipe for speeds like a snail racing a sloth through a pool of honey....norton is a hog use spybot, update it first, you must have an internet connection open for spybot to update. download hyjack this from the link below, copy and paste it in notepad, then post your log to have one of the secuity people go through it post back Last edited by whodat; 08-01-2005 at 07:20 AM.

08-01-2005, 07:41 AM	#6 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Try booting without the pcmcia card. Does it boot much faster? If so try updating your pcmcia and network card drivers. __________________

08-04-2005, 05:21 PM	#9 (permalink)
_dinsdale_ Registered User Join Date: Jun 2005 Location: Sydney OZ Posts: 151 OS: Win98SE/XP SP2 Home	Taking a different tack OK not having the greatest luck here, so let me try a different tack: fdisk and reinstall all. HOWEVER, I don't have the original 98SE cd. The cabs and setup are on the hard drive. 3 questions. 1) Can I just burn this to a CD and use it to boot and install from scratch? 2) Where will I find the 98 security key... somewhere in the registry? 3) Any traps for young players here that aren't obvious? cheers dins Last edited by _dinsdale_; 08-04-2005 at 05:22 PM.

07-31-2005, 10:03 PM	#3 (permalink)
_dinsdale_ Registered User Join Date: Jun 2005 Location: Sydney OZ Posts: 151 OS: Win98SE/XP SP2 Home	Thanks Terrister, I do run Norton antivirus and scan with ad-aware and spybot. But I'll try this other service you suggest to see if there is anything these aps have missed dins

08-01-2005, 06:34 AM	#4 (permalink)
_dinsdale_ Registered User Join Date: Jun 2005 Location: Sydney OZ Posts: 151 OS: Win98SE/XP SP2 Home	HI Again, Ran spybot,ad-aware and the virus checker you suggested.Did find some spyware and removed it but that was all. The computer still takes 1min 50secs to go from "windows loading" to "beep" I've found a PCMCIA card. What else can I do? dins

08-03-2005, 07:22 AM	#7 (permalink)
_dinsdale_ Registered User Join Date: Jun 2005 Location: Sydney OZ Posts: 151 OS: Win98SE/XP SP2 Home	Yeah it did load significanlty faster without the pcmcia card. I updated the driver for the card but didn't seem to make much difference to laod time once reinstalled. dins

08-04-2005, 05:44 PM	#10 (permalink)
~~whodat~~ Register user Join Date: Mar 2005 Posts: 5,931 OS: XP	greetings again give it a little time .. i pm 'ed a security tech regards

08-04-2005, 05:59 PM	#11 (permalink)
sUBs Asst Manager Security, Expert Analyst, Moderator, Security Team; Rangemaster, Moderator, TSF Academy Join Date: May 2005 Posts: 24,465 OS: N/A	Let's fix that broken internet access entry in your HJT log. It's probably caused by a bad uninstallation of WinGate Proxy Server. Please download LSPFix.exe Instructions for using LSPFix Double click on LSPFix.exe to run it. Once running, you will be required to tick the disclaimer - "I know what I'm doing". You'll find a windows with 2 columns. In the left column which is labeled 'Keep', click once to select the entry: wglsp.dll Then click on the arrow pointing to the right, >>. This will move the entry to the right column labeled 'Remove' Click the Finish button to complete the fix. Let us know how it went. __________________ Question - what have you done for the community today?

08-08-2005, 06:16 AM	#12 (permalink)
_dinsdale_ Registered User Join Date: Jun 2005 Location: Sydney OZ Posts: 151 OS: Win98SE/XP SP2 Home	I'm back and I'm unhappy and ful of self loathing. I Uninstalled and deleted and whole lot of stuff in my impatience and now I have some problems. My biggest problem even before listing the problems is I can't get into safe mode. F8 isn't the key and tried lost of other F type keys with no joy Can any one suggest a workaround? The maybe then I can get into windows and try to undo some damage dins