explorer will not work

ncow · 06-25-2005, 05:18 AM

I went to the security section in this forum and got rid of all the spy ware and trojons. Now that my system is clean, windows explorer will not execute. I also get an explorers error message on bootup. I also can't recieve or send email from outlook. I re-installed win 98se, but that didn't help. Is there somthing that I can check or do before reformating my hard drive and starting over?

thanks
NCOW

**Terrister** · 06-25-2005, 08:53 AM

Have you run system file checker?

Go to start,run and type sfc and enter. Choose check for altered files. You will need Your Win 98 disk for this.

ncow · 06-25-2005, 07:24 PM

Ran system file checker it found 2 bad files and restored them. Explorer was not one of them, and still dosen't work.

Thanks
NCOW

miekiemoes · 06-26-2005, 04:29 AM

I just took a look at your thread with the malware issues.
You were dealing with Bube which infects your explorer.exe.
I read you have been tinkering with another explorer.exe, but, you really need the one from your original 98-cd/floppy, not just another explorer.exe.
So, I don't know which explorer.exe is still present on your system? The infected one, or just a "random" explorer.exe you took from another computer?

Also look if there is an explorer.new present on your C:\Windows and delete it.

Geekgirl · 06-26-2005, 01:24 PM

Download IEradicator

IEradicator is tiny, script that uses the Windows setup engine to surgically remove Internet Explorer versions 3 through 6.0 from Windows 95, Windows 98, Windows 98 Second Edition, Windows Millennium and Windows 2000(sr1). Right after you use IEradicator, reboot with your windows disc in the cdrom and do a repair installation.

ncow · 06-26-2005, 02:55 PM

miekiemoes

I looked and found no explorer.new. I went to symantic website to look up Bube and deleted the recomended threads from the registry. Still doesn't run. When I put the other copy of Explorer copied from the other computer I renamed the original. After the copy didn't work I renamed the original back to its original file name.

Girlgeek

Im am trying to correct a problem with windows explorer not window internet explorer.

thanks NCOW

Geekgirl · 06-26-2005, 03:03 PM

oops my bad

miekiemoes · 06-26-2005, 03:07 PM

Is the other explorer.exe also win98? As I said before.. better to use your original cd to replace explorer.exe... You can't just use another explorer.exe from another comuter.

ncow · 06-27-2005, 01:19 AM

How would I delete the explorer I have and replace the explorer from the original disk?

Thanks
NCOW

miekiemoes · 06-27-2005, 02:51 AM

For that, you'll need you original cd and boot from dos.

First rename your explorer.exe to explorer.old (as i read here, you already renamed your explorer.exe)

Assuming D is your cdromdrive, you'll need to perform next in DOS:

EXTRACT /A D:\WIN98\WIN98_22.CAB explorer.exe /L C:\windows

ncow · 06-27-2005, 04:28 PM

I did as suggested and it copied explorer from the Win98 disk. It still comes up with error message at bootup. Also any time I execute a comand in netscape I get an error message that it performed an illegal action. My MS outlook still will not let me receive or send email. Do I still Have some sort of virus?

Thanks
NCOW

miekiemoes · 06-27-2005, 04:39 PM

Ok.. do you get explorer errors now or other errors?

Can you upload your C:\Windows\explorer.exe to next site and let it scan?:

http://virusscan.jotti.org/

Normally it must be clean, assuming you replaced it in the right way.

As long as your explorer is infected or was infected, new malware gets installed again and again.. so Im pretty sure your system is still full of it.
Bube causes a lot of damage to your system.

In your first post, I read you reinstalled windows... So I assume it was a repairinstall??
Does your explorer actually load? Can you browse using explorer? Can you also tell me what exact error you get?

ncow · 06-27-2005, 07:00 PM

went to site suggested and scanned explorer.exe and it was clean. The erroe message I keep getting: Explorer.....this program has performed an illegel operation and will be shut down.....If this problem persist, contact program vendor.....

When I reinstalled windows as I stated in my first post it was as if I put windows in for the firt time. I am not familiar with the repairinstall.

Explorer did load. I can browse with explorer. When I do browse every time I click on somthing I get that error message.

I can't access explorer by right clicking on the start button. I can access it by right clicking on my computer.

I have AVG virus program installed and it finds no viruses on bootup.

Thanks
NCOW

Geekgirl · 06-27-2005, 07:16 PM

Quote:

When I reinstalled windows as I stated in my first post it was as if I put windows in for the firt time. I am not familiar with the repairinstall.

With Windows booted up, pop in the windows cd and install. It will search for installed versions and find the one you have, it will ask you to repair or do a fresh install, choose repair and install overtop the exisiting. You must have already have done this, if you installed a fresh/full installation, you would have lost all your programs and user settings.

Also, when you do a repair installation, you will need to reinstall all the Windows Critical Updates and Services Packs again.

ncow · 06-27-2005, 07:39 PM

Geekgirl

Thanks I was unaware of that.

