[SOLVED] images have disappeared from Outlook Express

jalukas · 02-15-2008, 08:04 AM

The images have disappeared (to be replaced by an image outline enclosing a red "x") from Outlook Express. I believe (although not certain) this happened after I installed the latest version of Spybot Search and Destroy. I did some research, and found that there were 2 possible causes:

1. In OE, tools - options - connections - change - advanced - multimedia - show pictures not checked. It was checked.

2. In OE, tools - options - security - Block images and other external content in HTML e-mail checked. Sadly, this check box doesn't even exist in my OE.

I tried completely uninstalling Spybot, and reinstalling OE, without success. My version of OE is 6.00.2800.1123.

Any suggestions? TIA.

Geekgirl · 02-16-2008, 10:41 AM

Hello and Welcome to TSF

Detect and Repair? Have you tried that?

jalukas · 02-16-2008, 11:18 AM

I am not familiar with detect and repair. I can find no reference to in in OE. The web references I find are all about the Office suite or a product called scandbx.

I do not think that I want to do a registry restore, since I am not sure when the problem first appeared.

Geekgirl · 02-16-2008, 11:23 AM

My bad, that was for Microsoft Outlook. You are referring to Outlook Express....sorry

Repair or Reinstall Internet Explorer6 and Outlook Express 6

jalukas · 02-16-2008, 12:20 PM

The reinstall worked, thanks!

Now, I had reinstalled OE before I posted my first message, although without resetting the flag described in your link, but it didn't help. So, it seems that some reinstalls are different than others. Can you explain to me what the purpose of this magical hidden flag? Other than to raise my blood pressure, of course! TIA.

Geekgirl · 02-16-2008, 12:38 PM

Quote:

Can you explain to me what the purpose of this magical hidden flag?

What are you referring to?

jalukas · 02-16-2008, 12:56 PM

The registry entry described in your link:

If you are having problems only with Outlook Express 6, proceed as follows:

[Start] [Run] [Regedit]
Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}
Modify/Create the Value Data Type(s) and Value Name(s) as detailed below.
Data Type: DWORD // Value Name: IsInstalled
Setting for Value Data: [Change the Value from 1 to 0]
Exit Registry

Geekgirl · 02-16-2008, 01:06 PM

Because you modified the Registry key

jalukas · 02-16-2008, 01:29 PM

> Because you modified the Registry key

Yes, of course. But why was a registry modification necessary? What is the difference between a reinstall without the registry modification and the reinstall with the registry modification? I mean, other than the fact that the first didn't work. Why this complication? It is completely intuitive to reinstall a program when it is acting up, but I can't say that needing first to make a change to:

{44BBA840-CC51-11CF-AAFA-00AA00B6015C}

is very intuitive!

Geekgirl · 02-16-2008, 01:48 PM

Quote:

Originally Posted by jalukas

What is the difference between a reinstall without the registry modification and the reinstall with the registry modification?

The reinstall may not have replaced the key, hence the need to edit it....I really do not know the actual answer

jalukas · 02-17-2008, 06:56 AM

OK, no problem. You resolved the main issue for me, and that is the important thing. Thanks again.

02-15-2008, 08:04 AM	#1 (permalink)
jalukas Registered User Join Date: Feb 2008 Posts: 6 OS: win98se My System	[SOLVED] images have disappeared from Outlook Express The images have disappeared (to be replaced by an image outline enclosing a red "x") from Outlook Express. I believe (although not certain) this happened after I installed the latest version of Spybot Search and Destroy. I did some research, and found that there were 2 possible causes: 1. In OE, tools - options - connections - change - advanced - multimedia - show pictures not checked. It was checked. 2. In OE, tools - options - security - Block images and other external content in HTML e-mail checked. Sadly, this check box doesn't even exist in my OE. I tried completely uninstalling Spybot, and reinstalling OE, without success. My version of OE is 6.00.2800.1123. Any suggestions? TIA.

02-16-2008, 10:41 AM	#2 (permalink)
Geekgirl Manager, Microsoft Support Join Date: Jan 2005 Location: Pennsylvania Posts: 12,287 OS: 98SE/WinXP Home/WinXP Pro Blog Entries: 1	Re: images have disappeared from Outlook Express Hello and Welcome to TSF Detect and Repair? Have you tried that? __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM

02-16-2008, 11:18 AM	#3 (permalink)
jalukas Registered User Join Date: Feb 2008 Posts: 6 OS: win98se My System	Re: images have disappeared from Outlook Express I am not familiar with detect and repair. I can find no reference to in in OE. The web references I find are all about the Office suite or a product called scandbx. I do not think that I want to do a registry restore, since I am not sure when the problem first appeared.

02-16-2008, 11:23 AM	#4 (permalink)
Geekgirl Manager, Microsoft Support Join Date: Jan 2005 Location: Pennsylvania Posts: 12,287 OS: 98SE/WinXP Home/WinXP Pro Blog Entries: 1	Re: images have disappeared from Outlook Express My bad, that was for Microsoft Outlook. You are referring to Outlook Express....sorry Repair or Reinstall Internet Explorer6 and Outlook Express 6 __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM

02-16-2008, 12:20 PM	#5 (permalink)
jalukas Registered User Join Date: Feb 2008 Posts: 6 OS: win98se My System	Re: images have disappeared from Outlook Express The reinstall worked, thanks! Now, I had reinstalled OE before I posted my first message, although without resetting the flag described in your link, but it didn't help. So, it seems that some reinstalls are different than others. Can you explain to me what the purpose of this magical hidden flag? Other than to raise my blood pressure, of course! TIA.

02-16-2008, 12:56 PM	#7 (permalink)
jalukas Registered User Join Date: Feb 2008 Posts: 6 OS: win98se My System	Re: [SOLVED] images have disappeared from Outlook Express The registry entry described in your link: If you are having problems only with Outlook Express 6, proceed as follows: [Start] [Run] [Regedit] Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C} Modify/Create the Value Data Type(s) and Value Name(s) as detailed below. Data Type: DWORD // Value Name: IsInstalled Setting for Value Data: [Change the Value from 1 to 0] Exit Registry

02-16-2008, 01:06 PM	#8 (permalink)
Geekgirl Manager, Microsoft Support Join Date: Jan 2005 Location: Pennsylvania Posts: 12,287 OS: 98SE/WinXP Home/WinXP Pro Blog Entries: 1	Re: [SOLVED] images have disappeared from Outlook Express Because you modified the Registry key __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM

02-16-2008, 01:29 PM	#9 (permalink)
jalukas Registered User Join Date: Feb 2008 Posts: 6 OS: win98se My System	Re: [SOLVED] images have disappeared from Outlook Express > Because you modified the Registry key Yes, of course. But why was a registry modification necessary? What is the difference between a reinstall without the registry modification and the reinstall with the registry modification? I mean, other than the fact that the first didn't work. Why this complication? It is completely intuitive to reinstall a program when it is acting up, but I can't say that needing first to make a change to: {44BBA840-CC51-11CF-AAFA-00AA00B6015C} is very intuitive!

02-17-2008, 06:56 AM	#11 (permalink)
jalukas Registered User Join Date: Feb 2008 Posts: 6 OS: win98se My System	Re: [SOLVED] images have disappeared from Outlook Express OK, no problem. You resolved the main issue for me, and that is the important thing. Thanks again.