Problems with n-CASE

davekdk · 02-13-2003, 11:48 AM

Hello there, can anyone tell me how to get rid of
"PAD Lookups by n-CASE"?
I successfully removed "Interstitial Ad Delivery by n-CASE", but when I try to get rid of "PAD Lookups by n-CASE" it just wont go away.
Also, is it okay to delete "msbb" because Ive gone into msconfig and unchecked the box beside msbb in Startup but another one keeps appearing with the box checked?

Very grateful if anyone can help me

**merlin** · 02-13-2003, 01:41 PM

hello there,
how did you try to get rid of PAD lookups....trough add-remove programs ? and when you say it wont go away, does it give you any kind of error message when you try to remove it or no ?

btw, welcome to Tech Support Forums !!! :D

davekdk · 02-15-2003, 02:14 PM

Hello there merlin,

When I go into Add/Remove programs and click on PAD look-ups by n-CASE, it says I must be connected to the internet to complete the uninstall and then when I click ok (whilst still connected to the internet) the Add/Remove Programs Properties box just reappears as if nothing has happened??

I had the same problem with "Interstitial Ad Delivery by n-CASE", where when I tried to remove it, I got the same message pop-up that said I must be connected to the internet to complete the uninstall, but with this one, when I clicked ok I got directed to the 180solutions website where I downloaded an uninstaller which successfully removed it from the Add/Remove Programs list.

cfrankbernard · 07-30-2003, 05:19 PM

The 180solutions.com site gives no-duh removal instructions that usually don't work. Here's the link to the webpage that I grabbed from a computer that did finally launch the browser window successfully to be able to complete the removal of all the n-CASE junk...

http://www.180solutions.com/Consumer...installer.aspx

pdecker · 07-31-2003, 11:44 AM

as a last resort, (not sure if you fixed this or not), and if you have a little experience....open regedit and search for n-case or ncase or something along those lines, and delete the keys.

NOW BE CAREFULL, the only reason I'm even remotely suggesting this is because of how frustrating those types of programs can be. On an old computer I got so frustrated with the pop up adds crashing all my other programs that i went into the registry and deleted everything tied to "gator" or "gaim" after unsuccessfully removing it from Add/Remove programs. The pop up adds compeletly stopped.

If you are not positive its associated with this n-Case, then leave it alone in the registry. But just know that this is a final thing to try.

PS Im probably gonna be yelled at by someone for suggesting this...

....good luck!

john davies · 08-07-2003, 02:08 PM

Hi,
I have had similar problems with pop-ups including n-case, whazit & gain. I found Ad aware 6.0 recommended on KaZaA. Downloaded it and it zapped all my adware and it has'nt come back. I would be interested to know what anyone else thinks about Ad-aware. Good luck and I hope it works for you.

pdecker · 08-07-2003, 02:53 PM

Yes John Davies!!!

I had forgotten! Adaware has worked excellent for me as well! Try that first and foremost!

cfrankbernard · 08-07-2003, 03:29 PM

I recommend Ad-Aware too, but first install and run the free "SpyBot Search and Destroy" by PepiMK Software. They both find stuff that the other doesn't, SpyBot scans much faster, and you won't have to click on so many things to remove in Ad-Aware because Spybot has them checked for removal by default. Either way, remember to update the reference/definition/signature files for both before starting their scans.

iyahroots · 08-13-2003, 12:42 PM

I'm hoping that someone will have the answers I need.

First I had that n-Case problem that annoyed a million of us. I took the great advice of some of you guys. I downloaded "Spybot Search and Destroy" and "Ad-aware 6". n-Case was finally deleted. One thing though, I don't know how to update the preference as adviced by member cfrankbernard. I scanned without doing that (I was so desperate). Do I still need to do that for future scans? If so how?

Next problem: This is a few days old now. When I open Outlook Express it sometimes doesn't automatically go to my inbox anymore (page is blank). But the real problem is a pop up error message states "There was an error opening this message. There is not enough memory." I'm unable to access my e-mails (the error does not appear a few times).

