dublin17

Hi:
Using ME, and am having serious issues w/ computer freezing since yesterday AM. Only seems to happen when Internet Explorer 6 is open and running. I lose the mouse/pointer until I CTRL/ALT/DEL to task manager. Pointer then reappears and I am able to select a "not responding" task. Typically, these include IE windows, Outlook window, CcAPP, and Word/Excel/etc. I can select each task, then End Task, then End Task again. Once all Not Responding tasks have been closed, I am left w/ a blank blue screen and must restart w/ power button.

So the million $ question you may have is what did I do yesterday AM? I searched for all *.tmp files (both hidden and revealed) and deleted them all. This problem surfaced shortly thereafter. And, of course, I emptied the Recycle Bin.

Am running Norton AV, and aside from the same adware threats it has detected for the past 2 months, the system is updated and otherwise clean.

Is there a search I can perform to see what seemingly critical file I deleted yesterday? Any help is greatly appreciated--you've come this far after reading through this diatribe!!

Thanks,
John

greyknight17

I don't know of any program that will tell you what critical files you deleted.

Let's make sure it's not spyware here. Please download HijackThis. Create a folder at C:\HJT and move HijackThis.exe there. Run a scan and save the log file. Post the whole log file here. Do not fix anything since most of them listed there are harmless (some are system required). This program will help us determine if there is any spyware/malware on your computer.

dublin17

Here's the log from this AM:

Logfile of HijackThis v1.98.2
Scan saved at 7:43:24 AM, on 10/25/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\IOMEGA\AUTODISK\ADSERVICE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATI2EVXX.EXE
C:\WINDOWS\SYSTEM\TOSMEM.EXE
C:\WINDOWS\SYSTEM\ATIPTAXX.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\ATI2CWXX.EXE
C:\PROGRAM FILES\EZBUTTON\CP51NBTN.EXE
C:\TOSHIBA\IVP\ISM\PINGER.EXE
C:\PROGRAM FILES\TIOGA\CLIENT\BIN\TGCMD.EXE
C:\PROGRAM FILES\TEXTBRIDGE PRO 98\BIN\INSTANTACCESS.EXE
C:\PROGRAM FILES\IOMEGA\AUTODISK\ADUSERMON.EXE
C:\PROGRAM FILES\EZBUTTON\CPHKCNT.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\WCESCOMM.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
C:\PROGRAM FILES\PALM\HOTSYNC.EXE
C:\WINDOWS\SYSTEM\WINOA386.MOD
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\WINOA386.MOD
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\IR50_QCX.EXE
C:\HJT\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.iquicksearch.net/search.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://win.genlyte.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.yahoo.com/p/toshiba/?http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\WINDOWS\TEMP\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
N1 - Netscape 4: user_pref("browser.startup.homepage", "www.extranet.tnb.com"); (C:\Program Files\Netscape\Users\default\prefs.js)
O2 - BHO: BHObj Class - {8F4E5661-F99E-4B3E-8D85-0EA71C0748E4} - C:\WINDOWS\WSEM218.DLL (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: F1 Organizer Class - {00000EF1-0786-4633-87C6-1AA7A44296DA} - C:\WINDOWS\SYSTEM\ATPART~1.DLL (file missing)
O2 - BHO: MxTargetObj Class - {0000607D-D204-42C7-8E46-216055BF9918} - C:\WINDOWS\MXTARGET.DLL (file missing)
O2 - BHO: (no name) - {89BFE2C9-E9D2-4DBC-8593-5D395764FA7B} - C:\WINDOWS\SYSTEM\ABOD.DLL (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [ATIPOLAB] ati2evxx.exe
O4 - HKLM\..\Run: [TosMem] tosmem.exe
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [Ati2cwxx] Ati2cwxx.exe
O4 - HKLM\..\Run: [CP51NBtn] C:\PROGRA~1\EZBUTTON\CP51NBtn.EXE
O4 - HKLM\..\Run: [Pinger] C:\TOSHIBA\IVP\ISM\pinger.exe /run
O4 - HKLM\..\Run: [TgAddServer] "C:\Program Files\tioga\Client\bin\tgfix.exe" /fds "http://vtsupport.answerteam.com/global"
O4 - HKLM\..\Run: [Tgcmd] "C:\Program Files\tioga\Client\bin\tgcmd.exe" /nosystray
O4 - HKLM\..\Run: [tgsetsite] "C:\Program Files\tioga\Client\bin\tgfix.exe" /i /f "C:\Program Files\tioga\client\bin\toshibasup.dna"
O4 - HKLM\..\Run: [ABSplus Backup Setup] "C:\Program Files\CMS Peripherals\ABSplus Backup\AppLaunch.exe" /Launchit
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1\BIN\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1\BIN\REGIST~1.EXE
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Automatic Backup 1.0.1] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKLM\..\Run: [uvmzqvmd] C:\WINDOWS\uvmzqvmd.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\SYSUPD.EXE
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ALCHEM] C:\WINDOWS\ALCHEM.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [Encompass_ENCMONTR] C:\Program Files\Easy Internet\ENCMONTR.EXE
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1\BIN\REGIST~1.EXE
O4 - HKLM\..\RunServices: [ADService] C:\Program Files\Iomega\AutoDisk\ADService.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [Iomega Automatic Backup] C:\PROGRAM FILES\IOMEGA\IOMEGA AUTOMATIC BACKUP\IBACKUP.EXE
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\WCESCOMM.EXE"
O4 - HKCU\..\Run: [IR50_QCX] C:\WINDOWS\SYSTEM\IR50_QCX.EXE
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\hotsync.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: UPS Online PLD Reminder Utility.lnk = C:\UPS\UOWS\PldReminder.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INETREPL.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Sidesearch - {000007C6-17DF-4438-92A4-DE5537471BA3} - (no file)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {869F3BBC-A812-4D13-A93B-7B3FC816DCD5} (McAfee.com Updater) - http://download.mcafee.com/molbin/cl...an/mcasupd.cab
O16 - DPF: {0DD4833D-DFFA-11D3-94D7-0050DAC353B6} (DndCtrl Class) - http://www.ofoto.com/OfotoDND.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.com/downloads/BUM/B...1/axofupld.cab
O16 - DPF: {3BFF8629-4839-11D7-89C9-001083024791} (Project1.Pic1) - http://auditor.cuyahoga.oh.us/audito...tch/Sketch.ocx
O16 - DPF: {C876C44F-F4CF-11D2-BC2A-E5C9894AD505} (FastBid Class) - http://www.bxohio.com/FastBid/fastbidx.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/tech...ActiveData.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {72770C4F-967D-4517-982B-92D6B9015649} (DigWebHelper Class) - http://photos.msn.com/resources/neut....cab?9,0,712,0
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O18 - Filter: text/html - {85E419D4-D37B-40E6-8391-4E40E50C2266} - C:\WINDOWS\SYSTEM\ABOD.DLL
O18 - Filter: text/plain - {85E419D4-D37B-40E6-8391-4E40E50C2266} - C:\WINDOWS\SYSTEM\ABOD.DLL


