[resolved] MSIE not working

twcinnh · 04-20-2005, 09:16 AM

My system was working well until I installed Turbo Tax. (I'm writing here since they want nothing to do with the problem.)

First, a tech helped me load the software from the CD I'm mailed each year. After installation the software failed to connect to the internet and I was unable to download updates. On my 4th call a tech told me the software I received was mislabeled and did not run on Win98.

In my previous calls I had been following their instructions trying to get the system to connect and download. One was to access their CD and click on the MSIE 6 setup file. The 4th tech told me he'd send a Win98 version and I should access the MSIE 6 setup and install. I did.

But, while MSIE opens, it cannot access a page. I notice at the bottom where the URL is listed it says: 'opening www.google.com', then 'opening www.www.gooogle.com'.

I have attempted to repair MSIE, I have tried to download the Win98 version and install, but it rejects all saying there is a more recent version installed.

Last I tried removing from the Add/Remove panel in the Control Panel.

Nothing.

I would appreciate any suggestions or thoughts. I'm at a loss. I do use Firefox as a regular browser, but MSIE is used to keep Windows updates.

Thanks for any thoughts/assistance.

Tom

twcinnh · 04-20-2005, 09:37 AM

I realize I should be more specific about the error message in MSIE. It is:
The page cannot be displayed

I also noticed while it attempts to open www.google.com, it then tries www.www.google.com.com, then www.www.google.com.net, then www.www.google.com.org.

If I input just google into the address bar it tries www.google.com, www.google.net, and www.google.edu and www.google.org then the same error message.

Tom

Geekgirl · 04-22-2005, 04:52 PM

How do you access the internet? Dial-up? DSL? Cable?

Quote:

First, a tech helped me load the software from the CD I'm mailed each year. After installation the software failed to connect to the internet and I was unable to download updates. On my 4th call a tech told me the software I received was mislabeled and did not run on Win98.

Did you uninstall that software?

Did you try to repair using the Add/Remove Programs utility? Instead of trying to uninstall chose to repair.

twcinnh · 04-23-2005, 07:36 AM

I'm on dial-up. Today I'm going to look into DUN and see if I can repair, then uninstall and re-install.

I'll report back. Thanks for your comments.

Tom

twcinnh · 04-23-2005, 08:03 AM

Quote:

Originally Posted by Geekgirl

How do you access the internet? Dial-up? DSL? Cable?

Did you uninstall that software?

Did you try to repair using the Add/Remove Programs utility? Instead of trying to uninstall chose to repair.

Geekgirl,

I love you.

Tom

Geekgirl · 04-23-2005, 08:06 AM

So Im assuming your issue is resolved?

twcinnh · 04-24-2005, 03:59 AM

Yes it is.

Thanks very much.

Tom

Geekgirl · 04-24-2005, 02:31 PM

You very Welcome and Thank you for letting TSF assist you

04-20-2005, 09:16 AM	#1 (permalink)
twcinnh Registered User Join Date: Apr 2005 Location: Manchester, New Hampshire, USA Posts: 5 OS: Win98	MSIE not working My system was working well until I installed Turbo Tax. (I'm writing here since they want nothing to do with the problem.) First, a tech helped me load the software from the CD I'm mailed each year. After installation the software failed to connect to the internet and I was unable to download updates. On my 4th call a tech told me the software I received was mislabeled and did not run on Win98. In my previous calls I had been following their instructions trying to get the system to connect and download. One was to access their CD and click on the MSIE 6 setup file. The 4th tech told me he'd send a Win98 version and I should access the MSIE 6 setup and install. I did. But, while MSIE opens, it cannot access a page. I notice at the bottom where the URL is listed it says: 'opening www.google.com', then 'opening www.www.gooogle.com'. I have attempted to repair MSIE, I have tried to download the Win98 version and install, but it rejects all saying there is a more recent version installed. Last I tried removing from the Add/Remove panel in the Control Panel. Nothing. I would appreciate any suggestions or thoughts. I'm at a loss. I do use Firefox as a regular browser, but MSIE is used to keep Windows updates. Thanks for any thoughts/assistance. Tom

04-23-2005, 08:06 AM	#6 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,163 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	So Im assuming your issue is resolved? __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

04-24-2005, 02:31 PM	#8 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,163 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	You very Welcome and Thank you for letting TSF assist you __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

04-20-2005, 09:37 AM	#2 (permalink)
twcinnh Registered User Join Date: Apr 2005 Location: Manchester, New Hampshire, USA Posts: 5 OS: Win98	I realize I should be more specific about the error message in MSIE. It is: The page cannot be displayed I also noticed while it attempts to open www.google.com, it then tries www.www.google.com.com, then www.www.google.com.net, then www.www.google.com.org. If I input just google into the address bar it tries www.google.com, www.google.net, and www.google.edu and www.google.org then the same error message. Tom

04-23-2005, 07:36 AM	#4 (permalink)
twcinnh Registered User Join Date: Apr 2005 Location: Manchester, New Hampshire, USA Posts: 5 OS: Win98	I'm on dial-up. Today I'm going to look into DUN and see if I can repair, then uninstall and re-install. I'll report back. Thanks for your comments. Tom

04-24-2005, 03:59 AM	#7 (permalink)
twcinnh Registered User Join Date: Apr 2005 Location: Manchester, New Hampshire, USA Posts: 5 OS: Win98	Yes it is. Thanks very much. Tom