NCOW

06-25-2005, 05:18 AM	#1 (permalink)
ncow Registered User Join Date: Dec 2004 Posts: 47 OS: XP home	explorer will not work I went to the security section in this forum and got rid of all the spy ware and trojons. Now that my system is clean, windows explorer will not execute. I also get an explorers error message on bootup. I also can't recieve or send email from outlook. I re-installed win 98se, but that didn't help. Is there somthing that I can check or do before reformating my hard drive and starting over? thanks NCOW

06-25-2005, 08:53 AM	#2 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	Have you run system file checker? Go to start,run and type sfc and enter. Choose check for altered files. You will need Your Win 98 disk for this. __________________

06-25-2005, 07:24 PM	#3 (permalink)
ncow Registered User Join Date: Dec 2004 Posts: 47 OS: XP home	Ran system file checker Ran system file checker it found 2 bad files and restored them. Explorer was not one of them, and still dosen't work. Thanks NCOW

06-26-2005, 01:24 PM	#5 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,192 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Download IEradicator IEradicator is tiny, script that uses the Windows setup engine to surgically remove Internet Explorer versions 3 through 6.0 from Windows 95, Windows 98, Windows 98 Second Edition, Windows Millennium and Windows 2000(sr1). Right after you use IEradicator, reboot with your windows disc in the cdrom and do a repair installation. __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

06-26-2005, 02:55 PM	#6 (permalink)
ncow Registered User Join Date: Dec 2004 Posts: 47 OS: XP home	miekiemoes miekiemoes I looked and found no explorer.new. I went to symantic website to look up Bube and deleted the recomended threads from the registry. Still doesn't run. When I put the other copy of Explorer copied from the other computer I renamed the original. After the copy didn't work I renamed the original back to its original file name. Girlgeek Im am trying to correct a problem with windows explorer not window internet explorer. thanks NCOW

06-26-2005, 04:29 AM	#4 (permalink)
miekiemoes Analyst/Expert, Security Team Join Date: Jun 2005 Location: Belgium Posts: 354 OS: XP	I just took a look at your thread with the malware issues. You were dealing with Bube which infects your explorer.exe. I read you have been tinkering with another explorer.exe, but, you really need the one from your original 98-cd/floppy, not just another explorer.exe. So, I don't know which explorer.exe is still present on your system? The infected one, or just a "random" explorer.exe you took from another computer? Also look if there is an explorer.new present on your C:\Windows and delete it.

06-26-2005, 03:03 PM	#7 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,192 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	oops my bad __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

06-26-2005, 03:07 PM	#8 (permalink)
miekiemoes Analyst/Expert, Security Team Join Date: Jun 2005 Location: Belgium Posts: 354 OS: XP	Is the other explorer.exe also win98? As I said before.. better to use your original cd to replace explorer.exe... You can't just use another explorer.exe from another comuter.

06-27-2005, 01:19 AM	#9 (permalink)
ncow Registered User Join Date: Dec 2004 Posts: 47 OS: XP home	It is the original Explorer How would I delete the explorer I have and replace the explorer from the original disk? Thanks NCOW

06-27-2005, 02:51 AM	#10 (permalink)
miekiemoes Analyst/Expert, Security Team Join Date: Jun 2005 Location: Belgium Posts: 354 OS: XP	For that, you'll need you original cd and boot from dos. First rename your explorer.exe to explorer.old (as i read here, you already renamed your explorer.exe) Assuming D is your cdromdrive, you'll need to perform next in DOS: EXTRACT /A D:\WIN98\WIN98_22.CAB explorer.exe /L C:\windows

06-27-2005, 04:28 PM	#11 (permalink)
ncow Registered User Join Date: Dec 2004 Posts: 47 OS: XP home	Did as suggested I did as suggested and it copied explorer from the Win98 disk. It still comes up with error message at bootup. Also any time I execute a comand in netscape I get an error message that it performed an illegal action. My MS outlook still will not let me receive or send email. Do I still Have some sort of virus? Thanks NCOW

06-27-2005, 04:39 PM	#12 (permalink)
miekiemoes Analyst/Expert, Security Team Join Date: Jun 2005 Location: Belgium Posts: 354 OS: XP	Ok.. do you get explorer errors now or other errors? Can you upload your C:\Windows\explorer.exe to next site and let it scan?: http://virusscan.jotti.org/ Normally it must be clean, assuming you replaced it in the right way. As long as your explorer is infected or was infected, new malware gets installed again and again.. so Im pretty sure your system is still full of it. Bube causes a lot of damage to your system. In your first post, I read you reinstalled windows... So I assume it was a repairinstall?? Does your explorer actually load? Can you browse using explorer? Can you also tell me what exact error you get?

06-27-2005, 07:00 PM	#13 (permalink)
ncow Registered User Join Date: Dec 2004 Posts: 47 OS: XP home	scan was clean went to site suggested and scanned explorer.exe and it was clean. The erroe message I keep getting: Explorer.....this program has performed an illegel operation and will be shut down.....If this problem persist, contact program vendor..... When I reinstalled windows as I stated in my first post it was as if I put windows in for the firt time. I am not familiar with the repairinstall. Explorer did load. I can browse with explorer. When I do browse every time I click on somthing I get that error message. I can't access explorer by right clicking on the start button. I can access it by right clicking on my computer. I have AVG virus program installed and it finds no viruses on bootup. Thanks NCOW

06-27-2005, 07:39 PM	#15 (permalink)
ncow Registered User Join Date: Dec 2004 Posts: 47 OS: XP home	repair install Geekgirl Thanks I was unaware of that. NCOW