Recovery Disk

judie200 · 02-17-2007, 08:15 AM

How can we get our recovery disk to work? Like when should we put it in?The problem is it is missing one of the files,and will the recovery disk fix that?because the message comes up before the windows start.

polishvito · 02-17-2007, 08:25 AM

What is the error message? What file does it say is missing?

And normally, you put in the recovery disk and then restart the computer.

dai · 02-17-2007, 09:42 AM

a recovery disk usually takes the computer back to the day that you received it,then you have to reload everything
although some of the newer models offer a non destructive recovery
if you know what file it is missing you may be able to get it off the net through a google search and avoid the reinstall
try a system restore first to a date when everything was ok

judie200 · 02-17-2007, 12:20 PM

But the pc won't boot into windows.It says--Windows could not start because of an error in the software,:load needed DLLS for kernel.Please contact support person to report this problem.

dai · 02-17-2007, 12:36 PM

tap f8 when booting and see if you get the boot options menu
if you do try
last known good configuration
safe mode,this should ask if you widh to do a system restore before you push the button to go into safe mode

judie200 · 02-17-2007, 12:46 PM

Quote:

Originally Posted by dai

tap f8 when booting and see if you get the boot options menu
if you do try
last known good configuration
safe mode,this should ask if you widh to do a system restore before you push the button to go into safe mode

Right now we have the windows xp disk in the pc and it says that windows setup at the top of the blue screen and at the bottom it says Setup is loading files (kernel debugger DLL)...
Does this usually take time to do?it has been about 10 minutes now.

dai · 02-17-2007, 01:05 PM

is it a recovery disk or a full xp disk,i haave never used a recovery disk
the normal disk takes awhile to load everything

judie200 · 02-17-2007, 01:23 PM

Quote:

Originally Posted by dai

is it a recovery disk or a full xp disk,i haave never used a recovery disk
the normal disk takes awhile to load everything

I'm using the xp disk and its not done yet.Did i do the right thing by putting the xp disk in before starting my pc?

dai · 02-17-2007, 02:05 PM

yes you inicially said you had a recovery disk which is different from an xp disk
you boot the computer from the xp disk and choose install
ignore the first repair option and continue with install
when windows finds the previous installation and offer to repair
then do the repair
this will leave all of your files instact but you will have to reinstall the updates again

judie200 · 02-17-2007, 03:11 PM

Quote:

Originally Posted by dai

yes you inicially said you had a recovery disk which is different from an xp disk
you boot the computer from the xp disk and choose install
ignore the first repair option and continue with install
when windows finds the previous installation and offer to repair
then do the repair
this will leave all of your files instact but you will have to reinstall the updates again

Oh my gosh i don't know if thats what my husband did or not,because it still says the same thing and not finished yet.Does it take 1hr or more to do what i said it eas doing?But if he did the other instead of what you said then maybe thats whats taking sooooooo long.Can i stop it and restart it?

dai · 02-17-2007, 04:03 PM

turn the computer off by the front case button and then on again it is supposed to pick up where it left off
this is the ms direction,but i have found before not always the case and ended up with a mess to sort out

judie200 · 02-17-2007, 05:17 PM

Quote:

Originally Posted by dai

turn the computer off by the front case button and then on again it is supposed to pick up where it left off
this is the ms direction,but i have found before not always the case and ended up with a mess to sort out

How do i do that,i turned the pc off and back on again and its not showing me nothing but the message again i told you about before.How do i get the xp disk to show?

dai · 02-18-2007, 10:51 AM

you need to find out if your husband attempted a clean install or a repair install

02-17-2007, 08:15 AM	#1 (permalink)
judie200 Registered User Join Date: May 2005 Posts: 140 OS: xp	Recovery Disk How can we get our recovery disk to work? Like when should we put it in?The problem is it is missing one of the files,and will the recovery disk fix that?because the message comes up before the windows start.

02-17-2007, 08:25 AM	#2 (permalink)
polishvito Registered User Join Date: Feb 2007 Posts: 36 OS: Windows XP	What is the error message? What file does it say is missing? And normally, you put in the recovery disk and then restart the computer. __________________ A+ Cert

02-17-2007, 09:42 AM	#3 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	a recovery disk usually takes the computer back to the day that you received it,then you have to reload everything although some of the newer models offer a non destructive recovery if you know what file it is missing you may be able to get it off the net through a google search and avoid the reinstall try a system restore first to a date when everything was ok __________________

02-17-2007, 12:20 PM	#4 (permalink)
judie200 Registered User Join Date: May 2005 Posts: 140 OS: xp	Recovery But the pc won't boot into windows.It says--Windows could not start because of an error in the software,:load needed DLLS for kernel.Please contact support person to report this problem.

02-17-2007, 12:36 PM	#5 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	tap f8 when booting and see if you get the boot options menu if you do try last known good configuration safe mode,this should ask if you widh to do a system restore before you push the button to go into safe mode __________________

02-17-2007, 01:05 PM	#7 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	is it a recovery disk or a full xp disk,i haave never used a recovery disk the normal disk takes awhile to load everything __________________

02-17-2007, 02:05 PM	#9 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	yes you inicially said you had a recovery disk which is different from an xp disk you boot the computer from the xp disk and choose install ignore the first repair option and continue with install when windows finds the previous installation and offer to repair then do the repair this will leave all of your files instact but you will have to reinstall the updates again __________________

02-17-2007, 04:03 PM	#11 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	turn the computer off by the front case button and then on again it is supposed to pick up where it left off this is the ms direction,but i have found before not always the case and ended up with a mess to sort out __________________

02-18-2007, 10:51 AM	#13 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 56,569 OS: win 7 32x 64x rtm	you need to find out if your husband attempted a clean install or a repair install __________________