su0350 error

thepastelero · 09-06-2009, 09:52 AM

hi,

im trying to fix a friends old win 98 pc, basicaly he's getting this error on the log in screen

message su0350
(in spanish) something to do about the installation program
code = 5001

after this i can only hit ok and the pc shut down
thanks

thepastelero · 09-07-2009, 08:38 AM

hi,

sorry forgot to say that this happened after he tried to install a 4gb usb drive, also i am unable to get in to safe mode as windows explorer keeps making errors and crashing.

thanks

Geekgirl · 09-07-2009, 02:34 PM

http://support.microsoft.com/kb/311009

Try this
http://www.md4pc.com/questions/56.htm

thepastelero · 09-07-2009, 03:37 PM

hi

ok done that worked fine i entered the code key again and windows loaded up but i'm getting an error massage about explorer making an illegal function ans will now close.

any ideas

thanks so far

Geekgirl · 09-07-2009, 05:35 PM

What is the exact error message?

thepastelero · 09-08-2009, 02:19 PM

hi,

the exact message is" the program has done a operation not allowed and will be interrupted" then something about contacting the system provider

i only have to options in the window that says "close" or "details" when i click close the greenish screen stays and i can see the mouse arrow but nothing else.

thanks

Geekgirl · 09-08-2009, 02:30 PM

Try running a repair install....with WIN98 you just pop the cd in the optical drive when the system is booted and install overtop the existing install. Done it many times...

Can you boot into Safe Mode ok?
Also try running SFC....

thepastelero · 09-09-2009, 02:01 PM

hi
ok the win98 disk is in the drive but nothing is happening also i can not get in to safe mode for the same reason as before explorer is crashing.
also i have set the bios to run from cd and this also does not work.
any ideas
sorry but want is sfc
thanks

Geekgirl · 09-09-2009, 02:45 PM

Go to the Run box on the Start Menu and type in:

sfc

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem.

In all likelihood you will be prompted to insert the Windows CD.

thepastelero · 09-09-2009, 02:50 PM

hi

problem is i have no start button i only have the mouse arrow and nothing else

thanks

Geekgirl · 09-09-2009, 02:57 PM

System sounds hosed...try this

Boot to a 98 boot disk, at the command prompt type in scanreg /restore
You'll be given a choice of dates. Select one and click Restore.

http://support.microsoft.com/kb/221512

thepastelero · 09-09-2009, 03:22 PM

hi

that worked fine thanks for that. we got there in the end!.
do usb drives of 4 GB work with win98

thanks

Geekgirl · 09-09-2009, 04:44 PM

Any USB drive in 98 require drivers

09-06-2009, 09:52 AM	#1 (permalink)
thepastelero Registered User Join Date: Jan 2008 Location: Hernani, Pais Vasco Posts: 18 OS: Windows XP Home SP3	su0350 error hi, im trying to fix a friends old win 98 pc, basicaly he's getting this error on the log in screen message su0350 (in spanish) something to do about the installation program code = 5001 after this i can only hit ok and the pc shut down thanks

09-07-2009, 08:38 AM	#2 (permalink)
thepastelero Registered User Join Date: Jan 2008 Location: Hernani, Pais Vasco Posts: 18 OS: Windows XP Home SP3	Re: su0350 error hi, sorry forgot to say that this happened after he tried to install a 4gb usb drive, also i am unable to get in to safe mode as windows explorer keeps making errors and crashing. thanks

09-07-2009, 02:34 PM	#3 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,183 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: su0350 error http://support.microsoft.com/kb/311009 Try this http://www.md4pc.com/questions/56.htm __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

09-07-2009, 03:37 PM	#4 (permalink)
thepastelero Registered User Join Date: Jan 2008 Location: Hernani, Pais Vasco Posts: 18 OS: Windows XP Home SP3	Re: su0350 error hi ok done that worked fine i entered the code key again and windows loaded up but i'm getting an error massage about explorer making an illegal function ans will now close. any ideas thanks so far

09-07-2009, 05:35 PM	#5 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,183 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: su0350 error What is the exact error message? __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

09-08-2009, 02:19 PM	#6 (permalink)
thepastelero Registered User Join Date: Jan 2008 Location: Hernani, Pais Vasco Posts: 18 OS: Windows XP Home SP3	Re: su0350 error hi, the exact message is" the program has done a operation not allowed and will be interrupted" then something about contacting the system provider i only have to options in the window that says "close" or "details" when i click close the greenish screen stays and i can see the mouse arrow but nothing else. thanks

09-08-2009, 02:30 PM	#7 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,183 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: su0350 error Try running a repair install....with WIN98 you just pop the cd in the optical drive when the system is booted and install overtop the existing install. Done it many times... Can you boot into Safe Mode ok? Also try running SFC.... __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

09-09-2009, 02:01 PM	#8 (permalink)
thepastelero Registered User Join Date: Jan 2008 Location: Hernani, Pais Vasco Posts: 18 OS: Windows XP Home SP3	Re: su0350 error hi ok the win98 disk is in the drive but nothing is happening also i can not get in to safe mode for the same reason as before explorer is crashing. also i have set the bios to run from cd and this also does not work. any ideas sorry but want is sfc thanks Last edited by thepastelero; 09-09-2009 at 02:03 PM.

09-09-2009, 02:45 PM	#9 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,183 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: su0350 error Go to the Run box on the Start Menu and type in: sfc This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem. In all likelihood you will be prompted to insert the Windows CD. __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

09-09-2009, 02:50 PM	#10 (permalink)
thepastelero Registered User Join Date: Jan 2008 Location: Hernani, Pais Vasco Posts: 18 OS: Windows XP Home SP3	Re: su0350 error hi problem is i have no start button i only have the mouse arrow and nothing else thanks

09-09-2009, 02:57 PM	#11 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,183 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: su0350 error System sounds hosed...try this Boot to a 98 boot disk, at the command prompt type in scanreg /restore You'll be given a choice of dates. Select one and click Restore. http://support.microsoft.com/kb/221512 __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

09-09-2009, 03:22 PM	#12 (permalink)
thepastelero Registered User Join Date: Jan 2008 Location: Hernani, Pais Vasco Posts: 18 OS: Windows XP Home SP3	Re: su0350 error hi that worked fine thanks for that. we got there in the end!. do usb drives of 4 GB work with win98 thanks

09-09-2009, 04:44 PM	#13 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,183 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: su0350 error Any USB drive in 98 require drivers __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*