secured sites

samkidg · 05-08-2008, 05:42 AM

I have a problem in getting on secured sites. My OS is windows 98 and I for the last two years, I have been able to access secured sites with NO problem and then BOOM, beginning of May I have problems with secure sites. I called my internet connection company and the owners of the secure site I am trying to access and none of their solutions have fixed the problem. I first tried by diskcleanup and disk defragementing, deleted all cookies and temp files and deleted Spyware Dr. Still, I cannot get into any secured site. HELP!!!!

**OldGrayGary** · 05-08-2008, 11:27 PM

Hi samkidg

. . . And Welcome to the Tech Support Forums.

I would expect that your earlier calls resulted in advice to run extra malware scans -- if you haven't checked that angle yet, give it a go. If you find evidence of a serious infection, try a look at our TSF Security forums 5-Step Security Checklist --- IMPORTANT - Read This Before Posting For Malware Removal Help --- You definitely want to try to get your system as clean as possible.

I also would expect that they had you check your IE settings. You could try to set things to defaults & see if that changes your luck. You could also try using Add/Remove Programs in Control Panel to revert IE to the previous version, and then download & install the latest version compatible with your version of Windows (probably IE 5.5 or thereabouts).

Another tactic might be to install Firefox & see if it connects OK to the secure sites (if your PC isn't malware-infected, it should connect OK).

Let us know if these don't help, as there are other things you can try as well.

Best of luck!
. . . Gary

samkidg · 05-11-2008, 01:07 AM

Thank you for the advice! Actually, I have been told to check some of my settings and then we deleted cookies and temp files. I will check for the programs that should not be on my computer and then see about the IE version. Next, I will let you know what happens. Again, thank you for the advice. Samkidg

05-08-2008, 05:42 AM	#1 (permalink)
samkidg Registered User Join Date: May 2008 Posts: 2 OS: windows 98	secured sites I have a problem in getting on secured sites. My OS is windows 98 and I for the last two years, I have been able to access secured sites with NO problem and then BOOM, beginning of May I have problems with secure sites. I called my internet connection company and the owners of the secure site I am trying to access and none of their solutions have fixed the problem. I first tried by diskcleanup and disk defragementing, deleted all cookies and temp files and deleted Spyware Dr. Still, I cannot get into any secured site. HELP!!!!

05-08-2008, 11:27 PM	#2 (permalink)
OldGrayGary Mentor, Microsoft Support Join Date: Jun 2006 Location: Woodland Hills, CA Posts: 1,949 OS: Windows 98se/2000/XP/Vista	Re: secured sites Hi samkidg . . . And Welcome to the Tech Support Forums. I would expect that your earlier calls resulted in advice to run extra malware scans -- if you haven't checked that angle yet, give it a go. If you find evidence of a serious infection, try a look at our TSF Security forums 5-Step Security Checklist --- IMPORTANT - Read This Before Posting For Malware Removal Help --- You definitely want to try to get your system as clean as possible. I also would expect that they had you check your IE settings. You could try to set things to defaults & see if that changes your luck. You could also try using Add/Remove Programs in Control Panel to revert IE to the previous version, and then download & install the latest version compatible with your version of Windows (probably IE 5.5 or thereabouts). Another tactic might be to install Firefox & see if it connects OK to the secure sites (if your PC isn't malware-infected, it should connect OK). Let us know if these don't help, as there are other things you can try as well. Best of luck! . . . Gary __________________

05-11-2008, 01:07 AM	#3 (permalink)
samkidg Registered User Join Date: May 2008 Posts: 2 OS: windows 98	Re: secured sites Thank you for the advice! Actually, I have been told to check some of my settings and then we deleted cookies and temp files. I will check for the programs that should not be on my computer and then see about the IE version. Next, I will let you know what happens. Again, thank you for the advice. Samkidg