Help if you can! Anyone?????????????

cfrankbernard · 08-13-2003, 01:19 PM

While connected to the Internet...

Ad-Aware v6:

Start the program and click the fourth botton at the top that looks like a magnifying glass on the Earth. (The tooltip will say "Open WebUpdate" if you hover your mouse over the button.)
_________________________________________________

SpyBot - Search & Destroy 1.2:

In the Start Menu - Progams - "SpyBot - Search & Destroy" folder (the default folder created during installation) there are two icons to start SpyBot: advanced mode and easy mode.
If you click the easy mode icon, there should be an "Update" button on the left. While connected to the Internet, click "Search for updates" at the top and then when the available updates are listed, click "Download updates" just next to that.
If you click the advanced mode icon, you can either click "Spybot-S&D" on the left and then click the "Search for updates" button at the top, or you can click the "Online" button on the left and then click the "Search for updates" button in the top-center area.
_________________________________________________

Outlook Express errors:

Regarding the Outlook Express error, I would first make sure you have the latest version of Internet Explorer installed, which includes Outlook Express. The latest version is still IE 6 SP1:
http://microsoft.com/windows/ie/default.asp
or
http://microsoft.com/windows/ie/down...p1/default.asp

Afterwords, I would go to:
http://windowsupdate.microsoft.com/
and download all the Critical Updates.

If you find the Critical Updates are too many/ too large, perhaps you don't have the latest Service Pack (a huge file containing all major bug fixes since the "gold" version of the CD was first released) for your version of Windows installed. WinXP is now at SP1 and Win2000 is at SP4.

Here's a good link to check for Service Packs on Microsoft's website:
http://www.microsoft.com/technet/
Hi-light "Downloads" on the left and then click on "Service Packs"

john davies · 08-13-2003, 01:35 PM

Hi iyharoots,
A friend of mine has just had a similar problem with e-mail programs.(outlook express & incredimail). After much experimenting he found that a freeware program caled Zone alarm was causing some kind of conflict. This is not my advice, it comes from one of those so called clever guys in a shop who just want your money. They say that some freeware programs can conflict with your applications. Does anyone else know if this is the case? If so can you be more specific as to which ones.

Good Luck.

cfrankbernard · 08-13-2003, 02:07 PM

Make sure you have the latest versions of all installed and running software and hardware/device drivers.
Zone Alarm
Sygate Personal Firewall I prefer this over all the other free firewall versions I've used and read about.
Outpost Another really good free firewall to compare with Sygate's.
I think Symantec's Norton Personal Firewall is the best non-free firewall for Windows. You can buy it bundled with Norton AntiVirus in their single-solution NIS package: Norton Internet Security. You can search for NIS 2003 in both of the following websites to find the best online price: PriceWatch and PriceGrabber

iyahroots · 08-16-2003, 07:02 AM

thanks guys,

This is an amazing site with amazing people. Spybot & Ad-aware detected a few viruses and deleted them. I have updated and scanned as per cfrank (thanks a mil). I'm not sure if the problem with outlook express is related to another program on my system but I will review it in the next few days.

Thanks a mil guys.

02-13-2003, 11:48 AM	#1 (permalink)
davekdk Registered User Join Date: Feb 2003 Location: Dublin, Ireland Posts: 4 OS: Win98	Problems with n-CASE Hello there, can anyone tell me how to get rid of "PAD Lookups by n-CASE"? I successfully removed "Interstitial Ad Delivery by n-CASE", but when I try to get rid of "PAD Lookups by n-CASE" it just wont go away. Also, is it okay to delete "msbb" because Ive gone into msconfig and unchecked the box beside msbb in Startup but another one keeps appearing with the box checked? Very grateful if anyone can help me __________________ Dublin, Ireland

