[SOLVED] I work for a small ISP for DSL and I need help

gabrezu · 12-13-2008, 11:08 AM

As you can imagine, this is my last resort as I have already tried to google it. So, the costumer has this regular modem with no integrated router. Normally on WinXP, I would just do

Control Panel>Network Connections>Create a new connection>Connect to the Internet>Set up my connection manually>Connect using a broadband connection using a username and password>Enter ISP name>Enter Username and Password

Notice that there is a step with entering your username and password.

Now, with Win98, the most I have is

Control Panel>Network>Assign IP Address, Subnet Mask and Gateway

This can't possibly work because to log in, you need to put the username and password somewhere.

Can someone help me please? I work on Saturday and our more experienced technician isn't working today.

**sobeit** · 12-13-2008, 11:11 AM

exactly what modem?

gabrezu · 12-13-2008, 11:18 AM

TP-Link TD 8610

Manual here:

http://www.tp-link.com/english/soft/2008529194745.pdf

I know this modem fairly well since this is one of the modems we sell.

gabrezu · 12-13-2008, 11:44 AM

I just called the company that we are reselling from and their tech support says the costumer needs access manager. Anyway, that means he must bring the computer at our shop and we will have our experienced technician look at it.

Geekgirl · 12-13-2008, 01:55 PM

Thank you for the information, we will now close this thread. If you need it re-opened please pm one of my Mods

**blah789** · 12-13-2008, 07:52 PM

http://www.techsupportforum.com/micr...need-help.html

I wish you hadn't closed that thread so soon!

Basically I think you're using PPPoE (Point to Point Protocol over Ethernet).
The steps you outlined in XP on establishing your connection are exactly consistent with that.

Windows 98 doesn't have a PPPoE driver built-in. At one time WinPOET was the most popular (came with DSL modems), but not anymore. People use RASPPPoE now. Get RASPPPoE 0.98b here:
http://www.raspppoe.com/
Then extract the zip and read the readme - it'll tell you how to install the driver. (You may have to go to the command prompt and move to the windows\system folder to run raspppoe, and when running it, make sure your modem is on and connected).

**blah789** · 12-13-2008, 07:55 PM

I forgot to also mention: If you have Windows 98 SE, you'll need this patch from Microsoft
http://support.microsoft.com/kb/243199
Get it as soon as you get on the internet. Windows 98SE has a bug that can cause it to hang when connected to the internet via RASPPPoE, and that patch fixes that. (The bug doesn't affect Windows 98 first edition)

12-13-2008, 11:08 AM	#1 (permalink)
gabrezu Registered User Join Date: Aug 2008 Posts: 154 OS: XP	[SOLVED] I work for a small ISP for DSL and I need help As you can imagine, this is my last resort as I have already tried to google it. So, the costumer has this regular modem with no integrated router. Normally on WinXP, I would just do Control Panel>Network Connections>Create a new connection>Connect to the Internet>Set up my connection manually>Connect using a broadband connection using a username and password>Enter ISP name>Enter Username and Password Notice that there is a step with entering your username and password. Now, with Win98, the most I have is Control Panel>Network>Assign IP Address, Subnet Mask and Gateway This can't possibly work because to log in, you need to put the username and password somewhere. Can someone help me please? I work on Saturday and our more experienced technician isn't working today.

12-13-2008, 11:11 AM	#2 (permalink)
sobeit TSF Enthusiast Join Date: Nov 2007 Location: NEAR Posts: 7,433 OS: windows/linux	Re: I work for a small ISP for DSL and I need help exactly what modem? __________________ there's been global warming since the ice age

12-13-2008, 11:18 AM	#3 (permalink)
gabrezu Registered User Join Date: Aug 2008 Posts: 154 OS: XP	Re: I work for a small ISP for DSL and I need help TP-Link TD 8610 Manual here: http://www.tp-link.com/english/soft/2008529194745.pdf I know this modem fairly well since this is one of the modems we sell.

12-13-2008, 11:44 AM	#4 (permalink)
gabrezu Registered User Join Date: Aug 2008 Posts: 154 OS: XP	Re: I work for a small ISP for DSL and I need help I just called the company that we are reselling from and their tech support says the costumer needs access manager. Anyway, that means he must bring the computer at our shop and we will have our experienced technician look at it.

12-13-2008, 01:55 PM	#5 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,171 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: I work for a small ISP for DSL and I need help Thank you for the information, we will now close this thread. If you need it re-opened please pm one of my Mods __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

12-13-2008, 07:52 PM	#6 (permalink)
blah789 TSF Enthusiast Join Date: Aug 2008 Posts: 2,304 OS: Windows 2000 SP4 and Windows XP SP3	Reply to "I work for a small ISP for DSL and I need help" http://www.techsupportforum.com/micr...need-help.html I wish you hadn't closed that thread so soon! Basically I think you're using PPPoE (Point to Point Protocol over Ethernet). The steps you outlined in XP on establishing your connection are exactly consistent with that. Windows 98 doesn't have a PPPoE driver built-in. At one time WinPOET was the most popular (came with DSL modems), but not anymore. People use RASPPPoE now. Get RASPPPoE 0.98b here: http://www.raspppoe.com/ Then extract the zip and read the readme - it'll tell you how to install the driver. (You may have to go to the command prompt and move to the windows\system folder to run raspppoe, and when running it, make sure your modem is on and connected).

12-13-2008, 07:55 PM	#7 (permalink)
blah789 TSF Enthusiast Join Date: Aug 2008 Posts: 2,304 OS: Windows 2000 SP4 and Windows XP SP3	Re: Reply to "I work for a small ISP for DSL and I need help" I forgot to also mention: If you have Windows 98 SE, you'll need this patch from Microsoft http://support.microsoft.com/kb/243199 Get it as soon as you get on the internet. Windows 98SE has a bug that can cause it to hang when connected to the internet via RASPPPoE, and that patch fixes that. (The bug doesn't affect Windows 98 first edition)