Thanks again for your help,
John

greyknight17

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

Go to Start->Settings->Control Panel and double-click on the System icon. On the Performance tab click File System. Click the Troubleshooting tab, and then check Disable System Restore. Click OK. Click Yes, when you are prompted to restart Windows. When we have confirmed that your log file is clean, you may enable System Restore again by following the same steps as above except you should uncheck Disable System Restore .

Download FixAgent and unzip it. Run FixAgent.exe. It should fix something. If nothing is fixed, skip to the next step for the HijackThis fixes. If something is found, also download home_missing_114 and unzip it. Run the Home winkey missing batch file. Remember: only do this if FixAgent found something.

Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it):

C:\WINDOWS\SYSTEM\IR50_QCX.EXE

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.iquicksearch.net/search.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://win.genlyte.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.yahoo.com/p/toshiba/?http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\WINDOWS\TEMP\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
N1 - Netscape 4: user_pref("browser.startup.homepage", "www.extranet.tnb.com"); (C:\Program Files\Netscape\Users\default\prefs.js)
O2 - BHO: BHObj Class - {8F4E5661-F99E-4B3E-8D85-0EA71C0748E4} - C:\WINDOWS\WSEM218.DLL (file missing)
O2 - BHO: F1 Organizer Class - {00000EF1-0786-4633-87C6-1AA7A44296DA} - C:\WINDOWS\SYSTEM\ATPART~1.DLL (file missing)
O2 - BHO: MxTargetObj Class - {0000607D-D204-42C7-8E46-216055BF9918} - C:\WINDOWS\MXTARGET.DLL (file missing)
O2 - BHO: (no name) - {89BFE2C9-E9D2-4DBC-8593-5D395764FA7B} - C:\WINDOWS\SYSTEM\ABOD.DLL (file missing)
O4 - HKLM\..\Run: [uvmzqvmd] C:\WINDOWS\uvmzqvmd.exe
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\SYSUPD.EXE
O4 - HKLM\..\Run: [ALCHEM] C:\WINDOWS\ALCHEM.exe
O4 - HKCU\..\Run: [IR50_QCX] C:\WINDOWS\SYSTEM\IR50_QCX.EXE
O4 - Startup: PowerReg Scheduler V3.exe
O9 - Extra button: Sidesearch - {000007C6-17DF-4438-92A4-DE5537471BA3} - (no file)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {C876C44F-F4CF-11D2-BC2A-E5C9894AD505} (FastBid Class) - http://www.bxohio.com/FastBid/fastbidx.cab
O16 - DPF: {1D0D9077-3798-49BB-9058-393499174D5D} - file://c:\counter.cab
O18 - Filter: text/html - {85E419D4-D37B-40E6-8391-4E40E50C2266} - C:\WINDOWS\SYSTEM\ABOD.DLL
O18 - Filter: text/plain - {85E419D4-D37B-40E6-8391-4E40E50C2266} - C:\WINDOWS\SYSTEM\ABOD.DLL

Reboot into Safe Mode (hit F8 key until menu shows up). Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\WINDOWS\SYSTEM\IR50_QCX.EXE
C:\WINDOWS\WSEM218.DLL
C:\WINDOWS\SYSTEM\ATPART~1.DLL
C:\WINDOWS\MXTARGET.DLL
C:\WINDOWS\SYSTEM\ABOD.DLL
C:\WINDOWS\uvmzqvmd.exe
C:\WINDOWS\SYSUPD.EXE
C:\WINDOWS\ALCHEM.exe
c:\counter.cab
C:\WINDOWS\SYSTEM\ABOD.DLL

Reboot into Normal Mode and post a new HijackThis log file so we can make sure it's clean.

To help prevent future spyware installations/infections, please read the Anti-Spyware Section and use the tools provided.