02-15-2003, 02:14 PM	#3 (permalink)
davekdk Registered User Join Date: Feb 2003 Location: Dublin, Ireland Posts: 4 OS: Win98	Hello there merlin, When I go into Add/Remove programs and click on PAD look-ups by n-CASE, it says I must be connected to the internet to complete the uninstall and then when I click ok (whilst still connected to the internet) the Add/Remove Programs Properties box just reappears as if nothing has happened?? I had the same problem with "Interstitial Ad Delivery by n-CASE", where when I tried to remove it, I got the same message pop-up that said I must be connected to the internet to complete the uninstall, but with this one, when I clicked ok I got directed to the 180solutions website where I downloaded an uninstaller which successfully removed it from the Add/Remove Programs list. __________________ Dublin, Ireland

07-30-2003, 05:19 PM	#4 (permalink)
cfrankbernard Registered User Join Date: Jul 2003 Posts: 5 OS: Win2K	The 180solutions.com site gives no-duh removal instructions that usually don't work. Here's the link to the webpage that I grabbed from a computer that did finally launch the browser window successfully to be able to complete the removal of all the n-CASE junk... http://www.180solutions.com/Consumer...installer.aspx Last edited by cfrankbernard : 07-30-2003 at 05:30 PM.

08-07-2003, 02:08 PM	#6 (permalink)
john davies Registered User Join Date: Jul 2003 Location: uk Posts: 51 OS: xp	Get ad aware 6.0 Hi, I have had similar problems with pop-ups including n-case, whazit & gain. I found Ad aware 6.0 recommended on KaZaA. Downloaded it and it zapped all my adware and it has'nt come back. I would be interested to know what anyone else thinks about Ad-aware. Good luck and I hope it works for you.

08-07-2003, 03:29 PM	#8 (permalink)
cfrankbernard Registered User Join Date: Jul 2003 Posts: 5 OS: Win2K	Ad-Aware and SpyBot I recommend Ad-Aware too, but first install and run the free "SpyBot Search and Destroy" by PepiMK Software. They both find stuff that the other doesn't, SpyBot scans much faster, and you won't have to click on so many things to remove in Ad-Aware because Spybot has them checked for removal by default. Either way, remember to update the reference/definition/signature files for both before starting their scans.

02-13-2003, 01:41 PM	#2 (permalink)
merlin I helped the forums. Join Date: Sep 2002 Location: Pennsylvania Posts: 1,612 OS: 3.11	hello there, how did you try to get rid of PAD lookups....trough add-remove programs ? and when you say it wont go away, does it give you any kind of error message when you try to remove it or no ? btw, welcome to Tech Support Forums !!! :D

07-31-2003, 11:44 AM	#5 (permalink)
pdecker Registered User Join Date: Jun 2003 Location: Virginia Posts: 17 OS: Win98/2k/XP	as a last resort, (not sure if you fixed this or not), and if you have a little experience....open regedit and search for n-case or ncase or something along those lines, and delete the keys. NOW BE CAREFULL, the only reason I'm even remotely suggesting this is because of how frustrating those types of programs can be. On an old computer I got so frustrated with the pop up adds crashing all my other programs that i went into the registry and deleted everything tied to "gator" or "gaim" after unsuccessfully removing it from Add/Remove programs. The pop up adds compeletly stopped. If you are not positive its associated with this n-Case, then leave it alone in the registry. But just know that this is a final thing to try. PS Im probably gonna be yelled at by someone for suggesting this... ....good luck!

08-07-2003, 02:53 PM	#7 (permalink)
pdecker Registered User Join Date: Jun 2003 Location: Virginia Posts: 17 OS: Win98/2k/XP	Yes John Davies!!! I had forgotten! Adaware has worked excellent for me as well! Try that first and foremost!

