Unable to install Norton Internet Security on ME

Charlotte · 04-18-2005, 07:02 AM

Ever since I tried to install on ME I get the message that I need to reboot as setup of another program has not finished and requires a restart when I restart I get the message:
"Windows could not upgrade the file %1 from %2
%1: 2

I have tried to find my wininit.ini file to rename it old but I don't seem to have one - have searched through windows and the command prompt.

Any suggestions?

Thanks

Charlotte

Geekgirl · 04-18-2005, 11:11 AM

Hello Charlotte

Run ScanReg to scan and repair the registry

Click Start>Run Type Scanreg /fix Press OK
The Windows Registry Checker will appear
Click OKS System will reboot
Try installing Norton again.

Charlotte · 04-20-2005, 02:52 AM

Hi, I tried this but it didn't help, still getting the same problem, any other suggestions? Do I need to make a new wininit.ini file - can you do that?

Thanks

Geekgirl · 04-20-2005, 05:59 AM

Sometimes if your system is infected it will not allow you to install an anti-virus program.

Scan your pc with one of these free online scanners:
Panda ActiveScan
RAV AntiVirus
Housecall. Be sure to put a check the box beside AutoClean.

Charlotte · 04-20-2005, 06:02 AM

Hi, thanks tried that but still no luck - although good news I don't have a virus!

Any more suggestions?

Thanks

Geekgirl · 04-20-2005, 06:08 AM

Does Norton Security come with the anti-virus/firewall ? Is it the 2005 verison?

Your wininit.ini problem is quite possibly caused by some form of malware.
Have you tried these ?

Download / Install / Update / and Run:
Adaware SE check for any updates before running it.
Get the plug-in for fixing VX2 variants. You can download it at this SITE
To run this tool, install to the hard drive, then open Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection.

Download and install Spybot S&D . Run Spybot and click on the 'Search for Updates' button. Install any updates that are available. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the Fix Selected Problems button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix and install it over the current Spybot installation.

04-18-2005, 07:02 AM	#1 (permalink)
Charlotte Registered User Join Date: Apr 2005 Posts: 11 OS: XP	Unable to install Norton Internet Security on ME Ever since I tried to install on ME I get the message that I need to reboot as setup of another program has not finished and requires a restart when I restart I get the message: "Windows could not upgrade the file %1 from %2 %1: 2 I have tried to find my wininit.ini file to rename it old but I don't seem to have one - have searched through windows and the command prompt. Any suggestions? Thanks Charlotte

04-18-2005, 11:11 AM	#2 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,186 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Hello Charlotte Run ScanReg to scan and repair the registry Click Start>Run Type Scanreg /fix Press OK The Windows Registry Checker will appear Click OKS System will reboot Try installing Norton again. __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

04-20-2005, 05:59 AM	#4 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,186 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Sometimes if your system is infected it will not allow you to install an anti-virus program. Scan your pc with one of these free online scanners: Panda ActiveScan RAV AntiVirus Housecall. Be sure to put a check the box beside AutoClean. __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

04-20-2005, 06:02 AM	#5 (permalink)
Charlotte Registered User Join Date: Apr 2005 Posts: 11 OS: XP	Hi, thanks tried that but still no luck - although good news I don't have a virus! Any more suggestions? Thanks Last edited by Charlotte; 04-20-2005 at 06:19 AM.

04-20-2005, 06:08 AM	#6 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,186 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Does Norton Security come with the anti-virus/firewall ? Is it the 2005 verison? Your wininit.ini problem is quite possibly caused by some form of malware. Have you tried these ? Download / Install / Update / and Run: Adaware SE check for any updates before running it. Get the plug-in for fixing VX2 variants. You can download it at this SITE To run this tool, install to the hard drive, then open Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection. Download and install Spybot S&D . Run Spybot and click on the 'Search for Updates' button. Install any updates that are available. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the Fix Selected Problems button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix and install it over the current Spybot installation. __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

04-20-2005, 02:52 AM	#3 (permalink)
Charlotte Registered User Join Date: Apr 2005 Posts: 11 OS: XP	Hi, I tried this but it didn't help, still getting the same problem, any other suggestions? Do I need to make a new wininit.ini file - can you do that? Thanks