08-13-2003, 12:42 PM	#9 (permalink)
iyahroots Registered User Join Date: Aug 2003 Location: Toronto, Canada (Jamaican born) Posts: 2 OS: Windows 2000	ltd computer experience, much problems I'm hoping that someone will have the answers I need. First I had that n-Case problem that annoyed a million of us. I took the great advice of some of you guys. I downloaded "Spybot Search and Destroy" and "Ad-aware 6". n-Case was finally deleted. One thing though, I don't know how to update the preference as adviced by member cfrankbernard. I scanned without doing that (I was so desperate). Do I still need to do that for future scans? If so how? Next problem: This is a few days old now. When I open Outlook Express it sometimes doesn't automatically go to my inbox anymore (page is blank). But the real problem is a pop up error message states "There was an error opening this message. There is not enough memory." I'm unable to access my e-mails (the error does not appear a few times). Help if you can! Anyone????????????? __________________ Keep The Peace (ONENESS)

08-13-2003, 01:19 PM	#10 (permalink)
cfrankbernard Registered User Join Date: Jul 2003 Posts: 5 OS: Win2K	updating reference/definition/signature files While connected to the Internet... Ad-Aware v6: Start the program and click the fourth botton at the top that looks like a magnifying glass on the Earth. (The tooltip will say "Open WebUpdate" if you hover your mouse over the button.) _________________________________________________ SpyBot - Search & Destroy 1.2: In the Start Menu - Progams - "SpyBot - Search & Destroy" folder (the default folder created during installation) there are two icons to start SpyBot: advanced mode and easy mode. If you click the easy mode icon, there should be an "Update" button on the left. While connected to the Internet, click "Search for updates" at the top and then when the available updates are listed, click "Download updates" just next to that. If you click the advanced mode icon, you can either click "Spybot-S&D" on the left and then click the "Search for updates" button at the top, or you can click the "Online" button on the left and then click the "Search for updates" button in the top-center area. _________________________________________________ Outlook Express errors: Regarding the Outlook Express error, I would first make sure you have the latest version of Internet Explorer installed, which includes Outlook Express. The latest version is still IE 6 SP1: http://microsoft.com/windows/ie/default.asp or http://microsoft.com/windows/ie/down...p1/default.asp Afterwords, I would go to: http://windowsupdate.microsoft.com/ and download all the Critical Updates. If you find the Critical Updates are too many/ too large, perhaps you don't have the latest Service Pack (a huge file containing all major bug fixes since the "gold" version of the CD was first released) for your version of Windows installed. WinXP is now at SP1 and Win2000 is at SP4. Here's a good link to check for Service Packs on Microsoft's website: http://www.microsoft.com/technet/ Hi-light "Downloads" on the left and then click on "Service Packs" Last edited by cfrankbernard : 08-13-2003 at 01:21 PM.

08-13-2003, 01:35 PM	#11 (permalink)
john davies Registered User Join Date: Jul 2003 Location: uk Posts: 51 OS: xp	Hi iyharoots, A friend of mine has just had a similar problem with e-mail programs.(outlook express & incredimail). After much experimenting he found that a freeware program caled Zone alarm was causing some kind of conflict. This is not my advice, it comes from one of those so called clever guys in a shop who just want your money. They say that some freeware programs can conflict with your applications. Does anyone else know if this is the case? If so can you be more specific as to which ones. Good Luck.

08-13-2003, 02:07 PM	#12 (permalink)
cfrankbernard Registered User Join Date: Jul 2003 Posts: 5 OS: Win2K	Firewall and other software updates Make sure you have the latest versions of all installed and running software and hardware/device drivers. Zone Alarm Sygate Personal Firewall I prefer this over all the other free firewall versions I've used and read about. Outpost Another really good free firewall to compare with Sygate's. I think Symantec's Norton Personal Firewall is the best non-free firewall for Windows. You can buy it bundled with Norton AntiVirus in their single-solution NIS package: Norton Internet Security. You can search for NIS 2003 in both of the following websites to find the best online price: PriceWatch and PriceGrabber Last edited by cfrankbernard : 08-14-2003 at 12:02 PM.

08-16-2003, 07:02 AM	#13 (permalink)
iyahroots Registered User Join Date: Aug 2003 Location: Toronto, Canada (Jamaican born) Posts: 2 OS: Windows 2000	thanks guys, This is an amazing site with amazing people. Spybot & Ad-aware detected a few viruses and deleted them. I have updated and scanned as per cfrank (thanks a mil). I'm not sure if the problem with outlook express is related to another program on my system but I will review it in the next few days. Thanks a mil guys. __________________ Keep The Peace (ONENESS)